LHR ATC tower evacuation & Altea down [18 July 2018]
Jul 19, 2018, 8:48 am
#61
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,991
My flight from LCY was delayed by over 2 hours last night, and the app had been showing a long delay all day (for at least 10 hours). The pilot blamed ATC and then added quietly, in the verbal equivalent of small print, "... and a few technical issues". It does seem that BA crew have been told to blame ATC for any delays, regardless of the real reason.
Jul 19, 2018, 8:53 am
#62
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,422
More than compensation this is the problem where BA and others fall down. BA has a duty of care to ensure that nobody is sleeping in the airport unless they want to.
Jul 19, 2018, 8:53 am
#63
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 812
Jul 19, 2018, 9:04 am
#64
Join Date: Aug 2004
Location: London, England
Programs: BA Silver
Posts: 3,772
I was't aware that this issue was caused by a change. Amadeus are pointing to a "Network issue" - https://amadeus.com/en/insights/blog...tems-recovered
Jul 19, 2018, 9:11 am
#65
Join Date: Jan 2016
Location: EDI
Programs: BAEC
Posts: 466
My flight from LCY was delayed by over 2 hours last night, and the app had been showing a long delay all day (for at least 10 hours). The pilot blamed ATC and then added quietly, in the verbal equivalent of small print, "... and a few technical issues". It does seem that BA crew have been told to blame ATC for any delays, regardless of the real reason.
I was in the middle of trying to get moved to the earlier flight when it happened. The lady at the ticket desk actually phoned up to find out why my flight was delayed, um'ed and eh'ed a few times, wrote down "ATC" on her pad and circled it, then said "That'll affect everyone... This'll be fun!". I don't imagine her day got any easier.
Jul 19, 2018, 9:26 am
#67
Join Date: Jan 2017
Posts: 101
So timings may be important here.
Does anyone know the timeline of the fire alarm and then the system issue? I've seen posts that the system failed after the fire alarm and BA only put an answer to a question in their announcement after 18:00 but what was the time line for the events which may help if BA try to blame system faults as extraordinary etc.
Does anyone have times when each started and finished ?
Does anyone know the timeline of the fire alarm and then the system issue? I've seen posts that the system failed after the fire alarm and BA only put an answer to a question in their announcement after 18:00 but what was the time line for the events which may help if BA try to blame system faults as extraordinary etc.
Does anyone have times when each started and finished ?
Jul 19, 2018, 9:30 am
#68
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 812
I guess they'll just have to scribble out the date and leave the article the same :-)
I was seconded to Amadeus in Erding from BA in 2001 when we were moving the TPF and associated mainframe systems over there. Back then, Amadeus appeared to be a well run professional organization - I really enjoyed it over there. Interesting article here, especially the timing - https://www.thecompanydime.com/mainframe/
I was seconded to Amadeus in Erding from BA in 2001 when we were moving the TPF and associated mainframe systems over there. Back then, Amadeus appeared to be a well run professional organization - I really enjoyed it over there. Interesting article here, especially the timing - https://www.thecompanydime.com/mainframe/
Jul 19, 2018, 10:21 am
#69
Join Date: Nov 2010
Location: Singapore
Programs: BA Gold. KrisFlyer Gold
Posts: 732
The pilot of our 2 hour delayed, domestic flight is still trying to get away with blaming yesterday's ATC problems for our delay, whilst also simultaneously claiming that there's a lack of staff to get us moving from the bus gate. Something doesn't compute and no-one is having any of it.
Jul 19, 2018, 10:41 am
#70
Join Date: Nov 2010
Location: Singapore
Programs: BA Gold. KrisFlyer Gold
Posts: 732
And now the old ATC 30 minute slot restriction leading to the cabin crew going out of hours. #shouldhavegotthetrain
Jul 19, 2018, 1:14 pm
#71
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,027
I think you're hearing enquiries from passengers who have, yet again, had their journey severely disrupted by shonky IT for which BA have ultimate responsibility.
Stuff like this happens too often at BA, and keeps on happening too.
Stuff like this happens too often at BA, and keeps on happening too.
Jul 19, 2018, 1:46 pm
#72
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,207
Yes but I get the feeling this forum has become much more focussed on consumer rights in recent years. That's bound to attract more posts from those who want to be compensated.
Jul 19, 2018, 2:18 pm
#73
Join Date: Jul 2018
Posts: 1,279
Do we even want to begin imagining how BA would behave in a world without substantial consumer rights legislation?
Jul 20, 2018, 4:18 am
#74
Join Date: Jan 2011
Posts: 5
So timings may be important here.
Does anyone know the timeline of the fire alarm and then the system issue? I've seen posts that the system failed after the fire alarm and BA only put an answer to a question in their announcement after 18:00 but what was the time line for the events which may help if BA try to blame system faults as extraordinary etc.
Does anyone have times when each started and finished ?
Does anyone know the timeline of the fire alarm and then the system issue? I've seen posts that the system failed after the fire alarm and BA only put an answer to a question in their announcement after 18:00 but what was the time line for the events which may help if BA try to blame system faults as extraordinary etc.
Does anyone have times when each started and finished ?
Jul 20, 2018, 5:20 am
#75
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
From the posts above I think we can say the ATC alarm immediate impact was something like 14:50 to 15:40 GMT, however clearly aircraft were in lengthy slots thereafter.
