BA8490 (TXL-LCY) 13.09.2018 - "significant external damage"
Sep 13, 2018, 7:57 am
#16
Moderator: British Airways Executive Club
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It probably wouldn't have been a matter of a few minutes' delay but more likely an hour or probably longer. All the loadsheet and everything would have had to be re-done AFTER working our which passenger wanted to go to LHR instead of LCY, take their bags off, load them on the new aircraft, etc. etc.
Some may well have ended up missing their connection to a flight that only operates once a day, or worse.
Sep 13, 2018, 11:18 am
#17
Join Date: Jul 2018
Posts: 1,280
It's one thing if the two competing concerns were weighed up and a decision made to keep the LHR flight on schedule (and leave the LCY people behind). It's another thing if such a request would never be considered because these are 'two different airlines'. If it's the latter then the LCY people are justifiably annoyed.
Sep 13, 2018, 11:25 am
#18
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It's one thing if the two competing concerns were weighed up and a decision made to keep the LHR flight on schedule (and leave the LCY people behind). It's another thing if such a request would never be considered because these are 'two different airlines'. If it's the latter then the LCY people are justifiably annoyed.
Sep 13, 2018, 11:29 am
#19
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It's one thing if the two competing concerns were weighed up and a decision made to keep the LHR flight on schedule (and leave the LCY people behind). It's another thing if such a request would never be considered because these are 'two different airlines'. If it's the latter then the LCY people are justifiably annoyed.
Sep 13, 2018, 11:37 am
#20
Join Date: Jul 2018
Posts: 1,280
how are they justifiable annoyed because another plane that they weren’t booked on left on time? They can in my opinion be annoyed about the original delay but not the delay of a different plane to accommodate a few at the expense of the many ready to go, and the knock on effect to that birds subsequent rotations as well.
Sep 13, 2018, 11:43 am
#21
Join Date: May 2013
Posts: 6,349
how are they justifiable annoyed because another plane that they weren’t booked on left on time? They can in my opinion be annoyed about the original delay but not the delay of a different plane to accommodate a few at the expense of the many ready to go, and the knock on effect to that birds subsequent rotations as well.
It isn't just the delay to the LHR passengers but the knock on impact to flights throughout the rest of the day. That means 2 aircraft loads of compo too.
Sep 13, 2018, 1:00 pm
#22
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Location: Vale of Glamorgan
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At 10.25, with the screen at gate A12 still showing "Next update at 9.30 a.m.", and thinking that I really should try to get to work, I allowed myself to be rebooked onto BA991, departing for Heathrow at 11.00. It was completely full, and got delayed on the way to the runway by an incomplete load sheet. There seemed to be a lot of very anxious passengers with tight connections, and the crew weren't exactly sympathetic: I actually heard the CSM tell one passenger that she shouldn't have booked such a short connection in the first place. I was very hungry, having only had a quick coffee in the lounge at 6am, but the trolley service was so slow that by the time it got to me (in row 17 
) I decided I could hang on until London. My client refused to approve a half day, telling me to claim for a full day, and I get EC261 compo. Result.
) I decided I could hang on until London. My client refused to approve a half day, telling me to claim for a full day, and I get EC261 compo. Result.
Sep 13, 2018, 6:17 pm
#23
Join Date: Aug 2012
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If the damage is something like 'aircraft hit by airport baggage train' (has happened on my travel day before) they need to have the mechanics have a really careful look at any dents and surrounding materials to determine structural v. cosmetic damage. Could be the determination ended up being cosmetic, and they'll just take care of it at the next RON in a location with a big maintenance presence.
Sep 13, 2018, 11:49 pm
#24
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At 10.25, with the screen at gate A12 still showing "Next update at 9.30 a.m.", and thinking that I really should try to get to work, I allowed myself to be rebooked onto BA991, departing for Heathrow at 11.00. It was completely full, and got delayed on the way to the runway by an incomplete load sheet. There seemed to be a lot of very anxious passengers with tight connections, and the crew weren't exactly sympathetic: I actually heard the CSM tell one passenger that she shouldn't have booked such a short connection in the first place. I was very hungry, having only had a quick coffee in the lounge at 6am, but the trolley service was so slow that by the time it got to me (in row 17 ) I decided I could hang on until London. My client refused to approve a half day, telling me to claim for a full day, and I get EC261 compo. Result.
) I decided I could hang on until London. My client refused to approve a half day, telling me to claim for a full day, and I get EC261 compo. Result.
Sep 19, 2018, 7:18 am
#25
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Join Date: Oct 2015
Location: Vale of Glamorgan
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Just to wrap this up, I received a call from someone at BA this morning (from Newcastle, judging by the accent), apologising for the delay and confirming that it was a technical delay and therefore eligible for EU261. He said that the €250 would be transferred to me today. That's impressive service, considering how busy the customer service departments might still be due to the data breach issue. Last time I made an EU261 claim I waited a month before receiving a standard rejection email from India (and BA fought the claim for a further two months).