Lounge access in LHR if coming in on CX in F?
Aug 28, 2018, 8:09 am
#1
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Lounge access in LHR if coming in on CX in F?
It's for my aunt. She's arriving in on CX in F from HKG-LHR but I have to get her a separate ticket between LHR and ABZ. If she's in Y, will BA allow her lounge access if she shows her CX F boarding pass? It would show the same day... eg 14th Dec, HKG-LHR (arriving same day), connecting same day to ABZ.
She's gonna be in a WCHR too.
Thank you.
She's gonna be in a WCHR too.
Thank you.
Last edited by Guy Betsy; Aug 28, 2018 at 8:17 am
Aug 28, 2018, 8:24 am
#2
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Yes, she will have access to Galleries and the Flounge. As it's a Domestic and she's in a wheelchair she may find that she is collected rather early on, however. Galleries North might be easier for access, especially on a tighter connection, but the Flounge easier to get around once there.
Aug 28, 2018, 8:25 am
#3
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She can access GC and GF per OneWorld rules (https://www.oneworld.com/ffp/lounge-access):
"Connecting between oneworld marketed and operated flights:
"Connecting between oneworld marketed and operated flights:
- First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).
- Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
- You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight."
Aug 28, 2018, 8:59 am
#6
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Thanks guys... She will be on separate tickets. CX will thru check her bags to her final destination. But then at least I can tell her that she can get to the F lounge. I'm giving her a 3 hour connection. From T3 to T5.
Dec 17, 2018, 9:59 am
#7
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Update: BA Terraces at T5 North refused her entry and sent her off despite she showing CX First BP, and connecting flight on BA showing same day connection. I’ve sent note to via Twitter and they’re telling me that separate tickets mean separate journeys.. even though CX thru checked bag to final destination and even issued BA BP on CX stock.
Dec 17, 2018, 10:10 am
#8
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Update: BA Terraces at T5 North refused her entry and sent her off despite she showing CX First BP, and connecting flight on BA showing same day connection. I’ve sent note to via Twitter and they’re telling me that separate tickets mean separate journeys.. even though CX thru checked bag to final destination and even issued BA BP on CX stock.
Customers arriving in long haul business and first class cabins connecting to a flight in Economy class also enjoy lounge access even though their onward sector does not give them access. This principle does not apply to customers connecting from a short haul flight.
Example: BA First customer connecting to any BA flight - Customer gets access to Concorde Room with a guest as the long haul sector dictates the lounge access for the connecting sector.
Example: BA First customer connecting to any BA flight - Customer gets access to Concorde Room with a guest as the long haul sector dictates the lounge access for the connecting sector.
Dec 17, 2018, 10:23 am
#10
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Dec 17, 2018, 11:04 am
#11
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I'm surprised that the lounge access computers are clever enough to know that the previous CX flight wasn't on the same booking.
I'd try the South lounge complex and not mention anything about seperate bookings etc.
I'd try the South lounge complex and not mention anything about seperate bookings etc.
Dec 17, 2018, 12:12 pm
#12
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I don't think the computers can differentiate.
Remember booking using CX website a return J ticket from Edinburgh to Hong Kong which used BA for the domestic parts but booked in Y (despite there being CE
) . On the way back, showed my domestic boarding pass at the South Lounge and was told I didn't have access. Explained that I was coming off a CX J and was let in. Not sure if there was a message on the screen that wasn't seen first time or if my booking came up but the system definitely didn't flag up I was connecting when the boarding pass was scanned.
Both boarding passes were printed on CX stock too.
Remember booking using CX website a return J ticket from Edinburgh to Hong Kong which used BA for the domestic parts but booked in Y (despite there being CE
) . On the way back, showed my domestic boarding pass at the South Lounge and was told I didn't have access. Explained that I was coming off a CX J and was let in. Not sure if there was a message on the screen that wasn't seen first time or if my booking came up but the system definitely didn't flag up I was connecting when the boarding pass was scanned.Both boarding passes were printed on CX stock too.
Dec 17, 2018, 4:13 pm
#13
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Dec 17, 2018, 9:10 pm
#14
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Ya. Their reply to me was ". ... Apologies for the late reply. I completely agree with you on this one, as it is very unclear whether they have to be on a through ticket or not. However, I'm not certain that this is correct, as it normally is the case that you would need to be ticketed in Club Europe for lounge access on the domestic sector. Therefore, we feel that the agent was right to refuse entry, but should never have been so rude to your godmother. "
I replied back and told them that BA stands for Bloody Awful since they don't even know or care about OW alliance rules.
This might turn ugly
I replied back and told them that BA stands for Bloody Awful since they don't even know or care about OW alliance rules.
This might turn ugly
Dec 17, 2018, 9:59 pm
#15
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i think the computers have no problem doing that as the scan shows the whole itinerary so the y be will show as ineligible. Human intervention should have corrected it however.