CCR Baby-Changing Room is also the Prayer Room?
Sep 21, 2018, 4:31 am
#1
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CCR Baby-Changing Room is also the Prayer Room?
Went to use the baby-changing room in the CCR yesterday, and it was occupied.
Waited for 10mins, before the CCR Desk Receptionist knocked on the door to double check it was occupied. No response from the user, so she asked one of the bathroom attendants who replied "Oh, someone is probably using it as a Prayer Room".
My little one desperately needed changing, but before I could explain my exasperation, a person came out of the bathroom.
Now here's the interesting bit - the occupant was the Bathrooms Manager, who emerged and told me he had been cleaning vomit from the bathroom. This was a blatant lie (no cleaning products etc).
What was still in the bathroom though, was his prayer mat.
I reported it to the Lounge Manager, who then sent a BA member of staff to see me. She agreed the attendant had lied (backed up by the other bathroom staff), and promised it would be looked at.
To top things off, the Bathroom Manager later came out of a cabana with his prayer-mat, all the while someone was at the CCR desk asking if a cabana was free!
Are there not prayer rooms in T5?
M
Waited for 10mins, before the CCR Desk Receptionist knocked on the door to double check it was occupied. No response from the user, so she asked one of the bathroom attendants who replied "Oh, someone is probably using it as a Prayer Room".
My little one desperately needed changing, but before I could explain my exasperation, a person came out of the bathroom.
Now here's the interesting bit - the occupant was the Bathrooms Manager, who emerged and told me he had been cleaning vomit from the bathroom. This was a blatant lie (no cleaning products etc).
What was still in the bathroom though, was his prayer mat.
I reported it to the Lounge Manager, who then sent a BA member of staff to see me. She agreed the attendant had lied (backed up by the other bathroom staff), and promised it would be looked at.
To top things off, the Bathroom Manager later came out of a cabana with his prayer-mat, all the while someone was at the CCR desk asking if a cabana was free!
Are there not prayer rooms in T5?
M
Sep 21, 2018, 4:42 am
#2
Join Date: Jul 2014
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Of course there is. But near the domestic gates eg not located where an employee of the lounge complex can use it during their working hours 
Whether it was for praying or just for having a nap, using client facilities during working hours is a big no-no!
Whether it was for praying or just for having a nap, using client facilities during working hours is a big no-no!
Sep 21, 2018, 5:53 am
#4
Join Date: Nov 2010
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I would also have made a complaint, simply because of the blatant lie. If the gentleman had come out and admitted he was in there as it offered a quiet place to pray, I would have been somewhat frustrated but would have let it go. I've noticed a seemingly growing tendency by individuals in service industries towards deception or lying to hide errors or to smooth over problems that should be resolved otherwise. When blatant and obvious, it treats customers like fools and misses the point that brute honesty and an apology can resolve most situations for most people satisfactorily.
Sep 21, 2018, 7:52 am
#6
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Sep 21, 2018, 7:52 am
#7
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Do BA rules for employees or any national/EC laws say that the employee has the right to use a baby changing room (does this qualify as a facility to serve those with special needs, specifically those traveling with small children or with adults who use diapers?) for prayer time during his/her workday? IMO the use of a cabana for prayers is a bit less of an issue as BA might permit prayer time to occur in any available quiet/private area, although it's still not good from a customer service perspective.
Sep 21, 2018, 1:07 pm
#8
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Sep 21, 2018, 1:26 pm
#9
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That room is so rarely used that I imagine the individual concerned has used it for Salah for months without issue. A few years ago the room was inadvertently locked up and it was about a week before anyone noticed. Now I doubt official permission was given to this, at best a blind eye was turned to its use. There is a prayer room by gate 7 (and another landside by Zone A, also there are prayer facilities in B and C). It's not a nice place for prayer, it is used quite heavily and I think that HAL should provide far better facilities, but that's another issue. It's about 5 minutes walk away. My guess the person was trying not to get themselves into trouble, life on £10.20 an hour can be pretty precarious, but lying about Saleh (or anything else) isn't great, assorted ha'dith explain why and the possible remedies.
Sep 21, 2018, 1:31 pm
#10
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Sep 21, 2018, 2:06 pm
#13
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Sep 21, 2018, 2:38 pm
#14
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Indeed I was - baby in red is mine!
Where were you?
Whether there is or isn't a "requirement", I do appreciate and respect the needs of others who follow their religions.
One of the things the BA staff said to me, was that if it was a customer, there would be nothing they could do. I responded that if the person was praying, I'd have less of an issue than him lying to my face.
If someone needs to pray, they shouldn't feel uncomfortable about doing so.
M
Where were you?
One of the things the BA staff said to me, was that if it was a customer, there would be nothing they could do. I responded that if the person was praying, I'd have less of an issue than him lying to my face.
If someone needs to pray, they shouldn't feel uncomfortable about doing so.
M
Sep 21, 2018, 2:43 pm
#15
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"Whether there is or isn't a "requirement", I do appreciate and respect the needs of others who follow their religions."
I appreciate the needs and requirements of those who do not wish to have other's private religious beliefs interrupt their daily business.
I appreciate the needs and requirements of those who do not wish to have other's private religious beliefs interrupt their daily business.