Help required if you are visiting Terminal 5 GF please
Jul 13, 2018, 1:49 pm
#1
Original Poster
Join Date: Nov 2016
Location: London
Programs: Newbie BA Gold
Posts: 570
Help required if you are visiting Terminal 5 GF please
Hello, if anyone is passing through galleries first in the next few days, could you help me take some photos please. Specifically, I'm looking for photos of the corner table right at the back of the buffet area, on the right hand side, next to the kitchen door. I need wide angle photos of the table in relation to the kitchen door, the path coming out of the kitchen door, the corner after after one comes out of the door, and the door in relation to the buffet area.
If you could please take a few photos, then PM me so that I can give you my details, it would be much appreciated. I was going to do it myself but my travel plans have since changed. Many thanks.
If you could please take a few photos, then PM me so that I can give you my details, it would be much appreciated. I was going to do it myself but my travel plans have since changed. Many thanks.
Jul 13, 2018, 3:44 pm
#2
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Sounds very much like the prerequisites for photos for a pending legal claim!!
Related to this Accident in GF
If you really want to pursue this, you should be taking the pictures yourself or having them done professionally rather than putting a third party (unrelated traveller) in the middle of this.
Related to this Accident in GF
If you really want to pursue this, you should be taking the pictures yourself or having them done professionally rather than putting a third party (unrelated traveller) in the middle of this.
Jul 13, 2018, 3:47 pm
#3
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,103
To do them yourself, get a one way RFS with Avios to a nearby place, go to the lounge and take photos and notes (unobtrusively) then take the train to T5C and back, go landside, offload yourself (to be nice) and leave. Whomever takes the photos may well have to attest to their accuracy to the court, and I doubt random third parties on the Internet will want to do that.
Jul 13, 2018, 3:54 pm
#4
Original Poster
Join Date: Nov 2016
Location: London
Programs: Newbie BA Gold
Posts: 570
Hello thank you, I didn't realise that someone may have to attest to the accuracy, thanks for pointing that out! I may just ask the CS manager directly to let me back in, otherwise yes, RFS was my last plan of action, thank you. I do have an update to the thread but I will do so in due course..
Jul 13, 2018, 5:06 pm
#6
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,239
Jul 13, 2018, 5:37 pm
#7
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
OP If you ask the manger he is bound to refuse....do the RFS way , make sure that day's newspaper is visible in the photos to prove when you took them...date time stamp on photos can be manipulated.
Jul 13, 2018, 8:36 pm
#8
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,166
If you want pictures then your solicitors should ask for access and have them done by following proper procedures.
I don't think many people will take them for you and then get themselves is a legal claim and possibly get involved in court appearances
I don't think many people will take them for you and then get themselves is a legal claim and possibly get involved in court appearances
Jul 14, 2018, 12:48 am
#9
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,210
This video clip provides a glimpse of the refectory arrangement and location of the kitchen pass door you are concerned about.
Fast forward to 6:02. You will see two doors. The right hand recessed door is the one to/from the kitchen.
Fast forward to 6:02. You will see two doors. The right hand recessed door is the one to/from the kitchen.
Jul 14, 2018, 2:11 am
#12
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,210
I am happy to help in any way I can and I hope your boy is back on his feet again. I know you (and others who read your harrowing story last week) might be concerned the accident occurred as a direct result of an inherent flaw in the way the refectory is organised. From a design perspective, I would consider the following:
- Catering staff move in and out the kitchen directly into the customer facing refectory area. Noted for those less familiar with the T5 Flounge
- Level of customer footfall in the immediate vicinity of the door - is the door located where footfall is highest or lowest?
- Does the door swing directly into the main circulation route or is it recessed far enough into the wall to prevent the leading edge of the door sweeping beyond the face of the wall?
- Is the area around the door adequate lit? In other words, are there any dark shadows present which may impede visibility
- Is the door equipped with a vision panel? This question is more related to staff than customers as customers are not expected to pass through the door
- Are there any objects, displays, or counters in the vicinity of the door that might attract customer movement towards the door or the area around the door?
Jul 14, 2018, 3:21 am
#13
Join Date: May 2013
Posts: 6,349
Some valid questions above, but I'm not sure asking other third parties to do the research is the way forward.
Why not just get your solicitor to contact the airline and investigate it properly. Also ask to see the accident book and any reports that could/should have been submitted to HSA.
Of course there is also a possibility that BA may have made some layout changes in response to the incident, so third parties may be photographing the wrong thing. Only you or people who were witnesses would know for sure.
Why not just get your solicitor to contact the airline and investigate it properly. Also ask to see the accident book and any reports that could/should have been submitted to HSA.
Of course there is also a possibility that BA may have made some layout changes in response to the incident, so third parties may be photographing the wrong thing. Only you or people who were witnesses would know for sure.
Jul 14, 2018, 3:32 am
#14
Join Date: Dec 2002
Location: Sunshine Coast, Queensland
Programs: BA Gold (Emerald); Hilton Gold; IHG Platinum; Marriott Gold; Radisson Gold
Posts: 388
This morning there is a rope arrangement in place at the corner where staff emerge from the kitchen. The sort that reminds me of cinema queues when I was little - two chrome stands with the thick blue rope between.
It means that staff have to walk out past the wall into the open before turning left toward the buffet, thus they can see and be seen rather than turning a blind corner.
Jul 14, 2018, 3:51 am
#15
Original Poster
Join Date: Nov 2016
Location: London
Programs: Newbie BA Gold
Posts: 570
Hello thank you everyone again for your help. I will respectfully not comment further and will request the other thread to be unlocked when I'm ready. But I really appreciate the help and advice so far. Pauliek thank you for the photo, that's really helpful.
I have booked myself an RFS to Newcastle tonight so will take loads of photos and videos myself.
Thank you everyone.
ps. little one is in good spirits and happy to play games and watch tv all day now.
I have booked myself an RFS to Newcastle tonight so will take loads of photos and videos myself.
Thank you everyone.
ps. little one is in good spirits and happy to play games and watch tv all day now.
