BA data theft: should I join the class action suit?
Sep 20, 21, 4:47 am - Wikipost
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Sep 21, 21, 1:06 am
#841
Join Date: Oct 2018
Location: CDG, WAW, HND, KUL
Programs: QR Platinum, Hyatt Globalist, Marriott Titanium, Hilton Diamond, IHG Diamond
Posts: 48
Originally Posted by kc1174
Yeah I just got the same email..
Provide Shieldpay with more information
This will help them write a more useful reply to you.
It'll also help them verify that you’ve had a genuine experience with their business”.
Provide Shieldpay with more information
This will help them write a more useful reply to you.
It'll also help them verify that you’ve had a genuine experience with their business”.
Tried to reach them as I would imagine they could ask Shieldpay to finally do their job. They selected ShieldPay after all. However, they are not very responsive.
They have some pretty interesting auto-reply:
"Thank you very much for your email. We have received this and we will do our best to review your email and return to you within the next working 10 days"
10 working days!
Sep 21, 21, 4:59 am
#842
Suspended
Original Poster
Join Date: May 2011
Location: London
Programs: *A G, OW S.
Posts: 996
FWIW, I had issues on Trustpilot after writing a negative review of another company and they demanded everything ShieldPay now are from some here. It's a standard email and all I did was edit my review copying in the rather menacing email I had received. No more was said and the review remained in situ.
Sep 21, 21, 11:01 am
#843
Join Date: Oct 2016
Posts: 25
Originally Posted by Fromager
That info was also provided to PGMBM few weeks before te settlement was announced.
Tried to reach them as I would imagine they could ask Shieldpay to finally do their job. They selected ShieldPay after all. However, they are not very responsive.
They have some pretty interesting auto-reply:
"Thank you very much for your email. We have received this and we will do our best to review your email and return to you within the next working 10 days"
10 working days!
Tried to reach them as I would imagine they could ask Shieldpay to finally do their job. They selected ShieldPay after all. However, they are not very responsive.
They have some pretty interesting auto-reply:
"Thank you very much for your email. We have received this and we will do our best to review your email and return to you within the next working 10 days"
10 working days!
Sep 21, 21, 11:34 am
#844
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, HH Diamond, Fairmont Plat (RIP)
Posts: 7,416
Originally Posted by LimaWhiskey
They simply didn’t respond to me at all.
Sep 22, 21, 9:59 am
#845
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-LTP, TP-*G, HL-D, HY-GLO, MR-LTP
Posts: 25,846
Ok. I got an email to say that they've paid. But they paid into the first account which I told them not to, and they asked for the bank statements for the second account. So that meant they never needed account verification at all.,
Sigh. I'll figure it out myself on how to move the money.
Sigh. I'll figure it out myself on how to move the money.
Last edited by Guy Betsy; Sep 22, 21 at 10:17 am
Sep 22, 21, 10:03 am
#846
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 31,209
I’m half-wondering whether to invest in a small letter from my Advocate to ShieldPay and PGMBM. This scenario is ridiculous, with no constructive response from either entity.
Sep 22, 21, 11:55 am
#847
Join Date: Oct 2018
Location: CDG, WAW, HND, KUL
Programs: QR Platinum, Hyatt Globalist, Marriott Titanium, Hilton Diamond, IHG Diamond
Posts: 48
Originally Posted by Guy Betsy
Ok. I got an email to say that they've paid. [...] So that meant they never needed account verification at all.,.
Sep 23, 21, 1:28 am
#848
Join Date: Apr 2013
Location: NC
Programs: AA Exec Platinum BAEC Silver
Posts: 63
Originally Posted by Fromager
That info was also provided to PGMBM few weeks before te settlement was announced.
Tried to reach them as I would imagine they could ask Shieldpay to finally do their job. They selected ShieldPay after all. However, they are not very responsive.
They have some pretty interesting auto-reply:
"Thank you very much for your email. We have received this and we will do our best to review your email and return to you within the next working 10 days"
10 working days!
Tried to reach them as I would imagine they could ask Shieldpay to finally do their job. They selected ShieldPay after all. However, they are not very responsive.
They have some pretty interesting auto-reply:
"Thank you very much for your email. We have received this and we will do our best to review your email and return to you within the next working 10 days"
10 working days!
”This is an automatic response.
Thank you very much for your email. We have received this and we will do our best to review your email and return to you within the next working 10 days”.
email too.
That was on September 8th, so they missed that.
They got their fees, so I doubt we’ll hear from them again.
Anyone any idea which court handled this?
Or maybe a letter to Sean at BA letting him know his money isn’t going where he thought it would.
I know it’s a result of covid, but we got 2 years of extra BAEC status off BA since all this started, which is worth far more than the settlement ended up being. The irony.
Sep 23, 21, 3:56 am
#849
Suspended
Join Date: Sep 2021
Posts: 7
Originally Posted by kc1174
Or maybe a letter to Sean at BA letting him know his money isn’t going where he thought it would.
Sep 23, 21, 4:31 am
#850
Join Date: Mar 2010
Location: Roswell, GA
Programs: BA Gold-Virgin Gold-Delta MM-Hilton Diamond-Hyatt Globalist-Marriott Gold-IHG Plat Amb-Accor Nobody
Posts: 220
If payments don’t arrive soon, perhaps each of us should consider filing a case against PGMBM using the Governments Money Claim Online (MCOL) service ? Even if it just lights a fire under PGMBM to act and get ShieldPay to do their job in a timely manner ?
Sep 23, 21, 4:59 am
#851
Join Date: Oct 2018
Location: CDG, WAW, HND, KUL
Programs: QR Platinum, Hyatt Globalist, Marriott Titanium, Hilton Diamond, IHG Diamond
Posts: 48
Originally Posted by BritBoyInFL
If payments don’t arrive soon, perhaps each of us should consider filing a case against PGMBM using the Governments Money Claim Online (MCOL) service ? Even if it just lights a fire under PGMBM to act and get ShieldPay to do their job in a timely manner ?
You'll notice that PGMBM seems more proactive in answering Google negative reviews.
If I was sitting in the board of any of these companies, I would be very worried at a sudden surge of negative reviews
Last edited by Fromager; Sep 23, 21 at 6:03 am
Sep 23, 21, 8:30 am
#853
Join Date: Sep 2021
Posts: 4
I submitted my account details and was asked to provide a statement. The account I originally submitted is with a bank that it isn’t easy to get a pdf statement so I submitted a pdf statement for another account on 10/09. Lo and behold the transfer arrived yesterday to the original account details supplied which had not been verified. Which flies in the face of all Shieldpay’s talk of “additional security.”
Sep 23, 21, 11:49 am
#854
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-LTP, TP-*G, HL-D, HY-GLO, MR-LTP
Posts: 25,846
Originally Posted by BritBoyInFL
If payments don’t arrive soon, perhaps each of us should consider filing a case against PGMBM using the Governments Money Claim Online (MCOL) service ? Even if it just lights a fire under PGMBM to act and get ShieldPay to do their job in a timely manner ?
I was impatient and had written to PGMBM too, who has not replied other than an instant messaging response. But I just received the money yesterday. So be patient.
Sep 23, 21, 11:53 am
#855
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-LTP, TP-*G, HL-D, HY-GLO, MR-LTP
Posts: 25,846
Originally Posted by jjbean
I submitted my account details and was asked to provide a statement. The account I originally submitted is with a bank that it isn’t easy to get a pdf statement so I submitted a pdf statement for another account on 10/09. Lo and behold the transfer arrived yesterday to the original account details supplied which had not been verified. Which flies in the face of all Shieldpay’s talk of “additional security.”
Hmm. Who might you be, jjbean? You seemed might familiar on this considering this is your first post on FT?
