Mixed message on BA trolley service
Nov 12, 2018, 7:58 am
#18
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
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Of course the agent may have flown with Air Belgium but considering how short-lived the airline has been I thought the probability was low.
Last edited by MaxFlyer; Nov 12, 2018 at 8:12 am
Nov 12, 2018, 8:30 am
#19
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,233
The previous discussion for this is at the end of this thread
New Club World Service 2017 - catering and bedding – experiences and reactions
And suffice to say this is an example where BA got criticism for having the trolleys, and then criticism for removing the trolleys. The perception was that arranging the hundreds of items on the trolley (and that's not an exaggeration) took away from delivering the meals quickly to passengers. On the other hand many crew felt that with experience this could be made to work, and taking the trolley away thus removed part of the enjoyment of seeing the trolley, particularly for leisure travellers.
New Club World Service 2017 - catering and bedding – experiences and reactions
And suffice to say this is an example where BA got criticism for having the trolleys, and then criticism for removing the trolleys. The perception was that arranging the hundreds of items on the trolley (and that's not an exaggeration) took away from delivering the meals quickly to passengers. On the other hand many crew felt that with experience this could be made to work, and taking the trolley away thus removed part of the enjoyment of seeing the trolley, particularly for leisure travellers.
i never considered but now that you said it is literally hundreds of items--that is amazing how much work would be taken to set the trolley up. i'd think there would be some logistics-based things before it is loaded to make it work better but personally don't mind either way. it was cute to see, and is weirdly satisfying to see the options before committing. but i'd prefer speed over anything else any day!
Nov 12, 2018, 9:20 am
#20
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,347
i never considered but now that you said it is literally hundreds of items--that is amazing how much work would be taken to set the trolley up. i'd think there would be some logistics-based things before it is loaded to make it work better but personally don't mind either way. it was cute to see, and is weirdly satisfying to see the options before committing. but i'd prefer speed over anything else any day!
Nov 12, 2018, 10:46 am
#21
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Join Date: Aug 2010
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Yes i get that and it must be really hard for them but the phone call i received was after i e-mailed Alex directly.
So it was from a department that should know whats going on, anyway its not going to happen and me sending another e-mail wont change anything.
I just dont like to be lied to, i am a big boy and can take it on the chin (not sure which one of my chins but one would take it!!).
So it was from a department that should know whats going on, anyway its not going to happen and me sending another e-mail wont change anything.
I just dont like to be lied to, i am a big boy and can take it on the chin (not sure which one of my chins but one would take it!!).
"Mr. [insert name of any senior executive of a customer-facing large corporation] was so concerned that we get back to you and he is tied up, so he asked me to call you immediately and apologizes that he could not do so himself."
Your email, along with thousands of others was routed to the standard channel and received attention which appears to but does not, personalize it.
Nov 12, 2018, 10:52 am
#22
Join Date: May 2013
Posts: 6,349
Yes i get that and it must be really hard for them but the phone call i received was after i e-mailed Alex directly.
So it was from a department that should know whats going on, anyway its not going to happen and me sending another e-mail wont change anything.
I just dont like to be lied to, i am a big boy and can take it on the chin (not sure which one of my chins but one would take it!!).
So it was from a department that should know whats going on, anyway its not going to happen and me sending another e-mail wont change anything.
I just dont like to be lied to, i am a big boy and can take it on the chin (not sure which one of my chins but one would take it!!).
You are not being lied to, I doubt the person from CS who called you had any idea either way.
Nov 12, 2018, 11:07 am
#23
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life Accor Platinum
Posts: 4,552
