Using Lloyds Upgrade Voucher - Avios.com or BA
Jan 3, 2020, 1:55 pm
#61
Join Date: Jan 2009
Location: Northern Ireland
Programs: BA Silver, A3
Posts: 1,101
1. Is there a 24 hour cooling off period for making a booking with the Upgrade Voucher?
2. Does anyone know the hours that the line is open on Saturday and Sunday?
Thanks
Added ... I have been trying to phone for so long than my home phone battery died and I had to start again! Now prepared to transfer to another handset. It's only been almost an hour
2. Does anyone know the hours that the line is open on Saturday and Sunday?
Thanks
Added ... I have been trying to phone for so long than my home phone battery died and I had to start again! Now prepared to transfer to another handset. It's only been almost an hour
Last edited by Stormbel; Jan 4, 2020 at 6:40 am
Jan 15, 2020, 9:15 am
#62
Join Date: Jan 2014
Posts: 47
I’ve been on the phone to the Avios number to use my Lloyds upgrade voucher for two lots of one hour at which point I was disconnected! It’s frustrating, not only because I’ve got better things to do, but also because the flights I want might disappear! Any suggestions ver welcome!
Jan 15, 2020, 10:00 am
#63
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,104
I’ve been on the phone to the Avios number to use my Lloyds upgrade voucher for two lots of one hour at which point I was disconnected! It’s frustrating, not only because I’ve got better things to do, but also because the flights I want might disappear! Any suggestions ver welcome!
0344 4933349
it's outrageous that we need to be concerned about being able to hold for more than an hour !
Jan 16, 2020, 9:03 am
#64
Join Date: Apr 2009
Location: London, UK
Programs: QF Gold
Posts: 163
FWIW I received an email that my voucher had been generated, four days after the statement date. I've not called to verify it's there on the account though!
Does anyone know if I now close the card through Lloyds, should the voucher stay in-tact with Avios? I'm sure Lloyds IT is so bad it wouldn't get voided, but I've not seen any evidence either way!
Does anyone know if I now close the card through Lloyds, should the voucher stay in-tact with Avios? I'm sure Lloyds IT is so bad it wouldn't get voided, but I've not seen any evidence either way!
Jan 26, 2020, 7:55 am
#65
Join Date: May 2018
Location: London
Programs: BA Gold
Posts: 320
What's worse - the number is advertised as open 10am to 4pm on Sundays - been calling all day (Sunday) and it says it's closed. Shame they are so difficult to get hold of! Anyone know if there is an alternative number to use the Lloyds voucher?
Jan 28, 2020, 1:52 am
#66
Join Date: Apr 2017
Programs: BA Executive Club
Posts: 1
I'm trying very hard to get through on the number shown... called at 5:40pm on evening, on hold with the automated reminder, "sorry to keep you, it won't be much longer". At 6pm their office closes so my call was disconnected.
Trying from just after 8am. On hold now for over 30minutes. Exceedingly frustrating.
Trying from just after 8am. On hold now for over 30minutes. Exceedingly frustrating.
Jan 28, 2020, 2:11 am
#67
Join Date: May 2018
Location: London
Programs: BA Gold
Posts: 320
I'm trying very hard to get through on the number shown... called at 5:40pm on evening, on hold with the automated reminder, "sorry to keep you, it won't be much longer". At 6pm their office closes so my call was disconnected.
Trying from just after 8am. On hold now for over 30minutes. Exceedingly frustrating.
Trying from just after 8am. On hold now for over 30minutes. Exceedingly frustrating.
Feb 9, 2020, 4:54 am
#68
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Really wanted to book a flight today. Only two seats available. It seems that I’ll have to wait until tomorrow morning. I fear the seats will have gone.
Feb 11, 2020, 9:20 am
#69
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
Posts: 1,223
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Managed to get on hold of human on second attempt, after 30 minutes. So total 1.5h of waiting but now have Aer Club account.
Last edited by Richmond_Surrey; Feb 11, 2020 at 10:18 am
Mar 13, 2020, 4:34 am
#71
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 902
I'm trying to change avios booking (lloyds upgrade voucher) and it's an absolute nightmare. I've spent hours on hold over the last days trying to get through.
I've waited until T-24 on the outbound hoping that once BA are in control of the ticket, they will sort me out via GGL line, but no! avios is not only a TA booking, but also an IT fare and therefore can't be touched by BA. Any ideas? I certainly have better things to do that sit on the phone all day. Also, with my return on Sunday afternoon, my change window is closing really quickly...
I've waited until T-24 on the outbound hoping that once BA are in control of the ticket, they will sort me out via GGL line, but no! avios is not only a TA booking, but also an IT fare and therefore can't be touched by BA. Any ideas? I certainly have better things to do that sit on the phone all day. Also, with my return on Sunday afternoon, my change window is closing really quickly...
Mar 13, 2020, 5:39 am
#72
Join Date: Jun 2003
Programs: BA, IHG, 5C
Posts: 4,413
I'm trying to change avios booking (lloyds upgrade voucher) and it's an absolute nightmare. I've spent hours on hold over the last days trying to get through.
I've waited until T-24 on the outbound hoping that once BA are in control of the ticket, they will sort me out via GGL line, but no! avios is not only a TA booking, but also an IT fare and therefore can't be touched by BA. Any ideas? I certainly have better things to do that sit on the phone all day. Also, with my return on Sunday afternoon, my change window is closing really quickly...
I've waited until T-24 on the outbound hoping that once BA are in control of the ticket, they will sort me out via GGL line, but no! avios is not only a TA booking, but also an IT fare and therefore can't be touched by BA. Any ideas? I certainly have better things to do that sit on the phone all day. Also, with my return on Sunday afternoon, my change window is closing really quickly...
Mar 13, 2020, 5:44 am
#73
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 902
I'll check it out. Luckily, after having a rant on FT, I managed to get through 
Also, learnt a new lesson: avios bookings are completely inflexible after T-24 before the first sector. This is different from BA where you can change return leg even after flying the first one, unless you are 24 hours out from departure of that sector. Kind agent has allowed me to change anyway, so I'm happy but equally I'm glad it's been my very last booking through avios.com...
Also, learnt a new lesson: avios bookings are completely inflexible after T-24 before the first sector. This is different from BA where you can change return leg even after flying the first one, unless you are 24 hours out from departure of that sector. Kind agent has allowed me to change anyway, so I'm happy but equally I'm glad it's been my very last booking through avios.com...
Mar 15, 2020, 5:26 pm
#74
Join Date: Feb 2006
Location: EDI
Programs: BA Gold, QF LTG, TK Elite, IHG Amb & HH Diamond
Posts: 233
I booked a Club World flight using Avios and a Lloyds upgrade voucher for May/June. Does anyone know what might happen to the voucher if BA cancels my flights in the next few weeks? Will I be able to use it for another booking or will it just expire?
Thanks.
Thanks.
Mar 15, 2020, 5:43 pm
#75
Join Date: Mar 2009
Location: UK
Programs: Mucci, Diamond Status & on the Supreme Council des Conseillers, BA Ag, Bonvoy GFL/Plat, xVS Au
Posts: 832
I’d be interested in this also. Also for whether any voucher deadlines are extended.