Cancelled flight, avios not returned?

Old Nov 9, 2018, 2:36 pm
  #1  
Original Poster
 
Join Date: Aug 2015
Posts: 21
Cancelled flight, avios not returned?

Hi folks, I recently had to cancel my 2-4-1 redemption bookin due to my wife getting ill. I got an e-mail saying its being processed and 2 days ago my wife got an e-mail saying how many avios will be returned etc and that it'll be within 24hrs. I've still not got the avios or voucher and I (main passenger) didnt get any emails.
I just thought this is a bit strange, Is this normal? Anthing to worry about I'm in no rush as such, just curious.....
Had a search and everyone seems to get them back quickly...
Do i need to give them a call?

cheers in advance again..
T10hys is offline  
Old Nov 9, 2018, 3:43 pm
  #2  
 
Join Date: Aug 2013
Posts: 8,746
Did you cancel more than 24hrs before the first flight on the booking?

if so then avios and voucher refund should be quick, I’d call up.
Ldnn1 is offline  
Old Nov 10, 2018, 1:22 am
  #3  
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Join Date: Aug 2015
Posts: 21
Thanks for the reply.
No, the Flight isnt until next week. I'll give them a call on monday if nothing is in by then. I just didn't want to waste peoples time if its quite normal for this to happen.
T10hys is offline  

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