IAG Capital Markets Day 2018
Nov 2, 2018, 4:07 am
#16
Join Date: Jun 2018
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Increased flexibility simply means not saying No. ANY Ritz-Carlton employee, for eg, can spend $2000 on helping a guest with no authorisation and a guarantee of no push back later.
Meanwhile, see what happens on BA if you are in CE and want to buy something from the M&S menu in your seat pocket ....
Similarly I had a big fight with BA recently to get the cancellation fee waived on a flight which BA was no longer operating itself. We could all go on ...
Meanwhile, see what happens on BA if you are in CE and want to buy something from the M&S menu in your seat pocket ....
Similarly I had a big fight with BA recently to get the cancellation fee waived on a flight which BA was no longer operating itself. We could all go on ...
Nov 2, 2018, 4:19 am
#18
FlyerTalk Evangelist
Join Date: Aug 2002
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Webcast (and presentation linked within): IAG - International Airlines Group - Event Details
Nov 2, 2018, 4:45 am
#21
Join Date: Apr 2015
Programs: Some
Posts: 5,249
I'll be interested to see this also.
Note this is basically timed to coincide with the introduction of the new CW seat, BA is basically being grudgingly forced into spending more money on F as the gap between BA F and the new J seat is presumably going to be even smaller in future! There's an argument already that Upper Deck CW with the new service is better than BA 747 F on a night flight.
Note this is basically timed to coincide with the introduction of the new CW seat, BA is basically being grudgingly forced into spending more money on F as the gap between BA F and the new J seat is presumably going to be even smaller in future! There's an argument already that Upper Deck CW with the new service is better than BA 747 F on a night flight.
Nov 2, 2018, 4:47 am
#22
Join Date: Jun 2018
Location: Brighton UK
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I used @paulp initial link and within the webcast is a slides box which gives the full 174 PDF
*** Sorry it's actually under downloads ***
Currently listening to Javier from Vueling commit suicide both for himself and on behalf of his airline. It's pretty painful.
Last edited by TWCLAM; Nov 2, 2018 at 4:52 am Reason: Correction
Nov 2, 2018, 4:48 am
#23
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I used @paulp initial link and within the webcast is a slides box which gives the full 174 PDF
I think that this should take directly to the presentation/slides: http://phx.corporate-ir.net/External...67387686116875
Nov 2, 2018, 5:04 am
#25
Join Date: Oct 2010
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Nov 2, 2018, 5:08 am
#26
Join Date: Jun 2018
Location: Brighton UK
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Not that I tend to fly to ET( if im on a LCC service i'll save the money and fly EZY) but maybe something as insane and groundbreaking as having the ability to be the 4th person to order a product and it actually being available. From what i've heard this would be a step change improvement. I know EZY have had many more years to perfect the operation but how BA seem to get it so wrong so much of the time baffles me. I do note that they got the 'cards only so we can take a cut' ( perceived not known) bit sorted from the get-go.
Nov 2, 2018, 5:14 am
#27
Join Date: Feb 2016
Location: LHR
Programs: BAEC Gold, SkyTeam Elite Plus, Sixt Gold
Posts: 418
Thanks for sharing this, very interestring. Good to see improvements are coming, although at a slower pace I wanted them to (especially the new CW seat...).
surprised to see no explicit mention to lounge improvements at LHR, I think T5 needs some serious (albeit not radical) improvement.
surprised to see no explicit mention to lounge improvements at LHR, I think T5 needs some serious (albeit not radical) improvement.
Nov 2, 2018, 5:16 am
#28
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
Not that I tend to fly to ET( if im on a LCC service i'll save the money and fly EZY) but maybe something as insane and groundbreaking as having the ability to be the 4th person to order a product and it actually being available. From what i've heard this would be a step change improvement. I know EZY have had many more years to perfect the operation but how BA seem to get it so wrong so much of the time baffles me. I do note that they got the 'cards only so we can take a cut' ( perceived not known) bit sorted from the get-go.
Nov 2, 2018, 5:39 am
#29
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
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Just my question - I hope (but doubt) it is the return of a complimentary element as opposed to a change to the BoB (though pre-ordered full hot meals BoB would also be an improvement in my view).
Nov 2, 2018, 5:44 am
#30
Join Date: Jun 2018
Location: Brighton UK
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@BA6948 I don't have any data points of my own for comparison having only moved to BA this year and all my SH's being in CE. Tongue-in-cheek, maybe that was moving the aforementioned threshold from 2-3 with 4 being '19's target.
The only thing I can think of that they will look to improve is availability as I can't see BA taking a leaf out of Levels book and retrofitting seat back screens and introducing one touch payment ( although I have to say it looked a good way to do things). If they were going to move away from using M&S then i'm sure we would've heard rumours about that already so I doubt it will be that.
The only thing I can think of that they will look to improve is availability as I can't see BA taking a leaf out of Levels book and retrofitting seat back screens and introducing one touch payment ( although I have to say it looked a good way to do things). If they were going to move away from using M&S then i'm sure we would've heard rumours about that already so I doubt it will be that.