GGL phone wait times
Jul 17, 2018, 1:24 pm
Original Poster
Join Date: Oct 2013
Programs: GGL/CCR
Posts: 1,899
GGL phone wait times
Anyone else getting frustrated or just me?
Jul 17, 2018, 3:07 pm
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Jul 17, 2018, 3:19 pm
Join Date: Apr 2015
Location: SYD
Programs: BAEC GGL, HH D, QFF, EB
Posts: 404
Had no issues, the longest I've waited is 2 minutes. Is it possible that that they have decided you are calling too much so are choosing to answer other calls rather than yours.
Jul 17, 2018, 3:25 pm
Suspended
Join Date: Jan 2005
Location: London
Programs: plenty - ggl, ccr, etc, etc.
Posts: 1,704
Quote:
Originally Posted by
teledude
Anyone else getting frustrated or just me?
not this week, but this has been a regular occurrence all this year.
Just meant the complex and rather expensive bookings went to the airlines that could be bothered to pick up the phone.
Jul 17, 2018, 3:37 pm
Join Date: Aug 2011
Posts: 509
Quote:
Originally Posted by
nufnuf77
Stop moaning!
I’m afraid I have to agree maybe you could have chosen to call at another time rather than holding? Or tried contacting BA through another channel 😉
Jul 17, 2018, 3:39 pm
Original Poster
Join Date: Oct 2013
Programs: GGL/CCR
Posts: 1,899
Quote:
Originally Posted by
haroon145
Go back to moaning to you first
Jul 17, 2018, 3:40 pm
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
You should try Twitter, t
eledude . I've heard the team is excellent at dealing with issues
Jul 17, 2018, 3:42 pm
Join Date: Aug 2011
Posts: 509
Quote:
Originally Posted by
teledude
Go back to moaning to you first
I will do when they re open tomorrow I just hope the wait time is not excessive or I will be asking for an avios gesture 😂🤣
Jul 17, 2018, 3:45 pm
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
Has to be worth at least 100k
Jul 17, 2018, 3:46 pm
Original Poster
Join Date: Oct 2013
Programs: GGL/CCR
Posts: 1,899
Quote:
Originally Posted by
Filthy Monkey
You should try Twitter, t
eledude . I've heard the team is excellent at dealing with issues
Is that so you can get through quicker?
Jul 17, 2018, 4:02 pm
Join Date: Mar 2007
Programs: BAEC GFL, GGL, CCR; Marriott PFL, Ambassador; Hilton Diamond
Posts: 1,076
Yep. Finding a negative trend. Trying a new travel agent so not using the line much lately though.
Jul 17, 2018, 4:14 pm
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Quote:
Originally Posted by
mjack99
Yep. Finding a negative trend. Trying a new travel agent so not using the line much lately though.
I have to say Propeller have been excellent at all my travel plans, I only call BA for upgrades, gufs, and complex redemptions. Hence my daily conversation with Manchester
Jul 17, 2018, 4:32 pm
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
Have to agree with nufnuf. Propeller is excellent ^
Jul 17, 2018, 5:25 pm
Join Date: Nov 2016
Location: Thailand
Programs: BA Silver (OWS), OZ Diamond (*G), TK Elite (*G), HH Diamond, Marriott Gold
Posts: 361
The wait today was fairly long, about 10mins but the agent was as helpful as ever and apologised for the wait without me even mentioning anything queuing. She told me they had an extremely busy day for some reason. Called around noon.
Jul 17, 2018, 11:51 pm
Join Date: Nov 2010
Location: Singapore
Programs: BA Gold. KrisFlyer Gold
Posts: 732
Yes, it's gone from 10 seconds to about 10 minutes in the last couple of months for me.
Jul 17, 2018, 3:25 pm
