Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

Missing points from transfer to IB, how to escalate?

Missing points from transfer to IB, how to escalate?

Reply

Old Aug 12, 18, 7:58 pm
  #1  
Original Poster
 
Join Date: Jul 2016
Posts: 52
Missing points from transfer to IB, how to escalate?

I tried to transfer 5200 Avios from my BA account to IB to book a flight, but it errors out and I receive an email asking me to contact them to get the points back, I tried calling but still haven't received the points 1 week on, any idea how I can get my points back?

This is the email I received (minus the membership number):
We're sorry to say, your request to move your Avios between accounts (reference: ) could not be completed as the service is currently unavailable.

The transaction will be shown on your British Airways account:
• Your British Airways account number was debited with 5,200 Avios on 06 August 2018.
However, we could not credit your Iberia Plus account (membership number: ), please call us as soon as possible on 0344 493 3349 or see all contact details here, quoting reference CMA–Iberia Plus/ and we will add them back for you.
glasszon is offline  
Reply With Quote
Old Aug 12, 18, 8:06 pm
  #2  
 
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA
Posts: 8,877
Happened to me once, just had to keep calling... took about 10 days all in all.
BA6501 is offline  
Reply With Quote
Old Oct 17, 18, 5:23 am
  #3  
Original Poster
 
Join Date: Jul 2016
Posts: 52
Originally Posted by BA6501 View Post
Happened to me once, just had to keep calling... took about 10 days all in all.
Thanks, you seems to have better luck than I did, despite repeated calls for 2 months they still will not credit the Avios back into the account, first saying it is impossible for the points to go missing, then opened a case after I forwarded the system email which is still under investigation...., is there anywhere I can escalate this? Is social media the best place to contact BA?
glasszon is offline  
Reply With Quote
Old Nov 7, 18, 7:25 pm
  #4  
Original Poster
 
Join Date: Jul 2016
Posts: 52
I have tried escalating it many times since my last post and I eventually got a reply from the audit team, they say IB confirmed the transfer was fine (it was not) and stopped replying to my emails, anyone know where I can take it from here? Would appreciate some advice
glasszon is offline  
Reply With Quote
Old Nov 8, 18, 9:16 am
  #5  
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 4,844
Originally Posted by glasszon View Post
I have tried escalating it many times since my last post and I eventually got a reply from the audit team, they say IB confirmed the transfer was fine (it was not) and stopped replying to my emails, anyone know where I can take it from here? Would appreciate some advice
ba twitter team might help you
scubaccr is offline  
Reply With Quote
Old Nov 8, 18, 4:32 pm
  #6  
Original Poster
 
Join Date: Jul 2016
Posts: 52
Originally Posted by scubaccr View Post
ba twitter team might help you
Thanks scubaccr, after I made my post yesterday a BA rep contacted me on flyertalk and I am happy to report that's all sorted now.
glasszon is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: