booking engine not working

Old Oct 30, 2018, 4:41 am
  #1  
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Location: Hong Kong, France
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booking engine not working

I have not been able to book a ticket with avios upgrade J to F CDG-HKG-CDG for the past 12 hours. It's urgent.
I can select the flights (with availability), but it does not give the fare. Rather it fails "unmarshalling the fare, try again".
Even on a straight J ticket, it shows the fare for two seconds then ask to start again.
Is that a temporary problem? Anyway to fix it?
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Old Oct 30, 2018, 4:53 am
  #2  
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Can you just book the fare using the normal revenue booking page and call to do the UuA to F?
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Old Oct 30, 2018, 5:09 am
  #3  
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That's what I am now trying to do, but the website keeps bugging at various stages and I cannot get the normal revenue booking.
It is now buggng at the visa verification stage. I got the code from my bank and did input it, but BA.com has not moved in the past ten minutes. Very frustrating.
It took the code and I have got a blank screen for the past 15 minutes. It could be linked to their "improved" security measures, but I am uncertain what to do. Risk of having two bookings?

Last edited by brunos; Oct 30, 2018 at 5:17 am
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Old Oct 30, 2018, 5:56 am
  #4  
 
Join Date: Jun 2009
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I was trying to do a dummy booking NCL-LHR-LAS return (pay cash, upgrade with avios) yesterday and gave up after about 10 attempts. The website was offering me seats in Y, WT+ and F but not J.

Availability in J is there, the frustrating thing was that I only wanted to see the differential in taxes and fees between W and F. Maybe this was because the site can't cope with one leg on a 2 cabin plane?

Last edited by tigertanaka; Oct 30, 2018 at 6:06 am
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