Time for the resignation of BA's CEO

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Old Sep 7, 18, 7:43 am
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Time for the resignation of BA's CEO

First there was a May bank holiday IT failure which cost far too much and now a major security breach, give him his P cuarenta y cinco ASAP.

BoB and not enough planes stupidity seems to have been trumped.
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Old Sep 7, 18, 7:49 am
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As long as Willie and the IAG board support him he'll stay at BA and that's all that matters.
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Old Sep 7, 18, 7:52 am
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Originally Posted by UKtravelbear View Post
As long as Willie and the IAG board support him he'll stay at BA and that's all that matters.
Wee Willie's sacrificial lamb.
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Old Sep 7, 18, 7:53 am
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Originally Posted by richardwft View Post
First there was a May bank holiday IT failure which cost far too much and now a major security breach, give him his P cuarenta y cinco ASAP.

BoB and not enough planes stupidity seems to have been trumped.
A "major security breach" would be something that threatened the health, safety, lives of passengers, workers, etc. by allowing planes or terminals to be tampered with, people to evade security controls, etc. Theft of payment data is no such thing in the context of an airline. And frankly, occurs all the time these days.
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Old Sep 7, 18, 8:00 am
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Originally Posted by Seat_1F View Post
A "major security breach" would be something that threatened the health, safety, lives of passengers, workers, etc. by allowing planes or terminals to be tampered with, people to evade security controls, etc. Theft of payment data is no such thing in the context of an airline. And frankly, occurs all the time these days.
If I had money taken from my bank account, I would consider it major.
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Old Sep 7, 18, 8:00 am
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Originally Posted by Seat_1F View Post
A "major security breach" would be something that threatened the health, safety, lives of passengers, workers, etc. by allowing planes or terminals to be tampered with, people to evade security controls, etc. Theft of payment data is no such thing in the context of an airline. And frankly, occurs all the time these days.

​​​​​​​Erm, this is the kind of attitude which allows CEO's not to bother with such issues. When stuff like this happens, heads should roll. That will then ensure it is sufficiently pushed far enough up the agenda for CEO's to start taking action to secure their systems.

Yes it happens a lot, but that does not excuse it. Planes used to crash a lot more than they do now, but a concerted effort to improve such statistic ensured it got better. Can a plane still crash?, of course (though far less likely). In the same vein continued effort to improve systems is needed to reduce the regularity with which such breaches happen. They wont be eliminated completed, the the frequency of occurrence needs to reduce.

Last edited by spanglysteve; Sep 7, 18 at 8:07 am
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Old Sep 7, 18, 8:05 am
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I don't think it's right to make comments like "say adios" in reference to Alex. The fact that he is Spanish is irrelevant. He should be evaluated on his performance like anyone else and if found lacking then the board or senior management of IAG as appropriate should replace him.
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Old Sep 7, 18, 8:14 am
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Originally Posted by Seat_1F View Post
A "major security breach" would be something that threatened the health, safety, lives of passengers, workers, etc. by allowing planes or terminals to be tampered with, people to evade security controls, etc. Theft of payment data is no such thing in the context of an airline. And frankly, occurs all the time these days.
340,000 people might beg to differ.

Itís been a huge inconvenience to a lot of people and other businesses.
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Old Sep 7, 18, 8:18 am
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The buck has to stop somewhere. Far too many people blame others to shield themselves when theyíre ultimately responsible. Blaming an IT worker for an outsourced business is weak; the fall lies squarely at the outsourcing business and the person responsible for the purchase agreement. Person responsible for purchase agreement incompetent - then you go up the chain. And so on. Unfortunately the most senior is ultimately responsible (hint: usually it comes with better pay, benefits etc) for the direction and decisions made by a company.

This is is the second IT error of BA in a year and a bit. How many of BAs transaction these days are via online methods (80-90%)? And of those sold via the BA website 70-80? That means 50-70% of all BA purchases would be from its website. For BA not to have the absolutely highest level of security when youíre talking multi billion of transactions with unsophisticated users is worrysome. And the major source of revenues. And who is ultimately responsible? Well, AC of course.

If he cant ensure people can buy its product safely he has failed and should go. If they canít travel because he has failed to ensure back-up for critical IT infrastructure he should go. It is clear he does not understand the consequences of certain parts of his business. That means I would question what else does he not understand?
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Old Sep 7, 18, 8:19 am
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Originally Posted by Tiger_lily View Post
340,000 people might beg to differ.

Itís been a huge inconvenience to a lot of people and other businesses.
Judging by the reactions on the main thread, a lot of affected people have been causing themselves inconvenience by overreacting, in particular when they have ignored advice from their own card company or bank to do nothing.
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Old Sep 7, 18, 8:27 am
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Originally Posted by Seat_1F View Post
A "major security breach" would be something that threatened the health, safety, lives of passengers, workers, etc. by allowing planes or terminals to be tampered with, people to evade security controls, etc. Theft of payment data is no such thing in the context of an airline. And frankly, occurs all the time these days.
Frankly the increasingly clear effects of the rampant cost cutting in the IT department has me wondering what else the airline is cutting back on.
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Old Sep 7, 18, 8:31 am
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Originally Posted by Seat_1F View Post
Theft of payment data is no such thing in the context of an airline. And frankly, occurs all the time these days.
No it doesn't. Data breaches happen all the time. A prolonged interception of credit card data including CVVs!!! is rare, especially in this scale, and will be fetching a nice price on the darknet
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Old Sep 7, 18, 8:43 am
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Originally Posted by ajeleonard View Post
I don't think it's right to make comments like "say adios" in reference to Alex. The fact that he is Spanish is irrelevant..
Important decisions should be communicated in the individualís first language for absolute clarity.
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Old Sep 7, 18, 8:58 am
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I think he is surviving because he is delivering the P&L that IAG wants to see. The problem is that he is doing that at the expense of ground and onboard experience as well as IT security and quality.

I am not sure that IAG board sees the risk of this approach. I am sure it will work in the short term, as BA owns the nice slots and LHR is a key European hub, but they should not test the passengers' patient this much.

I do think that the man needs a proper PR and crisis management course though. His public appeareances are grotesque at best.
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Old Sep 7, 18, 9:06 am
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Originally Posted by frandrake View Post
..... they should not test the passengers' patient this much......
Exactly. They have a lot of seats to fill in the upcoming low seasons. This is the last thing you want as a business at this time.
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