Proper service flows in J on short overnight flights
Oct 13, 2018, 1:54 am
#1
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Join Date: Oct 2018
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Posts: 104
Proper service flows in J on short overnight flights
Flew back last night from YYZ on a 788 with a very green crew. 30 minutes after takeoff they asked me if I wanted to eat. I said no food, just a glenlivet please. This took more than another 30 minutes to arrive as they took no effort to serve drinks first or even drinks only orders first. My drink arrived after my seat mate received her entire starter tray with drink. My colleague who was in the forward J cabin had the same experience and actually confronted the crew when her single glass of wine hadn’t arrived 75 minutes after takeoff. They again explained they were preparing food. Most of my short J flights are UD 747 and generally with well oiled WW crew but is this common on other aircraft? This can’t possibly be the actual perscribed service flow?
Oct 14, 2018, 8:34 am
#2
Join Date: Jan 2010
Location: Toronto
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Posts: 393
I've had this too! Especially in the rear cabin; I've also had it in First sitting towards the back where inexperienced crew were so focused on Row 1 and 2, they forgot about the rest of the cabin!! 20 mins after boarding, I've had to go and ask for a glass of champagne whilst Row 1 got the drink, bag, menu
Some may disagree, but since mixed fleet took over the Toronto route, first and biz have not been as consistently good as long haul crew. They may have been a tad more cranky, but they knew their stuff, the right shortcuts to take (especially on night flights) and could gauge PAX much better on what sort of service they should provide.
All that said, an hour for a drink is poor - really poor! Perhaps the revamped biz service will speed things up. One crew on each aisle doing a tray drinks service after take off with half the cabin already alseep shouldn't take that long!
Some may disagree, but since mixed fleet took over the Toronto route, first and biz have not been as consistently good as long haul crew. They may have been a tad more cranky, but they knew their stuff, the right shortcuts to take (especially on night flights) and could gauge PAX much better on what sort of service they should provide.
All that said, an hour for a drink is poor - really poor! Perhaps the revamped biz service will speed things up. One crew on each aisle doing a tray drinks service after take off with half the cabin already alseep shouldn't take that long!
Oct 14, 2018, 8:44 am
#3
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Join Date: Jul 2002
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Posts: 19,087
On overnight flights speed is a very most important factor, I think that the more experienced crew are able to deliver the adhoc service more quickly with customers receiving what they want when they want it.