We get exactly the same feedback as MFCC explains and are rated in the same way but no bonuses.

As already mentioned above, all crew on all fleets now have a Dashboard which collates together a whole host of data. Included in that data is the average of the scores or grades given by customers on flights operated by that crewmember.

My understanding is that the scores are based on the NPS system, whereby the Dashboard reflects the % of customers who have graded their overall satisfaction with the cabin crew on a given flight 8 or more out of 10 (these customers are the ‘promoters’). Not all customers on a given flight will be asked to fill in a survey - just a selected few. And of those surveys that are sent out, not all will include questions about the cabin crew experience.

Depending on that crew member’s rank and fleet, the scores can be further broken down by cabin (‘premium’) and flight type (‘longhaul’). There are of course targets to be met, so this boils down to performance management. This motivates some staff, but not others - perhaps depending on what the implications of not meeting targets may be (from negligible, to achieving a smaller part of any applicable bonus pot, to being put on a performance improvement plan etc.)

There is no mention anywhere in the Service Standards of having to give away free bottles of water or what-not on short-haul flights - just a recognition conversation, time permitting. If certain crew are giving away complimentary product to status customers in Euro Traveller, that is entirely because they have decided that it is appropriate for whatever reason - however, there is certainly nothing in the Standards to suggest or even direct that this should be happening.

It could be because they are hoping for some sort of recognition in return, or it could just be because they believe it makes good business sense, as far as they are concerned.

To answer the original question, there is NO difference in the way in which status customers are recognised by British Airways crew, reglardless of fleet. There IS a difference in the way in which those same crew are remunerated, rewarded and performance managed. But there’s nothing secret about that!

Well explained by Bar Operator but in my opinion the whole system is prone to misuse and slightly corrupt.

Could well be.

In fairness, there are plenty of crew that just take personal pride and satisfaction in doing a good job and aren’t too fussed about their Dashboard..

I agree and I count myself as being one of those, however I don’t like hearing some of the “extras” some crew feel are appropriate and I’m afraid that MF crew are normally the worst offenders due to the financial gain.