Claiming avios when flying under maiden but BAEC account is in married name
Jul 21, 2018, 7:25 am
#1
Original Poster
Join Date: Jan 2010
Posts: 441
Claiming avios when flying under maiden but BAEC account is in married name
Recently flew with Mrs 09R to Perth. She is Aussie, her Aussie passport is in her Maiden name and her UK passport is in her married named.
When flying to Aussie we always book under her maiden name as it makes life much easier with immigration etc.
Any idea if there is any way to get the avios and tier points for her flight? Flight was with Qantas so would have to claim through the normal partner claim form on the BA website but I know it won't go through due to name on BAEC account and ticket not matching.
Thanks
09R
When flying to Aussie we always book under her maiden name as it makes life much easier with immigration etc.
Any idea if there is any way to get the avios and tier points for her flight? Flight was with Qantas so would have to claim through the normal partner claim form on the BA website but I know it won't go through due to name on BAEC account and ticket not matching.
Thanks
09R
Jul 21, 2018, 8:13 am
#2
Join Date: Jul 2007
Programs: GGL, BA lifetime Gold, Many Hotel Sparkles
Posts: 891
Time to change the Aussie passport ?
Not sure you'll get far with BA standard approaches as the name wont match the account. BAMISSINGAVIOS may help with a direct message on this form , don't be surprised if its a negative response.
Not sure you'll get far with BA standard approaches as the name wont match the account. BAMISSINGAVIOS may help with a direct message on this form , don't be surprised if its a negative response.
Jul 21, 2018, 8:38 am
#3
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,190
Before messaging BAmissingavios on here you should contact BAEC using the web form and explain the situation - you can upload documents to the form so scan marriage certificate and submit that as well. Until you do that you don't know what BAEC will say. People having accounts / tickets / passports in maiden / married names is not an unusual occurrence and BA does show some leniency but you are actually relying on QANTAS approving the credit of the avios / TPs
BAmissingavios should be the last port of call not the first. One of the reasons BA no longer has an active rep on there was because they were inundated with requests for help when the individual hadn't even contacted BA using the usual methods for resolution.
BAmissingavios should be the last port of call not the first. One of the reasons BA no longer has an active rep on there was because they were inundated with requests for help when the individual hadn't even contacted BA using the usual methods for resolution.
Jul 21, 2018, 8:48 am
#4
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,207
My missus has three passports all under different names.....only her British passport has the same name as her BAEC account. Never had a problem travelling on tickets under her BAEC name but using a different passport. Just means her having to carry all three passports.
If you can prove to Qantas/BAEC she was the same person you'll probably be able to successfully claim. Seem to recall we did this with her Flying Blue account.
If you can prove to Qantas/BAEC she was the same person you'll probably be able to successfully claim. Seem to recall we did this with her Flying Blue account.
Jul 21, 2018, 9:04 am
#5
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
Jul 21, 2018, 11:29 am
#7
Join Date: Jun 2016
Location: London
Programs: BAEC Silver, Skywards Silver
Posts: 102
Recently flew with Mrs 09R to Perth. She is Aussie, her Aussie passport is in her Maiden name and her UK passport is in her married named.
When flying to Aussie we always book under her maiden name as it makes life much easier with immigration etc.
Any idea if there is any way to get the avios and tier points for her flight? Flight was with Qantas so would have to claim through the normal partner claim form on the BA website but I know it won't go through due to name on BAEC account and ticket not matching.
Thanks
09R
When flying to Aussie we always book under her maiden name as it makes life much easier with immigration etc.
Any idea if there is any way to get the avios and tier points for her flight? Flight was with Qantas so would have to claim through the normal partner claim form on the BA website but I know it won't go through due to name on BAEC account and ticket not matching.
Thanks
09R
Jul 21, 2018, 11:42 am
#8
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,190
The same person is not supposed to have more than one BAEC account. Also doing so in the way you suggest means the TPs get divided over 2 accounts and could result in not gaining a status level or losing status.