Problem Changing Flight for Tomorrow
Jul 14, 2018, 4:04 pm
#1
Original Poster
Join Date: May 2017
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Problem Changing Flight for Tomorrow
Hi all,
Flying from GVA - LHR tomorrow and am currently booked on the 17:45 flight in the evening. When I went to change the time of my flight earlier in the week, it said I could "change my flight to another eligible flight on the same day for free". Great!
So I've just gone online to change my flight but I keep getting a message saying there's a "temporary fault. It the problem persists then please contact your booking agent".
Any idea what I can do? The flight is showing as available to change to (I'm aiming for the 10:10 in the morning). Is there a 24 hour number I can call or should I just turn up at the airport in the morning?
Thanks a lot!
Flying from GVA - LHR tomorrow and am currently booked on the 17:45 flight in the evening. When I went to change the time of my flight earlier in the week, it said I could "change my flight to another eligible flight on the same day for free". Great!
So I've just gone online to change my flight but I keep getting a message saying there's a "temporary fault. It the problem persists then please contact your booking agent".
Any idea what I can do? The flight is showing as available to change to (I'm aiming for the 10:10 in the morning). Is there a 24 hour number I can call or should I just turn up at the airport in the morning?
Thanks a lot!
Jul 14, 2018, 4:10 pm
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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You can also change it at the airport, so long as you are there 1 hour before the new flight (or 1 hour before the old flight if it is sooner). Twitter is a good idea, but you can also try again, I've occasionally not been able to do it immediately after midnight.
Jul 14, 2018, 4:11 pm
#4
Original Poster
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Thanks Haroon. Have sent a DM but alas have not heard anything back yet.
Thanks CWS. Is there any danger of the flight being full and not being able to change it when I get to the airport? Otherwise I'd be stuck there for 7 hours!
Thanks CWS. Is there any danger of the flight being full and not being able to change it when I get to the airport? Otherwise I'd be stuck there for 7 hours!
Jul 14, 2018, 4:16 pm
#5
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I assume this is EuroTraveller. It's showing Y3, G2. Now G2 tells me this flight is not quite full, and there are 3 seats unselected and unallocated. The 15:15 also has some space available. Nothing is guaranteed in life but normally that should be OK, there won't be many people booking away at this stage. You could also look up the USA, HK or Singapore telephone numbers to see if someone picks up the phone there, using Skype.
Jul 14, 2018, 4:27 pm
#6
Original Poster
Join Date: May 2017
Programs: BA Exec Club - Gold
Posts: 171
Thanks again CWS.
As soon as I wrote my last post I had a call from the social media team from BA's twitter and I'm now all booked on the 10:10 tomorrow. I have to say in my opinion that's incredibly customer service - a direct twitter message, without giving a number, and then a phone call less than 10 minutes later. (Yes I know they have all my details there etc. but still!) Top marks BA!
Mods as this is all sorted, feel free to close the thread.
Thanks everyone!
As soon as I wrote my last post I had a call from the social media team from BA's twitter and I'm now all booked on the 10:10 tomorrow. I have to say in my opinion that's incredibly customer service - a direct twitter message, without giving a number, and then a phone call less than 10 minutes later. (Yes I know they have all my details there etc. but still!) Top marks BA!
Mods as this is all sorted, feel free to close the thread.
Thanks everyone!
Jul 14, 2018, 4:38 pm
#7
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Thanks again CWS.
As soon as I wrote my last post I had a call from the social media team from BA's twitter and I'm now all booked on the 10:10 tomorrow. I have to say in my opinion that's incredibly customer service - a direct twitter message, without giving a number, and then a phone call less than 10 minutes later. (Yes I know they have all my details there etc. but still!) Top marks BA!
Mods as this is all sorted, feel free to close the thread.
Thanks everyone!
As soon as I wrote my last post I had a call from the social media team from BA's twitter and I'm now all booked on the 10:10 tomorrow. I have to say in my opinion that's incredibly customer service - a direct twitter message, without giving a number, and then a phone call less than 10 minutes later. (Yes I know they have all my details there etc. but still!) Top marks BA!
Mods as this is all sorted, feel free to close the thread.
Thanks everyone!
Jul 15, 2018, 8:11 am
#11
Join Date: Mar 2017
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Posts: 2,471
Thanks again CWS.
As soon as I wrote my last post I had a call from the social media team from BA's twitter and I'm now all booked on the 10:10 tomorrow. I have to say in my opinion that's incredibly customer service - a direct twitter message, without giving a number, and then a phone call less than 10 minutes later. (Yes I know they have all my details there etc. but still!) Top marks BA!
Mods as this is all sorted, feel free to close the thread.
Thanks everyone!
As soon as I wrote my last post I had a call from the social media team from BA's twitter and I'm now all booked on the 10:10 tomorrow. I have to say in my opinion that's incredibly customer service - a direct twitter message, without giving a number, and then a phone call less than 10 minutes later. (Yes I know they have all my details there etc. but still!) Top marks BA!
Mods as this is all sorted, feel free to close the thread.
Thanks everyone!
Obviously, if you could change before that, there would be little point maintaining different availability for multiple services, as one would just book the cheapest and immediately switch to the desired slot gratis.
Sounds like you also ran into a glitch, but had it worked you would rightly have met a charge for doing so.
Jul 15, 2018, 8:13 am
#12
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I believe it had passed midnight, Switzerland being one hour ahead of the UK.
Jul 15, 2018, 8:24 am
#14
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Jul 15, 2018, 10:25 am
#15
Original Poster
Join Date: May 2017
Programs: BA Exec Club - Gold
Posts: 171
Incase anybody reads this thread later, I can confirm that it had indeed passed midnight local time and I was trying to change for an earlier flight on the same day, on the day of departure.