I flew YVR to LHR on Friday which was delayed by 2 hours due to the late arriving inbound because of weather at LHR. The F lounge offering in YVR is pretty poor - some curly sandwiches on display, crisps/nuts and cookies and soup offered from a small kitchenettes - so my poor kids were starving by the time dinner was served at around midnight. The CC serving us asked whether we had not had time to have a meal in the F lounge and was shocked when I said there was not really anything to eat. A few minutes later that CSD appeared and again queried the food offering in the F lounge, apologised and said that it was not good enough and that she would be logging it as feedback (even thought I had only mentioned it in conversation and had not complained).

The CSD then went in to say that as the flight is a sleeper service BA is obliged to provide hot food in the lounges and that the lack of hot food explained why they were having a surprisingly high take up of the full meal service in both F and CW. It only occurred to me later that maybe the soup was the obligatory hot food offering but, if so, it’s pretty poor.

i have to say I was surprised that the YVR flight is considered a sleeper service as I thought that only applied to TALT flights from the East coast of the US.

We had excellent service on both the outbound and inbound flights with personable and attentive CC including a CSD on the outbound flight had worked for BA for almost 50 years. The VYR outbound flight at 17.20 is well timed allowing for full enjoyment of the F experience and we flew like a rocket on the return in just 8 hours 9 minutes.

I was able share the FT instructions for cooking a BA steak medium-rare resulting in 3 perfectly cooked meals. The chef did say that it is a bit of a challenge to cook the steaks separately when cooking for a full F cabin as they only have 2 ovens but she gave it a go anyway.

Perhaps the crew were incorrect, as the BA website does not list Vancouver as a sleeper service route.

We asked at check-in whether there was another OW lounge and were told CX was not open. As it happened, due to the delay we probably could have gone to the CX lounge as I noticed it was open on my third traverse of the concourse trying to entertain the kids.

I was was aware of the limited lounge offering so had no expectation of food. I just though it odd (and endearing) that the CC were so concerned about it.

As someone who has used this route regularly for 20 years, there has never been a sleeper service and the lounges have not offer substantial catering precisely because it is a fully catered and relatively long flight.

Obviously if flights get delayed and you are hungry not ideal, but you can hardly expect BA to provide full catering for a rare mishap. The CSD in this case was simply wrong.