Can't change my password on BA.com

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Old Sep 6, 18, 11:53 pm   -   Wikipost
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To change your BAEC password, try the following steps:-
  • Log in to your BAEC account.
  • Go to https://www.britishairways.com/trave...club/_gf/en_gb
  • You may need to enter your date of birth to unlock the page.
  • Go to the section "Login details" and click the "Update login details" button".
  • Enter your current password, and also your new password (twice).
  • Click "Save changes".
You may see this error message:-
Error
Sorry, the PIN you have entered has not been recognised. Please enter your existing PIN and submit.
If you do, try these steps:-
  • Check that your recorded email address is correct.
  • Log out of your account.
  • In the top right-hand corner of the home page, click the "Forgotten PIN/Password?" link.
  • On the next page, enter your login ID (eg BAEC number).
  • Open the email that you will receive, and enter your new password as instructed.
BA will accept the following in order to create a stronger password:-
  • Minimum length 6 characters.
  • Maximum lenght 20 characters.
  • Any lower case letter.
  • Any upper case letter.
  • Any digit.
  • Any of the following special characters: ! " # $ ( ) * + , - / : ; < = > ? @ [ \ ] ^ _ ' { }
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Old Sep 6, 18, 11:50 pm
  #1  
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Join Date: May 2018
Location: Turku/Edinburgh
Programs: BAEC Silver, Flying Blue Explorer/Flying Blue Petroleum Club
Posts: 136
Can't change my password on BA.com

Received the email as many of you have due to the breach.

Cant contact my CC company until later but I am also trying to update/change my passwords, I Have made 2 bookings in the breach timeframe!!

On BA.com I keep getting this error message.


Error

  • Sorry, the PIN you have entered has not been recognised. Please enter your existing PIN and submit.

Any advice or anyone else having the same issue??
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Old Sep 6, 18, 11:50 pm
  #2  
 
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb, Accor Gold
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Try resetting the password instead. That allows you to create a new one.
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Old Sep 7, 18, 12:06 am
  #3  
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Join Date: May 2018
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Originally Posted by wmaciej View Post
Try resetting the password instead. That allows you to create a new one.
That didn't work either what I did was log out then click forgot my password they sent me an email and I could change it that way, Thanks for the advice though.
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Old Sep 7, 18, 12:19 am
  #4  
 
Join Date: Jan 2013
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Originally Posted by Colnic2011 View Post
That didn't work either what I did was log out then click forgot my password they sent me an email and I could change it that way, Thanks for the advice though.
This is what I meant by resetting password
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Old Sep 7, 18, 1:20 am
  #5  
 
Join Date: Sep 2003
Location: OSL
Posts: 2,073
In the pin section I just entered my password and that worked.
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Old Sep 7, 18, 1:45 am
  #6  
 
Join Date: Apr 2008
Programs: BA Silver
Posts: 135
I have updated my password and the web site is working fine, unfortunately the app refuses to recognise my new password, any solutions ? i deleted the app and reloaded it from the App store
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Old Sep 7, 18, 2:25 am
  #7  
 
Join Date: Aug 2014
Location: London
Posts: 153
Got the same error on the BA site...and when I try resetting the password I get an error "You password has not been reset. Please try again." - any ideas? Been on hold to Amex most of the morning to cancel, don't particularly want to spend ages on the phone to BA as well...
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Old Sep 7, 18, 2:26 am
  #8  
 
Join Date: Jan 2013
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Originally Posted by wadewadewade View Post
Got the same error on the BA site...and when I try resetting the password I get an error "You password has not been reset. Please try again." - any ideas? Been on hold to Amex most of the morning to cancel, don't particularly want to spend ages on the phone to BA as well...
Cancel the card online instead!
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Old Sep 7, 18, 2:29 am
  #9  
 
Join Date: Aug 2014
Location: London
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Originally Posted by wmaciej View Post
Cancel the card online instead!
...well that now seems obvious. Whoops.
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Old Sep 7, 18, 2:41 am
  #10  
 
Join Date: Aug 2014
Location: London
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Update turns out there's a 20 character limit on passwords. What a useful error message that was, only figured that out from another thread on here.
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Old Sep 7, 18, 2:51 am
  #11  
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It seems a BA.com password must be a minimum of 6 and a maximum of 20 characters, and should include include a mix of letters and numbers. The following special characters may also be included. ! " # $ ( ) * + , - / : ; < = > ? @ [ \ ] _ ' { }
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Old Sep 7, 18, 2:53 am
  #12  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
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Just to give the perspective that it can be done: I change my password monthly anyway, but I changed it again last night on BA.com, logged out of the App, signed in again and all worked fine. Note that the BAEC Avios App, if you use it, also needs to be logged out too. I have a long password, it's not the minimum length.
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Old Sep 7, 18, 2:56 am
  #13  
 
Join Date: Oct 2010
Location: London
Programs: BAEC Gold (thanks to BOB), UA, Flying Blue, Miles & Smiles, Amex BAPP & Platinum
Posts: 361
When changing my password , it asked for my date of birth (which the hackers probably got anyway) before allowing further amendments. Seems fine now.
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Old Sep 7, 18, 3:00 am
  #14  
 
Join Date: Apr 2008
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Originally Posted by KARFA View Post
It seems a BA.com password must be a minimum of 6 and a maximum of 20 characters, and should include include a mix of letters and numbers. The following special characters may also be included. ! " # $ ( ) * + , - / : ; < = > ? @ [ \ ] _ ' { }
what about & ?
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Old Sep 7, 18, 3:03 am
  #15  
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Originally Posted by melanddave View Post
what about & ?
I am quoting from BA. If it isn't included then I assume you can't use it.
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