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Informed of Delayed Flight means I miss my connection - need some help please

Informed of Delayed Flight means I miss my connection - need some help please

Old Aug 24, 2018, 1:15 am
  #16  
 
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,094
Phone it in, a web form submission will likely be rejected (at least in the first instance) because "our records show you did not travel on this flight". A phone call will let you explain involuntary routing and a claim for original routing credit.
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Old Aug 24, 2018, 1:25 am
  #17  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,362
Yes, call in, in the first instance to ask for the Original Routing Credit (ORC), if you are on a 125 ticket and BA flight codes it should only take a week or so but they may say it takes 3 weeks. Full detailsin the ORC guide in the Dashboard.
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