Cancellation Compensation
Oct 21, 2018, 11:06 am
#1
Original Poster
Join Date: Jan 2000
Location: South Coast, UK
Programs: Lifetime Platinum
Posts: 2,069
Cancellation Compensation
Could somebody give me an idea as to how long to wait for BA compensation to appear....I've heard nothing since a cancelled flight in Europe including an overnight stay some four weeks ago.
Thanks.
Thanks.
Oct 21, 2018, 11:07 am
#2
Join Date: Apr 2009
Programs: BA Gold, Hilton Honors Diamond, Mucci de buveur de gin
Posts: 3,060
I'm presuming that you have actually made a claim and aren't just waiting for BA to compensate you? If that's the case then I'd call them up and ask. 4 weeks seems to be on the long side going by recent experience.
Oct 21, 2018, 11:12 am
#4
Join Date: Apr 2009
Programs: BA Gold, Hilton Honors Diamond, Mucci de buveur de gin
Posts: 3,060
Oct 22, 2018, 3:27 am
#6
Join Date: Aug 2009
Location: North of Watford Gap
Programs: BAEC
Posts: 602
It may depend on the reason for the cancellation as to whether or not compensation is due.
Oct 31, 2018, 11:20 am
#7
Original Poster
Join Date: Jan 2000
Location: South Coast, UK
Programs: Lifetime Platinum
Posts: 2,069
Forgive me for raising this again, but as of today, 31st.....still not heard a word. I raised a formal complaint yesterday so I now have two reference numbers. The point I was going to make was the telephone side of BA. I was given a direct line to Customer Services, (uk) 0191 423 8749. I find it surprising that the opening hours are only Mon Fri 13.00 / 17.00. To try and get through is a bit like pulling teeth....usual thing ...."we are currently experiencing long waiting times etc." I've just had to give up, I really feel that a 40 minute wait today is totally unacceptable.
After the best part of six weeks, I really feel that I should have heard something by now. Any further ideas or should I continue to be patient and carry on waiting ?
Thanks.
After the best part of six weeks, I really feel that I should have heard something by now. Any further ideas or should I continue to be patient and carry on waiting ?
Thanks.
Oct 31, 2018, 11:28 am
#9
Join Date: Jun 2009
Location: London, United Kingdom
Programs: British Airways Gold
Posts: 2,636
To spare yourself the irritation why don't you just send them a letter before action with your reference numbers, give them 14 days to respond and then go down the MCOL route. Much lower blood pressure.
Oct 31, 2018, 11:44 am
#10
Join Date: Aug 2017
Location: MAN
Programs: IHG Diamond Ambassador
Posts: 351
I missed a connection due to OTP-LHR arriving late on 10th October. I submitted a claim for expenses (hotel and refreshments) on 11th October and received a response on 30th October, informing me that a cheque is in the post. So, 19 days to resolve.