Help Please!! DME-LHR BA236 17/7/18
Jul 18, 2018, 12:49 pm
#31
Join Date: Jan 2010
Posts: 7,464
Jul 18, 2018, 3:29 pm
#32
Moderator, Emirates
Original Poster
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,385
Totally sympathise with your plight (and enjoyed the live updates so thank you for those) but I don’t understand your last post. You have sent a complaint (presumably by filling the EU261 form on the BA website + any receipts for food etc) and BA will reply to you and pay compo within 1 to 28 days. Why would you waste time and get your blood boiling by calling them tomorrow?
Will come back back with the results.
ATB
S
Jul 19, 2018, 11:12 am
#33
Moderator, Emirates
Original Poster
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,385
BA sent me a survey today asking about my DME-LHR flight. I’ve never had anyone call me up to discuss my feedback. Wonder if this one will be the same?
S
S
Jul 19, 2018, 2:28 pm
#34
Join Date: May 2010
Location: Oxon, UK
Programs: Mucci des canapes, Skywards Gold, BAEC Gold, IC Plat Amb, Accor Gold
Posts: 1,950
Filling in the survey may be quite therapeutic. Only once had a call back and that was after I was travelling in F and mentioned significant issues with the crew.
Jul 19, 2018, 3:05 pm
#35
Moderator, Emirates
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Join Date: Oct 2012
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Posts: 3,385
Jul 30, 2018, 2:47 pm
#36
Moderator, Emirates
Original Poster
Join Date: Oct 2012
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Posts: 3,385
Hi All
Happy to report that I received a personal and sincere reply and apology from BA CS this evening acknowledging their faults in this instance and have apparently spoken with Moscow about the issues raised by myself and fellow passengers.
EC261 claim & taxi expenses happily making its way to my bank.
Thanks for listening.
S
Happy to report that I received a personal and sincere reply and apology from BA CS this evening acknowledging their faults in this instance and have apparently spoken with Moscow about the issues raised by myself and fellow passengers.
EC261 claim & taxi expenses happily making its way to my bank.
Thanks for listening.
S
Aug 1, 2018, 9:28 pm
#37
Moderator, Emirates
Original Poster
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,385
To finish this little tale off, flew back to DME last night. Popped my head into GC North after security and asked the Lounge angel to confirm that the 237 would be leaving from B gates. She asked to see my BP and scanned it. Then asked for my passport and informed me that my seat had changed........drumroll.........Upgrade to Club, seat 5F. Happy days and couldn’t help but think there was a touch of service recovery afoot 
.
Got to the B lounge and checked the seat map to find this was one of a pair so went to the CS desk and asked if any solo seats were available. New BP issued with 1A
Got to the gate for boarding and there was the old bird, G-MEDG that had caused so much angst 2 weeks prior. Thankfully she got got me here without any issues
And here endeth the story.
S
. Got to the B lounge and checked the seat map to find this was one of a pair so went to the CS desk and asked if any solo seats were available. New BP issued with 1A
Got to the gate for boarding and there was the old bird, G-MEDG that had caused so much angst 2 weeks prior. Thankfully she got got me here without any issues
And here endeth the story.
S