Still major issues with BA IOS App

Old Sep 27, 18, 2:24 am
  #1  
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Join Date: Jan 2013
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Still major issues with BA IOS App

After more than one year BA has stilled not sorted out the issue with their IOS app. I get messages that my log in details are incorrect. They are Not as i use them to log in on my PC. I have deleted and reinstalled the app. I have changed passwords, but still no luck.
BA gives me this answer: Hi there, we're sorry you're still having problems with the app. We'll be sure to pass this to our Systems Faults team so they're able to look at what the problem is. Hopefully we'll have this resolved soon.

At the moment, because I cannot log in I are not able to access boarding cards and current reservations.So all the hassle bringing paper copies when travelling with hand luggage only.

Does anyone have any solutions?
haakonellingsen is offline  
Old Sep 27, 18, 2:38 am
  #2  
 
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Do you use any non-standard alphanumeric characters in your password? Accented letters
etc?
dakaix is offline  
Old Sep 27, 18, 3:33 am
  #3  
gms
 
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Originally Posted by haakonellingsen View Post
Does anyone have any solutions?
Get yourself a proper phone

I've got an iPhone and Android. Use the BA App on both without any (major) issues.
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Old Sep 27, 18, 3:42 am
  #4  
 
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Can you use the app for a while before it logs you out? I get told that my login details are wrong every few weeks and it logs me out. I then log back in with the same username and password and I'm ok again for another few weeks.
ThatT1Feeling is online now  
Old Sep 27, 18, 4:36 am
  #5  
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Alphanumeric numbers plus a special character as well
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Old Sep 27, 18, 4:42 am
  #6  
 
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Originally Posted by haakonellingsen View Post
Alphanumeric numbers plus a special character as well
Remove the special character from your password and try again. Fixed it for me.
LCY8737 is offline  
Old Sep 27, 18, 6:36 am
  #7  
Suspended
 
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Great information security if that is the solution.
simonrp84 is offline  
Old Sep 27, 18, 8:15 am
  #8  
 
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Originally Posted by simonrp84 View Post
Great information security if that is the solution.
As always a trade off between security and convenience. Your account is a lot more secure if you can't use it.
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Old Sep 28, 18, 5:26 am
  #9  
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Thank you for that info. it is now working. it is indeed an issue that web version allows special characters and IOS app not. So BA should sort it out anyway to avoid confusion. I presume people after last hacking scandal will have proper passwords.
haakonellingsen is offline  
Old Oct 5, 18, 2:59 pm
  #10  
 
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Iíve upgraded to the latest version of the BA app, but I appear unable to log in. Am I alone, or is there still another update to come?
RichP is offline  

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