Oct 27, 2018, 12:42 am
Last edit by: T8191
This thread relates to SPG Law's proposed Group Proceedings against British Airways, in respect of the Data Protection Act 2018 (which incorporates the GDPR).
There is a separate thread that relates to the actual data breaches and their implications for customers, which is to be found here: BA Investigating Theft of Personal and Financial Data
The one law firm that currently seems to be persuing a Class Action against BA is SPG. They have a specific site set up at https://www.badatabreach.com/ - please make sure you check all the FAQs and terms and conditions and make sure the Class Action is right for you before you sign up.
* SPG is now PGMBM.
* Payments are being made through Shieldpay, who are seeming to be both lethargic and/or inept.
There is a separate thread that relates to the actual data breaches and their implications for customers, which is to be found here: BA Investigating Theft of Personal and Financial Data
The one law firm that currently seems to be persuing a Class Action against BA is SPG. They have a specific site set up at https://www.badatabreach.com/ - please make sure you check all the FAQs and terms and conditions and make sure the Class Action is right for you before you sign up.
* SPG is now PGMBM.
* Payments are being made through Shieldpay, who are seeming to be both lethargic and/or inept.
BA data theft: should I join the class action suit?
Sep 23, 2021, 12:27 pm
#856
Suspended
Join Date: Sep 2021
Posts: 5
I’m not quite sure what you are getting at. This is a forum I’ve read for a while and a thread I’ve been interested in. If I shared something that you did is it so bad? Everyone has to have a first post. This was mine.
Sep 23, 2021, 4:08 pm
#857
Join Date: Apr 2013
Location: NC
Programs: AA Exec Platinum BAEC Silver
Posts: 63
Sep 23, 2021, 4:12 pm
#858
Join Date: Apr 2013
Location: NC
Programs: AA Exec Platinum BAEC Silver
Posts: 63
It was mostly tongue in cheek, but Andrew Fleming - their general counsel might show an interest. The settlement would have been agreed to in front of the court, and if PGMBM are holding onto any of that settlement, the court could intervene. It was BA’s money after all.
Sep 24, 2021, 4:40 am
#859
Join Date: Apr 2013
Location: NC
Programs: AA Exec Platinum BAEC Silver
Posts: 63
MCOL won’t work for some since you have to be a UK resident to use the service. Unless I can use my folk’s address back home.
Sep 24, 2021, 4:49 am
#860
Join Date: May 2006
Location: 5 miles from EMA
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Sep 24, 2021, 7:25 am
#861
Join Date: Mar 2010
Location: Roswell, GA
Programs: BA Gold-Virgin Gold-Delta MM-Hilton Diamond-Hyatt Globalist-Marriott Gold-IHG Plat Amb-Accor Nobody
Posts: 259
and whilst MCOL isn’t a quick process, it is VERY easy to file and would ‘inundate’ PGMBM & ShieldPay with formal answer requests to EACH filing. They will not want to expend this extra time & cost, and will probably expedite payment to those filing an MCOL claim. Just my 2cents.
I'm now definitely tempted to do this, after receiving this reply from ShieldPay ... "We are sorry to hear you are unhappy with the length of time it is taking to process your payment.
We are working closely with your law firm to disburse the Compensation Awards quickly and securely. Your law firm has been providing us with the claimants details on a phased basis.
Per the law firm and our regulatory requirements, we have undertaken a set of verification checks to ensure we are paying the correct person and protecting you from any fraudulently activity. Any money we have received is safeguarded with authorised banks and we do not use this money in any way for our own financial gain.
In case you have any queries or concerns in regards to your claim amount, timing of payment, etc please contact your lawfirm directly to resolve such concerns via [email protected].
Please also review our dedicated FAQ page for the British Airways settlement claim : https://resources.shieldpay.com/british-airways-faq ."
Too paraphrase .... ShieldPay have done nothing wrong, if there is any blame it is with PGMBM who are only providing details on a phased basis !
Of course, this is a decietful statement to make, as if anyone has received a request for information from ShieldPay, then PGMBM HAVE ALREADY provided ShieldPay with that claimants information !
I'm now definitely tempted to do this, after receiving this reply from ShieldPay ... "We are sorry to hear you are unhappy with the length of time it is taking to process your payment.
We are working closely with your law firm to disburse the Compensation Awards quickly and securely. Your law firm has been providing us with the claimants details on a phased basis.
Per the law firm and our regulatory requirements, we have undertaken a set of verification checks to ensure we are paying the correct person and protecting you from any fraudulently activity. Any money we have received is safeguarded with authorised banks and we do not use this money in any way for our own financial gain.
In case you have any queries or concerns in regards to your claim amount, timing of payment, etc please contact your lawfirm directly to resolve such concerns via [email protected].
Please also review our dedicated FAQ page for the British Airways settlement claim : https://resources.shieldpay.com/british-airways-faq ."
Too paraphrase .... ShieldPay have done nothing wrong, if there is any blame it is with PGMBM who are only providing details on a phased basis !
Of course, this is a decietful statement to make, as if anyone has received a request for information from ShieldPay, then PGMBM HAVE ALREADY provided ShieldPay with that claimants information !
Last edited by BritBoyInFL; Sep 24, 2021 at 8:24 am
Sep 24, 2021, 8:41 am
#862
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
At least you got a human and relevant response, instead of an automated "Please see our FAQ".
I full accept the 'due diligence' aspect imposed on ShieldPay. And, in their defence, how many claimants with a fiscal interest are they having to process? It's so long ago I've forgotten the scale of the event, and how many may be due Łxx ... I'm guessing possibly thousands?
Perhaps I'll get my Group 1 settlement by Christmas?
I full accept the 'due diligence' aspect imposed on ShieldPay. And, in their defence, how many claimants with a fiscal interest are they having to process? It's so long ago I've forgotten the scale of the event, and how many may be due Łxx ... I'm guessing possibly thousands?
Perhaps I'll get my Group 1 settlement by Christmas?
Sep 24, 2021, 9:33 am
#863
Join Date: Oct 2018
Location: CDG, WAW, HND, KUL
Programs: QR Platinum, Hyatt Globalist, Marriott Titanium, Hilton Diamond, IHG Diamond
Posts: 66
"We are sorry to hear you are unhappy with the length of time it is taking to process your payment.
We are working closely with your law firm to disburse the Compensation Awards quickly and securely. Your law firm has been providing us with the claimants details on a phased basis.
"
We are working closely with your law firm to disburse the Compensation Awards quickly and securely. Your law firm has been providing us with the claimants details on a phased basis.
"
What a joke! Not sure how PGMBM decided to partner with ShieldPay and damage their reputation that way.
Sep 24, 2021, 10:12 am
#864
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
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Posts: 19,172
Although I was part of the Data Breach, I decided for personal reasons not to join this action. I have read along and I have wondered how much would end up in the Lawyer's pockets. I know that my Amex details were attempted to be used fraudulently as they Amex security contacted me; although as soon as I had heard about the breach I changed the card totally. I have suffered no loss so decided that I had more important things to do with my life and I say that without prejudice for the reasons of others. I say this purely because I am truly shocked at the fact that it would seem that several people are still waiting to be paid.
I wish all of you well - and do hope that whatever you receive or have receive make the whole business worthwhile and that you can put the whole thing behind you. Good Luck
I wish all of you well - and do hope that whatever you receive or have receive make the whole business worthwhile and that you can put the whole thing behind you. Good Luck
Sep 24, 2021, 1:11 pm
#865
Join Date: Apr 2013
Location: NC
Programs: AA Exec Platinum BAEC Silver
Posts: 63
What gets me about the whole “we’re processing as PGMBM provide us with your info” thing is - it was Shieldpay who sent us the email to provide them with our bank info etc. How did Shieldpay know our email addresses if PGMBM didn’t give them to Shieldpay? Seems the 7 days verification and asking for a bank statement weeks later and the “within 21 days” wasn’t to verify our bank info - it was to delay. Not sure why a payment service needs anything from PGMBM other than our names, our email addresses, and maybe our home address. I should hope a payment service isn’t waiting for and getting access to our whole case file including any and all documents shared with SPG/PGMBM.
Sep 24, 2021, 1:47 pm
#866
Join Date: Oct 2016
Posts: 25
Same here - seemingly personal emails are now the same copy and paste.
What gets me about the whole “we’re processing as PGMBM provide us with your info” thing is - it was Shieldpay who sent us the email to provide them with our bank info etc. How did Shieldpay know our email addresses if PGMBM didn’t give them to Shieldpay? Seems the 7 days verification and asking for a bank statement weeks later and the “within 21 days” wasn’t to verify our bank info - it was to delay. Not sure why a payment service needs anything from PGMBM other than our names, our email addresses, and maybe our home address. I should hope a payment service isn’t waiting for and getting access to our whole case file including any and all documents shared with SPG/PGMBM.
What gets me about the whole “we’re processing as PGMBM provide us with your info” thing is - it was Shieldpay who sent us the email to provide them with our bank info etc. How did Shieldpay know our email addresses if PGMBM didn’t give them to Shieldpay? Seems the 7 days verification and asking for a bank statement weeks later and the “within 21 days” wasn’t to verify our bank info - it was to delay. Not sure why a payment service needs anything from PGMBM other than our names, our email addresses, and maybe our home address. I should hope a payment service isn’t waiting for and getting access to our whole case file including any and all documents shared with SPG/PGMBM.
Sep 24, 2021, 1:48 pm
#867
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
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As an aside, not that it's any comfort, I have today (24 Sep) received by post my Lloyds (UK) bank statement as at 3 Sep. I assume it therefore takes Lloyds 3 weeks to print and post it.
Just saying.
Just saying.
Last edited by T8191; Sep 24, 2021 at 1:57 pm
Sep 24, 2021, 3:53 pm
#868
Join Date: Apr 2007
Location: Anywhere
Posts: 6,575
Now Shieldpay is pushing the blame back to PGMBM. Latest email received, after I asked to investigate why my payment was still pending and there was no reply since:
“We are working closely with your law firm to disburse the Compensation Awards quickly and securely. Your law firm has been providing us with the claimants details on a phased basis.
In case you have any queries or concerns in regards to your claim amount, timing of payment, etc please contact your lawfirm directly to resolve such concerns via [PGMBM email address].”
The ridiculousness continues.
“We are working closely with your law firm to disburse the Compensation Awards quickly and securely. Your law firm has been providing us with the claimants details on a phased basis.
In case you have any queries or concerns in regards to your claim amount, timing of payment, etc please contact your lawfirm directly to resolve such concerns via [PGMBM email address].”
The ridiculousness continues.
Sep 25, 2021, 1:42 am
#869
FlyerTalk Evangelist
Join Date: May 2000
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I've finally received a response from PGMBM and they clarified that I've been paid by Shieldpay on the 22nd September. So in fact they know the going ons of payment!
The letter also included..
The third point is new. Guess some folk are directing (new) people who now want in on the payment to PGMBM..
The letter also included..
We would kindly ask that you please remember your ongoing obligations:
- You must not disclose to anyone the amount of your settlement;
- You must not seek to bring a further claim against BA arising out of the same Data event; and
- You must not encourage or assist anyone else to make such a claim.
Sep 25, 2021, 1:46 am
#870
FlyerTalk Evangelist
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Can't you get an online statement, eg screenshot of statement page or transactions? That's what I did.