Informed of Delayed Flight means I miss my connection - need some help please
#16
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,094
Phone it in, a web form submission will likely be rejected (at least in the first instance) because "our records show you did not travel on this flight". A phone call will let you explain involuntary routing and a claim for original routing credit.
#17
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,362
Yes, call in, in the first instance to ask for the Original Routing Credit (ORC), if you are on a 125 ticket and BA flight codes it should only take a week or so but they may say it takes 3 weeks. Full detailsin the ORC guide in the Dashboard.