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Missing points from transfer to IB, how to escalate?

Missing points from transfer to IB, how to escalate?


Old Aug 12, 18, 6:58 pm
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Join Date: Jul 2016
Posts: 49
Missing points from transfer to IB, how to escalate?

I tried to transfer 5200 Avios from my BA account to IB to book a flight, but it errors out and I receive an email asking me to contact them to get the points back, I tried calling but still haven't received the points 1 week on, any idea how I can get my points back?

This is the email I received (minus the membership number):
We're sorry to say, your request to move your Avios between accounts (reference: ) could not be completed as the service is currently unavailable.

The transaction will be shown on your British Airways account:
• Your British Airways account number was debited with 5,200 Avios on 06 August 2018.
However, we could not credit your Iberia Plus account (membership number: ), please call us as soon as possible on 0344 493 3349 or see all contact details here, quoting reference CMA–Iberia Plus/ and we will add them back for you.
glasszon is offline  
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Old Aug 12, 18, 7:06 pm
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA
Posts: 8,632
Happened to me once, just had to keep calling... took about 10 days all in all.
BA6501 is offline  
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