Fair compensation for no meal in J LCY-FRA
Oct 14, 2018, 5:50 pm
#31
Join Date: Oct 2018
Posts: 6
> c) 35 EUR as this was the cost of dinner in Frankfurt (I have the receipt)
This one. In many cases we're stuck wondering what fair value for compensation is, but in this instance we simply know exactly what your replacement dinner cost, so there's your compensation figure.
This one. In many cases we're stuck wondering what fair value for compensation is, but in this instance we simply know exactly what your replacement dinner cost, so there's your compensation figure.
€35 may be a reasonable request here, but the logic does not follow that simply having a receipt means that the item was equivalent to what was not available in flight as planned.
Oct 14, 2018, 7:37 pm
#33
Join Date: Jan 2009
Location: Northern Ireland
Programs: BA Silver, A3
Posts: 1,101
It's refreshing to get sensible answers and frustrating that some may think of what the Op asks as a joke.
I know that a forum is open for any member's opinions but why do so many need to give a 'clever' answer?
I know that a forum is open for any member's opinions but why do so many need to give a 'clever' answer?
Oct 14, 2018, 7:47 pm
#34
Join Date: Jan 2018
Programs: BAEC Gold
Posts: 50
I received 3000 avios for a lack of meal on a flight from Manchester to London. For a slightly longer flight, I think 4500 avios is entirely reasonable. A lot of people board the plane expecting to have something to eat so wouldn’t have eaten beforehand, however much the food is despised by some! I quite like the cold food options on BA, personally.
Oct 15, 2018, 3:05 am
#35
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
If they actually spent €12 that they should not have had to, then the compensation is €12 to restore them into the position in which they should have been.
If they actually spent €30 that they should not have had to, then the compensation is €30 to restore them into the position in which they should have been.
If they actually spent €300 that they should not have had to, but they could reasonably have restricted the actual amount spent to €30, then the compensation is €30 to restore them into the position in which they should have been.
Oct 15, 2018, 3:17 am
#36
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
..... in which case, 9000 Avios in order to climb up to 30,000+ feet and eat a meal similar to what should have been received also seems completely reasonable, since that would restore them to where they should have been.
Oct 15, 2018, 1:24 pm
#37
Join Date: Apr 2017
Programs: Qatar, Turkish, Aeroflot
Posts: 546
Every perk that an airline, or any business, offers to induce one to spend their money or to spend more money should be provided. The airline has obviously assigned value to these inducements to get you to pay for them, they are not complementary. Of course the failure of a business to provide what you bought and paid for should be refunded (but here couched in the term compensation).
yes it is - it is the principle that people paid a premium to fly in CE. BA advertise the Club Europe ‘experience’ of lounges and lovely food (whether it is crummy or absolutely delicious). They are breaking advertising standards by failing to provide.
Crummy food or not, BA should automatically compensate those who do not get meals or whose bags get delayed instead of the continuous obfuscation of copy/paste sentences which do not even relate to the actual flight.
" Is compensation for the lack of a bit of crummy airline food on a 90-minute flight really worth fighting for? Or even necessary/justified? 
"
Yes. If no one complained, BA wouldn't load any food at all. When I pay for a service (and, yes, Avios are currency) I expect to get what I pay for.
"Yes. If no one complained, BA wouldn't load any food at all. When I pay for a service (and, yes, Avios are currency) I expect to get what I pay for.
Well, to be honest, it is a bit of a joke, but not a 'haha' joke.
Oct 15, 2018, 1:48 pm
#38
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
And pointedly, it's a luxury that people pay for, in return for a promise of services to be rendered. When that promise is broken, it is reasonable for those paying for the service to feel aggrieved.
Oct 15, 2018, 1:57 pm
#39
Join Date: Apr 2017
Programs: Qatar, Turkish, Aeroflot
Posts: 546
Again, it's a little bit of food. Hardly the end of the world. People, IMHO, are just too overentitled these days. I'd be darn grateful to get anything in a catering mishap!
Oct 15, 2018, 2:14 pm
#40
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,744
The food is pretty much the only differentiator between CE and ET out of LCY, and people often pay quite a premium to sit in CE. Therefore if you're happy to not have food, buy a ET ticket. But for those who have paid for CE I can see them getting upset when the main part of the CE difference over ET isn't delivered.
Oct 15, 2018, 2:16 pm
#41
Join Date: Apr 2017
Programs: Qatar, Turkish, Aeroflot
Posts: 546
The food is pretty much the only differentiator between CE and ET out of LCY, and people often pay quite a premium to sit in CE. Therefore if you're happy to not have food, buy a ET ticket. But for those who have paid for CE I can see them getting upset when the main part of the CE difference over ET isn't delivered.
I mean, christ, there are FAR worse things that could have happened...delays, cancellations, rerouting, etc...
Oct 15, 2018, 2:27 pm
#43
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Oct 15, 2018, 3:05 pm
#44
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
Any notion that an airline should
1) take money from passengers for provision of a premium onboard service,
2) fail to deliver the key distinguishing element of that service, but
3) then keep the whole of the amount paid anyway ..........
strikes me as totally indefensible.
1) take money from passengers for provision of a premium onboard service,
2) fail to deliver the key distinguishing element of that service, but
3) then keep the whole of the amount paid anyway ..........
strikes me as totally indefensible.
Oct 15, 2018, 3:42 pm
#45
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
What do I get if one carrot slips of the plate as the meal is served?
Can't spend too much of the rest of your life worrying about the small things. Take whatever it is and be done with it.
Can't spend too much of the rest of your life worrying about the small things. Take whatever it is and be done with it.