Missing TP and Avios from LATAM flight in June
Sep 3, 2018, 5:13 pm
#1
Original Poster
Join Date: Jan 2009
Location: Dallas, TX
Programs: AA Exec Plat, BAEC Bronze, UA Silver, DL Silver, Marriott Titanium, IHG Diamond
Posts: 253
Missing TP and Avios from LATAM flight in June
Hi there,
I am currently 100 TP shy of keeping my Gold status with BA and my collection year ends Oct 8th. However I am missing 140 TP and have been back and fourth with them as I have submitted my missing miles claim twice now and each time they come back with the standard ' We are unable to give you the miles...... this is because our records show that you have already been awarded points for this flight on another frequent flyer programme. Please check the statements of any other programmes of which you are a member.'
I have the boarding pass for the flight with my BAEC number on it, I took a flight on the same ticket from GRU-MIA and the flight I am missing the miles for was the JNB - GRU the same day!
Any advice or guidance on how to move forward so that I can get my TP before my collection year ends and I lose my status when Iam supposed to already have gotten it?
I am currently 100 TP shy of keeping my Gold status with BA and my collection year ends Oct 8th. However I am missing 140 TP and have been back and fourth with them as I have submitted my missing miles claim twice now and each time they come back with the standard ' We are unable to give you the miles...... this is because our records show that you have already been awarded points for this flight on another frequent flyer programme. Please check the statements of any other programmes of which you are a member.'
I have the boarding pass for the flight with my BAEC number on it, I took a flight on the same ticket from GRU-MIA and the flight I am missing the miles for was the JNB - GRU the same day!
Any advice or guidance on how to move forward so that I can get my TP before my collection year ends and I lose my status when Iam supposed to already have gotten it?
Nov 11, 2018, 3:23 pm
#4
Join Date: Nov 2018
Posts: 19
Missing TPs and Avois
Hallo Ryan, I have just read your post regarding LATAM AVOIS and Tier points.
I am having the same problem with them getting Avois and tier points credited to my BA Executive Club account. I also have my BA Executive Club number on my boarding passes and after they not credit BA account voluntairaly I claimed Avois and tier points through BA. They replyed to BA that they have already credited my LATAM plus account which I don't have. These even provided a account number. I tried to acces that account but the email to the acount is not mine. I have send LATAM via there contact form under complaint a mail and they confirmed my mail electronically under -travel due to passed awy famely member. HOW DID YOU GO ABOUT THS????
I am having the same problem with them getting Avois and tier points credited to my BA Executive Club account. I also have my BA Executive Club number on my boarding passes and after they not credit BA account voluntairaly I claimed Avois and tier points through BA. They replyed to BA that they have already credited my LATAM plus account which I don't have. These even provided a account number. I tried to acces that account but the email to the acount is not mine. I have send LATAM via there contact form under complaint a mail and they confirmed my mail electronically under -travel due to passed awy famely member. HOW DID YOU GO ABOUT THS????