Sep 7, 2018, 7:52 am
Last edit by: Globaliser
To change your BAEC password, try the following steps:-
If you do, try these steps:-
- Log in to your BAEC account.
- Go to https://www.britishairways.com/trave...club/_gf/en_gb
- You may need to enter your date of birth to unlock the page.
- Go to the section "Login details" and click the "Update login details" button".
- Enter your current password, and also your new password (twice).
- Click "Save changes".
Error
Sorry, the PIN you have entered has not been recognised. Please enter your existing PIN and submit.
Sorry, the PIN you have entered has not been recognised. Please enter your existing PIN and submit.
- Check that your recorded email address is correct.
- Log out of your account.
- In the top right-hand corner of the home page, click the "Forgotten PIN/Password?" link.
- On the next page, enter your login ID (eg BAEC number).
- Open the email that you will receive, and enter your new password as instructed.
- Minimum length 6 characters.
- Maximum lenght 20 characters.
- Any lower case letter.
- Any upper case letter.
- Any digit.
- Any of the following special characters: ! " # $ ( ) * + , - / : ; < = > ? @ [ \ ] ^ _ ' { }
Can't change my password on BA.com
Sep 6, 2018, 11:50 pm
#1
Original Poster
Join Date: May 2018
Location: Turku/Edinburgh
Programs: BAEC Silver, Flying Blue Explorer/Flying Blue Petroleum Club
Posts: 149
Can't change my password on BA.com
Received the email as many of you have due to the breach.
Cant contact my CC company until later but I am also trying to update/change my passwords, I Have made 2 bookings in the breach timeframe!!
On BA.com I keep getting this error message.
Any advice or anyone else having the same issue??
Cant contact my CC company until later but I am also trying to update/change my passwords, I Have made 2 bookings in the breach timeframe!!
On BA.com I keep getting this error message.
Error
- Sorry, the PIN you have entered has not been recognised. Please enter your existing PIN and submit.
Any advice or anyone else having the same issue??
Sep 7, 2018, 12:06 am
#3
Original Poster
Join Date: May 2018
Location: Turku/Edinburgh
Programs: BAEC Silver, Flying Blue Explorer/Flying Blue Petroleum Club
Posts: 149
Sep 7, 2018, 12:19 am
#4
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 902
Sep 7, 2018, 2:25 am
#7
Join Date: Aug 2014
Location: London
Posts: 158
Got the same error on the BA site...and when I try resetting the password I get an error "You password has not been reset. Please try again." - any ideas? Been on hold to Amex most of the morning to cancel, don't particularly want to spend ages on the phone to BA as well...
Sep 7, 2018, 2:26 am
#8
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 902
Got the same error on the BA site...and when I try resetting the password I get an error "You password has not been reset. Please try again." - any ideas? Been on hold to Amex most of the morning to cancel, don't particularly want to spend ages on the phone to BA as well...
Sep 7, 2018, 2:51 am
#11
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,963
It seems a BA.com password must be a minimum of 6 and a maximum of 20 characters, and should include include a mix of letters and numbers. The following special characters may also be included. ! " # $ ( ) * + , - / : ; < = > ? @ [ \ ] ^ _ ' { }
Sep 7, 2018, 2:53 am
#12
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
Just to give the perspective that it can be done: I change my password monthly anyway, but I changed it again last night on BA.com, logged out of the App, signed in again and all worked fine. Note that the BAEC Avios App, if you use it, also needs to be logged out too. I have a long password, it's not the minimum length.
Sep 7, 2018, 2:56 am
#13
Join Date: Oct 2010
Location: London
Programs: BAEC Gold (thanks to BOB), UA, Flying Blue, Miles & Smiles, Amex BAPP & Platinum
Posts: 392
When changing my password , it asked for my date of birth (which the hackers probably got anyway) before allowing further amendments. Seems fine now.
Sep 7, 2018, 3:00 am
#14
Join Date: Apr 2008
Programs: BA Silver
Posts: 151