Question re cancelled flight and downgrade
Sep 20, 2018, 3:09 am
#1
Original Poster
Join Date: Nov 2007
Location: London UK
Programs: BAEC Silver, IHG Diamond Ambassador
Posts: 2,042
Question re cancelled flight and downgrade
Apologies for what is probably a frequent question but hard to search on the phone.
Just had a notification re a cancelled flight tonight. Auto rebooked onto an earlier flight but downgraded from club Europe to Economy. Called and offered an even earlier flight in C but too early for us so stuck with the originally rebooked flight in Y.
Will we automatically get the 40TP or will we have to claim?
i was told to email customer relations later re compensation. What am I entitled to? On the app it said the cancellation was due to severe weather(?) so not sure if EC261 applies. Will any compensation result in only being awarded TP for the Y cabin flown? (This is the last flight of my TP year so the TP are critical!)
Thanks in advance.
Just had a notification re a cancelled flight tonight. Auto rebooked onto an earlier flight but downgraded from club Europe to Economy. Called and offered an even earlier flight in C but too early for us so stuck with the originally rebooked flight in Y.
Will we automatically get the 40TP or will we have to claim?
i was told to email customer relations later re compensation. What am I entitled to? On the app it said the cancellation was due to severe weather(?) so not sure if EC261 applies. Will any compensation result in only being awarded TP for the Y cabin flown? (This is the last flight of my TP year so the TP are critical!)
Thanks in advance.
Sep 20, 2018, 5:43 am
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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You should get the Original Routing Credit, particularly if it was a BA ticket and BA marketed.
Sep 20, 2018, 5:54 am
#4
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Sep 20, 2018, 7:07 am
#5
Join Date: Aug 2014
Posts: 2,659
Apologies for what is probably a frequent question but hard to search on the phone.
Just had a notification re a cancelled flight tonight. Auto rebooked onto an earlier flight but downgraded from club Europe to Economy. Called and offered an even earlier flight in C but too early for us so stuck with the originally rebooked flight in Y.
Will we automatically get the 40TP or will we have to claim?
i was told to email customer relations later re compensation. What am I entitled to? On the app it said the cancellation was due to severe weather(?) so not sure if EC261 applies. Will any compensation result in only being awarded TP for the Y cabin flown? (This is the last flight of my TP year so the TP are critical!)
Thanks in advance.
Just had a notification re a cancelled flight tonight. Auto rebooked onto an earlier flight but downgraded from club Europe to Economy. Called and offered an even earlier flight in C but too early for us so stuck with the originally rebooked flight in Y.
Will we automatically get the 40TP or will we have to claim?
i was told to email customer relations later re compensation. What am I entitled to? On the app it said the cancellation was due to severe weather(?) so not sure if EC261 applies. Will any compensation result in only being awarded TP for the Y cabin flown? (This is the last flight of my TP year so the TP are critical!)
Thanks in advance.
Sep 20, 2018, 8:48 am
#6
Original Poster
Join Date: Nov 2007
Location: London UK
Programs: BAEC Silver, IHG Diamond Ambassador
Posts: 2,042
Thanks for the replies. What’s the best way to go about getting compensation for the downgrade? Is there a specific form to fill out or do I just email customer relations?
Sep 20, 2018, 8:53 am
#7
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Join Date: Nov 2011
Location: Brighton. UK
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There is a form on the website.
please note that you are not asking for compensation for the downgrade but a reimbursement of part of the fare. It may be pedantic but the wording of EU261 is quite clear.
please note that you are not asking for compensation for the downgrade but a reimbursement of part of the fare. It may be pedantic but the wording of EU261 is quite clear.
Sep 20, 2018, 10:18 am
#8
Join Date: Dec 2017
Location: Stockholm, Sweden.
Programs: BA, JAL
Posts: 689
This exactly happened to me in July.
I suggest contacting someone on the phone as by email they are utterly useless.
My experience: 6 emails to get back what I paid additionally in business (versus economy). Then ignored all emails about differences in tax. Eventually had to phone up. No such thing as compensation offered. Terrible people to deal with - just using up remaining avios and switching elsewhere. Still haven't been paid back extra taxes owed. Pathetic.
I suggest contacting someone on the phone as by email they are utterly useless.
My experience: 6 emails to get back what I paid additionally in business (versus economy). Then ignored all emails about differences in tax. Eventually had to phone up. No such thing as compensation offered. Terrible people to deal with - just using up remaining avios and switching elsewhere. Still haven't been paid back extra taxes owed. Pathetic.
Sep 20, 2018, 12:20 pm
#9
Join Date: Jun 2003
Programs: BA, IHG, 5C
Posts: 4,413
Interesting scenarios because yes they’ve placed you in Y but have also offered you J. They could have given you the latter without seeking your preference, with no EU261 reimbursement or compensation.
Sep 20, 2018, 1:08 pm
#10
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,690
BA still has to issue a refund of the fare difference. EU261 may not apply if the OP turned down the flight in CE, but there will be a refund.