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Birthday upgrade
Just boarded BA869 BUD-LHR and the pax sat next to me has just been moved from ET to CE at it's his birthday. I didn't realise birthday upgrades were handed out as a matter of course?
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I don't think they are just handed out per SOP or any official policy. Sounds like a nice gesture from the crew, which could end up backfiring. I posted recently about a CSM handing out Champagne for a birthday in ET.
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Nice gesture from the crew - hope he enjoys a few glasses of fizz!
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Can’t wait to see how this thread plays out! |
Originally Posted by LondonElite
(Post 30407166)
Can’t wait to see how this thread plays out! |
Lol. I don’t fly on my birthday but occasionally still get upgraded from ET to CE by CC or CE drink brought to ET. 😊👍 |
Originally Posted by LondonElite
(Post 30407166)
Can’t wait to see how this thread plays out! Unless to Row 1, perhaps this was actually a downgrade from a nice exit row? Who knows, maybe those iPAD messages actually do something these days? In any case, I'll get my coat. |
just booked - pure coincidence - to fly in ET on my birthday so I can now look forward to some CE bubbles, right?:cool:
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I think CSMs should be empowered to make decisions like this. Maintaining brand loyalty is all about making the customer feel good about the travelling experience.
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Considering the number of seats on a plane and comparing this with the number of days per year, there'll often be someone flying on their birthday.
The last time I did, the check-in person wished me a happy birthday as she scanned my passport. No upgrade or anything, but I'd actually forgotten about my birthday at that point and it was nice that she said it. |
I’ve had too many glasses of wine to calculate this, but I wonder what the average number of birthday pax on a 747 or 380 might be... |
Originally Posted by LondonElite
(Post 30407291)
I’ve had too many glasses of wine to calculate this, but I wonder what the average number of birthday pax on a 747 or 380 might be... 747 Hi J (275 passengers) - 53% chance it's someone's birthday on board A380 (469 passengers) - 72% chance it's someone's birthday So (on average) half of the 747 flights have a birthday passenger, and 2 out of every 3 A380 flights |
The real question is, did he get a cake?
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Originally Posted by Peter Ould
(Post 30407215)
I think CSMs should be empowered to make decisions like this. Maintaining brand loyalty is all about making the customer feel good about the travelling experience.
which is why BA has policies and processes for upgrades to ensure that on board staff don’t make on the hoof decisions that may backfire on them. It’s why, absent something like a last minute safety issue with the seat, there is a list of passengers to upgrade predetermined by the system If upgrades need to be done. i now look forward to many threads with people complaining that they weren’t upgraded on their birthday. |
If BA is handing out birthday upgrades,
guess what BA its my birthday every time I fly with you |
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