babats

Did BA not offer to get you onto the LX flight - or at least try to?

Jordan D

They did - the lady on ticketing in First Wing check in area was very persistent in trying to get hold of someone on LX - alas they were 10 oversold, so didn't want to risk ticketing me for me to then be offloaded. She also let slip that the last LCY flight wasn't full, so if BA had let me know early enough I could've gone to LCY and got on that.

I said it was a 1hr journey home and 1hr journey back, which it was. It meant a 0400hrs start this morning, which wasn't appreciated, but yes, I will put in for the travel costs, albeit they are greater than the £50 limit that CWS oft mentions.

The App finally informed me that my flight last night was cancelled ... at 0515 this morning, when I was already en route to LHR for the new one. Shoddy.

KARFA

I didn't reply to your original point on this. Not sure what happened there at all - in my experience for last minute cancellations I usually get a text and an email pretty much within a few minutes of cancellation. I agree that in your case had you known you could have called and rebooked to go from LCY.

A P Yu

If you can reasonably return home, and you mention its an hour away, BA don't need to provide you with a hotel accommodation anyway.

Andriyko

I don't think you are covered in this situation even if you are already at the airport and live an hour away. That the agent saw that you were on the outbound was probably the reason why no hotel was offered as they assumed you'd go back home. Agree that it was poor show that they had not advised you in advance - you could have avoided travelling to the airport.

muscat

adrianlondon

My 18:35 LHR-BSL flight was pro-actively cancelled yesterday evening (preparing for potential Thunderstorms "in case of slot reductions") and I was automatically placed on this morning's flight. As I got to the airport early (I'd managed to get business class for only £30 more than the Y price, and as a bronze I fancied the excitement of an air-conditioned lounge for a few hours) I asked there what my options were. They were thinking of putting me on the Zurich flight due to leave in around 20 minutes. I was hot and didn't fancy the rush, plus I'd already started thinking about my champagne in the lounge. Then they asked if I wanted the later Zurich flight. I'm glad we didn't go for that as that's the one that was cancelled too. In the end, they routed me on the 16:15 to AMS and then KLM to BSL.

So, two lounges and two business class flights all for a £30 "upgrade" from economy. I lucked out! I'd only paid the extra as I need Tier points. I'm about 60 away from Silver and have no long-haul flights planned. Interestingly, despite already being in Basel, the BA app kept telling me to check in for my morning LHR-BSL flight and then beeped madly with notifications regarding gate numbers and boarding times. I'm sure it'll all sort out. Shame there's no extra tier points for the KLM flight.

ptr120

You can ask for 'original routing credit' for the BA flight that you couldn't take due to IRROPS, and (if you are a Skyteam member) get points for the KLM flights.

adrianlondon

Thanks for that. I was due to fly LHR-BSL (40 tier points) and instead flew LHR-AMS (40 tier points, I assume) and AMS-BSL (no tier points, but KLM stuff). So I assume if I do nothing I'll still get the right amount of tier points, and I probably won't bother with KLM as I hardly ever fly them.

I will keep an eye on it though, as the auto-rebook thing put me on this morning's LHR-BSL in economy.

Edit: Correctly credited with the 40 tier points for the LHR-AMS flight, plus got a slightly larger cabin bonus as booked into J instead of I.

morges1

The Swiss meteo gives violent storms around GVA 2200-2400 today and storms for both GVA and ZRH tomorrow evening.

Tobias-UK

You will of course be entitled to reimbursement for both directions.

Jordan D

Define "reasonably". BA delayed me overnight and frankly it was a bit of a faff organising a taxi back home last night and then again this morning. I'll end up out of pocket as each journey was more than £50 (or will have to go to my travel insurance for it), whereas a hotel would have been a lot less effort in cost recovery for me.

I'm not meaning to sound harsh, but BA took a commercial decision to cancel the ZRH operation last night - patently their aircraft from LCY and LX's from LHR operated without issue, and moreover they decided to choose ZRH in and amongst all the ones they could have chosen last night. The least they could have done was offer a hotel - at least I could make a decision from there.

navylad

golfmad

If you wanted a hotel the easiest thing would have been to go and stay in one and claim it back at a later date.

Andriyko

With no or little prospect that the claim would be successful? 'Wanting to stay' and 'when it is necessary to stay' are not the same things. I'd have only stayed at the hotel rather than gone home, when it was purely for my convenience, if I was ready to cover the cost myself.