British Airways charged me twice but does not know why
Aug 8, 2018, 10:19 pm
#32
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Join Date: Jan 2002
Posts: 44,586
With the censoring of the original post, it is not easy to tell whether the 2 charges related to the same ticket number or whether 2 tickets were issued
If they both relate to same ticket number and the bank is saying that it cannot accept a dispute on the charge, it would suggest to me that it was a pending charge that disn't clear correctly - if not that, then would be useful to know why the bank is refusing to accept a dispute
Aug 8, 2018, 10:26 pm
#33
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Aug 8, 2018, 11:02 pm
#34
Join Date: May 2018
Posts: 113
It can be a mix of the sponsoring merchant bank (profile of the merchants usual transaction patterns) who underwrite the chargeback risk, card processor policies (visa/mc/amex), and the PSP API's (some are terrible). They could hard or soft enforced, hard disallowed, soft enforced - respect compliance.
https://www.braintreepayments.com/bl...n-time-frames/
https://www.braintreepayments.com/bl...n-time-frames/
Aug 9, 2018, 12:37 am
#35
Join Date: Jan 2010
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Aug 9, 2018, 12:45 am
#36
Join Date: May 2012
Location: Ipswich
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A merchant just asks for an authorisation - how long a bank leaves an authorisation pending on an account is down to the bank
With the censoring of the original post, it is not easy to tell whether the 2 charges related to the same ticket number or whether 2 tickets were issued
If they both relate to same ticket number and the bank is saying that it cannot accept a dispute on the charge, it would suggest to me that it was a pending charge that disn't clear correctly - if not that, then would be useful to know why the bank is refusing to accept a dispute
With the censoring of the original post, it is not easy to tell whether the 2 charges related to the same ticket number or whether 2 tickets were issued
If they both relate to same ticket number and the bank is saying that it cannot accept a dispute on the charge, it would suggest to me that it was a pending charge that disn't clear correctly - if not that, then would be useful to know why the bank is refusing to accept a dispute
Aug 9, 2018, 3:04 am
#37
Join Date: Feb 2011
Posts: 5,797
I've had similar earlier this year, its just BA's IT up to its usual tricks. I paid for additional bags online and had the money debited from my account, only for there to be no record whatsoever when i checked in at LHR. The payment system and the flight booking system do not always talk to each other as they should, was the explanation i was given by customer relations. You need to call that specific department who conveniently only bother to work 4 hours a day, but they can see what money BA has actually received.
I don't see the need to jump straight into accusations of fraud and so on.
I don't see the need to jump straight into accusations of fraud and so on.
Aug 9, 2018, 6:52 am
#40
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Cancelling a card does not close the account. Nor does it absolve you of your debts. The CC company will soon come and find you. And if it was a credit you'd want them to refund you wouldn't you?
And disputing / charge back a transaction does not immediately remove it from your account. It just gets held - so it doesn't appear in the balance due and doesn't attract interest and other charges - so the card company and the merchant can investigate.
And disputing / charge back a transaction does not immediately remove it from your account. It just gets held - so it doesn't appear in the balance due and doesn't attract interest and other charges - so the card company and the merchant can investigate.
Aug 9, 2018, 7:39 am
#41
Join Date: Oct 2017
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I may have been unclear but if you don’t sting them where it hurts (not using their credit card ever again) I don’t see what you expect. You may have to pay minimum payments for a few months while it settles down but then it is very much clear that those payments will have to be refunded to you.
Makes accounting easy and lets the credit card company know you’re not gonna budge.
Should be said a pending charge is probably a more likely explaination.
Makes accounting easy and lets the credit card company know you’re not gonna budge.
Should be said a pending charge is probably a more likely explaination.
Aug 9, 2018, 7:53 am
#42
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I may have been unclear but if you don’t sting them where it hurts (not using their credit card ever again) I don’t see what you expect. You may have to pay minimum payments for a few months while it settles down but then it is very much clear that those payments will have to be refunded to you.
Aug 9, 2018, 7:59 am
#43
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Aug 9, 2018, 8:04 am
#44
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Aug 9, 2018, 8:08 am
#45
Join Date: Jan 2010
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