Does BA have an email address? Claims form is down...
Aug 15, 2018, 3:13 am
#1
Original Poster
Join Date: Sep 2013
Programs: BAEC Silver
Posts: 186
Does BA have an email address? Claims form is down...
RANT WARNING
BA's claims form has been down for days right after the weekend of cancellations. And they decide to only have a customer relationship team available (the only ones who can deal with claims because apparently, no one else can) between 13.00-17.00. Seriously, who are the managers in this company who make such stupid decisions? Although - to be fair - having good people rise the top in large companies is rare. Most of the time, it's the turd that rises to the top.
RANT OVER
Seriously - do they have an email for claims?
BA's claims form has been down for days right after the weekend of cancellations. And they decide to only have a customer relationship team available (the only ones who can deal with claims because apparently, no one else can) between 13.00-17.00. Seriously, who are the managers in this company who make such stupid decisions? Although - to be fair - having good people rise the top in large companies is rare. Most of the time, it's the turd that rises to the top.
RANT OVER
Seriously - do they have an email for claims?
Aug 15, 2018, 3:54 am
#3
Join Date: Aug 2009
Location: North of Watford Gap
Programs: BAEC
Posts: 602
RANT WARNING
BA's claims form has been down for days right after the weekend of cancellations. And they decide to only have a customer relationship team available (the only ones who can deal with claims because apparently, no one else can) between 13.00-17.00. Seriously, who are the managers in this company who make such stupid decisions? Although - to be fair - having good people rise the top in large companies is rare. Most of the time, it's the turd that rises to the top.
RANT OVER
Seriously - do they have an email for claims?
BA's claims form has been down for days right after the weekend of cancellations. And they decide to only have a customer relationship team available (the only ones who can deal with claims because apparently, no one else can) between 13.00-17.00. Seriously, who are the managers in this company who make such stupid decisions? Although - to be fair - having good people rise the top in large companies is rare. Most of the time, it's the turd that rises to the top.
RANT OVER
Seriously - do they have an email for claims?
Aug 15, 2018, 4:23 am
#4
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,760
I am able to fill in the relevant webform without issue. The way into the system has changed, the mnemonic to remember is
ba.com/helpme
If the "signed in to BAEC" form doesn't work - it seems to for me however - then I guess you could do the "not signed in" form, and mention your BAEC number in the free form text. The downside is that the latter route is almost certainly the slowest route to resolving the issue.
ba.com/helpme
If the "signed in to BAEC" form doesn't work - it seems to for me however - then I guess you could do the "not signed in" form, and mention your BAEC number in the free form text. The downside is that the latter route is almost certainly the slowest route to resolving the issue.
Aug 15, 2018, 6:32 am
#5
Original Poster
Join Date: Sep 2013
Programs: BAEC Silver
Posts: 186
I think it’s when you start to really fill in the form and add all the itemised details plus receipts where it suddenly fails. I don’t get the ‘Sorry, there is a problem’ screen until I submit my claim. It tells me that everything I’ve just submitted is lost.
Oh, May I just say that their customer relations line is failing now, too. It tells me they’re busy etc. but instead of putting me on hold, it just hangs up.
Oh, May I just say that their customer relations line is failing now, too. It tells me they’re busy etc. but instead of putting me on hold, it just hangs up.
Last edited by Tinseltown; Aug 15, 2018 at 6:45 am
Aug 15, 2018, 7:05 am
#6
Original Poster
Join Date: Sep 2013
Programs: BAEC Silver
Posts: 186
I just submitted the claim form again... this time using the Microsoft Edge browser. Still fails. I have tried various computers (Mac & PC) on different networks and different browsers. Nothing works.
P.S.: Don’t even try Chrome. It doesn’t even work on that.
P.S.: Don’t even try Chrome. It doesn’t even work on that.
Aug 15, 2018, 8:03 am
#9
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,760
What you can do is leave it a day until you get (hopefully) an incident number, then ideally fax in the receipts under that incident number. BA's faxination is supposed to aggregate it into their documentation system and therefore within a few days you are in the right space. Then if you call in to Customer Relations they will see everything there.
+44 (0) 17 8788 3195
Aug 15, 2018, 8:58 am
#10
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Presuming that by claim you mean one under EC 261/2004, do not send a lengthy letter under any circumstance. The Regulation is binary and "less is more." Whether BA has rendered lovely or inadequate service will not change any compensation, duty of care, or refund you may be due. But, the task for sending a letter off to be read to determine whether it changes the facts may easily cost 6-8 weeks.