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Is it impossible to get a response from BA Customer Service?

Is it impossible to get a response from BA Customer Service?

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Old Sep 14, 18, 5:54 am
  #1  
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Is it impossible to get a response from BA Customer Service?

I have an outstanding EU261 claim with BA, over a month old now and I need to communicate with them. They don't reply to messages even though they are sent to the link they provided, and when I call (opening hours 1300-1700h only!) at the end of the loop it hangs up on me because they are too busy (try working a full day maybe?) before telling me to log my issue on ba.com (which I have already done.)

I knew it was going to be bad but not this bad!
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Old Sep 14, 18, 5:58 am
  #2  
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Can you provide some detail about the nature of why you need to get in touch?
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Old Sep 14, 18, 6:22 am
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Twitter is usually much more responsive.
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Old Sep 14, 18, 6:50 am
  #4  
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Because they have sent me a request for documents and the links to submit it don't work.

But does it really matter - it should not be this hard!
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Old Sep 14, 18, 7:26 am
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It does depend because there are different channels for different issues.
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Old Sep 14, 18, 7:39 am
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Originally Posted by LondonElite View Post
It does depend because there are different channels for different issues.
I am in the right channel but it is a dead-end!
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Old Sep 14, 18, 7:44 am
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I second what @bisonrav has said and use twitter, if not i got through by going through the BAEC number and choosing the option. Only took 15minutes to get through.
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Old Sep 14, 18, 8:14 am
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Originally Posted by aristoph View Post
I am in the right channel but it is a dead-end!
If itís for broken links, I would indeed stick with Twitter team.
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