So this is the FIDS in the IDL? Interesting. You'd think that they could jerry-rig a PC to a few display screens to show something a bit more dynamic. The white board is a decent back up though.
I guess maybe they didn't do that as they don't want to show more operational data such as would be on show if they used their A-CDM system. IIRC didn't LGW move everything to AWS rather than host in house? I would have expected them to have moved off the likes of IDAHO and other systems they inherited after the break up of BAA. |
Originally Posted by fluffymitten
(Post 30105643)
IIRC didn't LGW move everything to AWS rather than host in house?
I worked on the FIDS at another smaller airport a few years ago and that was served from redundant datacenters on site. |
Originally Posted by fluffymitten
(Post 30105643)
You'd think that they could jerry-rig a PC to a few display screens to show something a bit more dynamic.
|
Originally Posted by fluffymitten
(Post 30105643)
So this is the FIDS in the IDL? Interesting. You'd think that they could jerry-rig a PC to a few display screens to show something a bit more dynamic. The white board is a decent back up though.
I guess maybe they didn't do that as they don't want to show more operational data such as would be on show if they used their A-CDM system.. |
https://cimg3.ibsrv.net/gimg/www.fly...14478135c.jpeg I experienced a similar problem at Euston station recently. All departure boards were down, so the staff reverted to whiteboards. |
Originally Posted by Steve_ZA
(Post 30105696)
I have no inside knowledge of LGW but I would thing that running FIDS solely from the cloud would be shortsighted unless you have redundant Internet pipes and WAN failover. Clearly they do not have this as a single fibre seems to have brought the service to and abrupt halt.
From my point of view it seemed a bit odd for Gatwick to finger point the issue at Voda quite so quickly, perhaps they were having problems getting appropriate escalation of the fault and pulled the social media emergency handle. The telcos are really a law unto themselves. Cable and Wireless were not known as Clueless and Witless for no reason (and they're actually Vodafone in the UK now) |
For those interested the screens are coming back on stream but being stress tested before going fully operational apparently.
|
Originally Posted by plunet
(Post 30106200)
From what I heard elsewhere, and unverified, there are resilient WAN links for Voda into the airport, but both have gone down.
We have identified a damaged fibre cable which is used by Gatwick Airport to display flight information. Our engineers are working hard to fix the cable as quickly as possible. This is a top priority for us and we are very sorry for any problems caused by this issue. We are keeping Gatwick Airport constantly informed of progress. |
Having a life-span that moved from ink-wells and dip-pens to today's scenario [part of which I participate in], it's a timely reminder that technology is GREAT ... until it breaks! That's why I like paper BPs, and don't bother with smart-phones to get me from A to B! ;)
A fair slice of my Military career involved planning for "What if that breaks, or the Russians bomb it?" and having robust [or at least viable] options in place and the personnel trained to work under those degraded conditions. On this occasion it seems LGW had a plan ... although perhaps not quite as robust/viable as passengers would have liked. |
Originally Posted by T8191
(Post 30106397)
Having a life-span that moved from ink-wells and dip-pens to today's scenario [part of which I participate in], it's a timely reminder that technology is GREAT ... until it breaks! That's why I like paper BPs, and don't bother with smart-phones to get me from A to B! ;)
A fair slice of my Military career involved planning for "What if that breaks, or the Russians bomb it?" and having robust [or at least viable] options in place and the personnel trained to work under those degraded conditions. On this occasion it seems LGW had a plan ... although perhaps not quite as robust/viable as passengers would have liked. |
Originally Posted by KARFA
(Post 30106406)
although technology would have saved you here since boarding status and gates are pushed to apps now so no need to rely on the airport information screens. ... and if the phone battery is charged :D I am seeing a world where possession of a serious smartphone is becoming a necessity to function, and trust that the UK Government will issue them free, as birth, to all UK citizens! Until then, I don't actually need a cellphone in my daily life, and I suspect I am not the only one. Why should I pay c. £30/month for something I don't need 99.9% of the time? |
Originally Posted by T8191
(Post 30106453)
Why should I pay c. £30/month for something I don't need 99.9% of the time?
It's just so much quicker and easier to stay on top of travel with a smartphone, it's not just BA or airlines which make extra functionality available to travellers. And do-able for around a tenner a month if not brand name led. The Skype App alone can save that much a month. |
Originally Posted by corporate-wage-slave
(Post 30106540)
Upgrades, dear boy, upgrades.
It's just so much quicker and easier to stay on top of travel with a smartphone, it's not just BA or airlines which make extra functionality available to travellers. And do-able for around a tenner a month if not brand name led. The Skype App alone can save that much a month. |
From what I gather by speaking to dispatchers and engineers at LGW loads of passengers all airlines missed their flights and they didn’t see or couldn’t hear the manual announcements. I don’t know if airline apps were not feeding departure information through but not a great day for LGW and it’s passengers and those poor people updating the whiteboards |
From Gatwick's press release:
Gatwick is world’s first major airport to introduce a cloud-based Flight Information System (FIDS)16/02/2018
:) |
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