Personal Information - new procedure making my information less secure!
Aug 11, 2018, 5:00 pm
#16
Original Poster
Join Date: Jun 2005
Location: KDEN
Programs: UA GS, AA EXP, BA GGL
Posts: 110
I disagree. The principles of GDPR are sound and are arguably overdue. The way the regulations are interpreted is unfortunately down to individual companies, probably without sufficient guidance on how to be effective.
Therefore you get wildly different approaches to implementation and, working as I do as a consultant in the digital space with a number of clients, they all interpret it differently. I think BA has taken an ill-informed interpretation of the regulations and created a situation where there is holistically now even less data security for personal customer data than before. I don't believe for a second that their processes are "secure and robust", or that they have privacy by design in their DNA.
Therefore you get wildly different approaches to implementation and, working as I do as a consultant in the digital space with a number of clients, they all interpret it differently. I think BA has taken an ill-informed interpretation of the regulations and created a situation where there is holistically now even less data security for personal customer data than before. I don't believe for a second that their processes are "secure and robust", or that they have privacy by design in their DNA.
If BA truly cares about protecting our data/privacy then they will invest the money in fixing this issue quickly!!
Aug 11, 2018, 5:03 pm
#17
Original Poster
Join Date: Jun 2005
Location: KDEN
Programs: UA GS, AA EXP, BA GGL
Posts: 110
Aug 11, 2018, 7:45 pm
#18
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,683
I feel if the system was written properly, you'd only see information that was necessary for what was being done. Agents just having full access to an account is poor security. Why would an agent need someone's DOB, if the verification was done via a secure method they'd be no need for this, or to see an address. If call centre staff can just view the personal details of each account that's very poor.
Apr 3, 2019, 3:47 pm
#19
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,911
Asked" when was the last time you flew BA?"
Hi,
This evening when I phoned up to as what was the weight allowance on a BA coded EI flight (BA.com said 1 piece and contact Aer Lingus and when I phoned Aer lingus about purchasing additional baggage allowance the agent said she could not see the details on the system and to contact BA)
So when I phoned up one of the questions was
" When was the last time you flew BA?"
Fortunately it was quite easy to recall and the agent proceeded to help.
The answer to the luggage question was 23kg
Regards
TBS
This evening when I phoned up to as what was the weight allowance on a BA coded EI flight (BA.com said 1 piece and contact Aer Lingus and when I phoned Aer lingus about purchasing additional baggage allowance the agent said she could not see the details on the system and to contact BA)
So when I phoned up one of the questions was
" When was the last time you flew BA?"
Fortunately it was quite easy to recall and the agent proceeded to help.
The answer to the luggage question was 23kg
Regards
TBS