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-   -   Is it impossible to get a response from BA Customer Service? (https://www.flyertalk.com/forum/british-airways-executive-club/1930564-impossible-get-response-ba-customer-service.html)

aristoph Sep 14, 2018 5:54 am
Is it impossible to get a response from BA Customer Service?
 
I have an outstanding EU261 claim with BA, over a month old now and I need to communicate with them. They don't reply to messages even though they are sent to the link they provided, and when I call (opening hours 1300-1700h only!) at the end of the loop it hangs up on me because they are too busy (try working a full day maybe?) before telling me to log my issue on ba.com (which I have already done.)

I knew it was going to be bad but not this bad!

LondonElite Sep 14, 2018 5:58 am
Can you provide some detail about the nature of why you need to get in touch?

bisonrav Sep 14, 2018 6:22 am
Twitter is usually much more responsive.

aristoph Sep 14, 2018 6:50 am
Because they have sent me a request for documents and the links to submit it don't work.

But does it really matter - it should not be this hard!

LondonElite Sep 14, 2018 7:26 am
It does depend because there are different channels for different issues.

aristoph Sep 14, 2018 7:39 am
Originally Posted by LondonElite (Post 30202880)
It does depend because there are different channels for different issues.
I am in the right channel but it is a dead-end!

atmorris Sep 14, 2018 7:44 am
I second what @bisonrav has said and use twitter, if not i got through by going through the BAEC number and choosing the option. Only took 15minutes to get through.

LondonElite Sep 14, 2018 8:14 am
Originally Posted by aristoph (Post 30202918)
I am in the right channel but it is a dead-end!
If it’s for broken links, I would indeed stick with Twitter team.


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