Rant - trays at security
#91
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
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Posts: 5,893
The OP will be proud of me this evening. Normally I am a tray stacker, but I have been known to sin sometimes
This evening I ensured that I took both trays into the middle packing area, then slid both of them into the tray remover in the middle of that area. Every little helps.
This evening I ensured that I took both trays into the middle packing area, then slid both of them into the tray remover in the middle of that area. Every little helps.
#92
Join Date: Sep 2007
Location: London
Posts: 1,546
If every airport in the western world used the same approach, we'd soon learn the rules. But they don't, so you really can't be surprised if many of us haven't a clue what the official policy at T5 is.
When you've got to the other side of security, 99% of us are concentrating on - have I retrieved my iPad - where is my belt - and that gets 99.9% of my attention.
Anyone designing a process that is specific to one airport (and different from many others) that then requires me to cart a tray somewhere rather than get on my way to the lounge has designed a dumb process.
When you've got to the other side of security, 99% of us are concentrating on - have I retrieved my iPad - where is my belt - and that gets 99.9% of my attention.
Anyone designing a process that is specific to one airport (and different from many others) that then requires me to cart a tray somewhere rather than get on my way to the lounge has designed a dumb process.
#93
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,581
there are clear signs at T5 non GF queues that PLEASE put the empty trays into the end of the belt. HAL did not employee anyone to do the job for you. By doing your own job it actually speed up the security check process by keeping trays flowing back to the unpacking area. The trays are not heavy, the secret is to use your own two hands grabbing the tray from the longer end in the middle. Alternatively sliding the trays to the end of the belt and gently push from the far end and it will somehow raise itself and fly into the slot. The second method is rude but it takes less effort than the weight of an iPad.
If the airport cannot afford to employ enough staff to handle the running of its security checkpoints, perhaps it could invest in equipment that means that people do not need to take laptops , liquids etc out of the bags and can simply screen the bags as is - then there would be no need to worry about the trays since there would be a lot less trays used
#94
Join Date: May 2006
Location: GVA
Programs: BA Gold, LH FTL, KL/AF Ivory
Posts: 1,878
1) Each airport (I was going to write each country) has its own processes and procedures. Shoes on/off, belts on/off, laptops in/out, liquids in/out, trays stacked/not stacked. It's all but impossible for a normal traveller to remember the specifics in each airport.
2) The whole system seems to be designed for people with more than 2 hands. If I had extra hands I might manage to carry my carry-on and trays to an area where I can re-pack in peace.
2) The whole system seems to be designed for people with more than 2 hands. If I had extra hands I might manage to carry my carry-on and trays to an area where I can re-pack in peace.
#95
Join Date: Mar 2018
Location: UK
Programs: BA Blue, Hilton Diamond, IHG Diamond
Posts: 303
I am not employed by Heathrow Airport - I do not have a job there ( or any airport )
If the airport cannot afford to employ enough staff to handle the running of its security checkpoints, perhaps it could invest in equipment that means that people do not need to take laptops , liquids etc out of the bags and can simply screen the bags as is - then there would be no need to worry about the trays since there would be a lot less trays used
If the airport cannot afford to employ enough staff to handle the running of its security checkpoints, perhaps it could invest in equipment that means that people do not need to take laptops , liquids etc out of the bags and can simply screen the bags as is - then there would be no need to worry about the trays since there would be a lot less trays used
#96
Join Date: Jan 2007
Location: UK
Programs: Tufty Club (Gold), BAGA Gymnastics level 4, 440yds swimming certificate
Posts: 2,533
Yeah but I think they should
My Job? Its not my job. I don't go to an airport, and pay to use their facilities and services, and then end up doing a job / working.
Also, speeding up security is not my job.
Neither is loading my luggage in the hold, tagging my own luggage, moving the jetty, driving the tug etc.
#97
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,581
There are a fair number of airports where there is no need to remove things, but just put the bag onto the conveyor. Only where there are odd loose items that need to go through are trays used at all - I guess that AMS has the decent scanners that can scan without removal given that it works in that manner
#98
Join Date: Aug 2014
Programs: BA GGL, CR
Posts: 193
May I suggest a competition of how many trays you can stack? I did 7 this morning (admittedly 4 were for a lovely family where I offered to help as their hands we full).
#99
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life Accor Platinum
Posts: 4,552
I am not employed by Heathrow Airport - I do not have a job there ( or any airport )
If the airport cannot afford to employ enough staff to handle the running of its security checkpoints, perhaps it could invest in equipment that means that people do not need to take laptops , liquids etc out of the bags and can simply screen the bags as is - then there would be no need to worry about the trays since there would be a lot less trays used
If the airport cannot afford to employ enough staff to handle the running of its security checkpoints, perhaps it could invest in equipment that means that people do not need to take laptops , liquids etc out of the bags and can simply screen the bags as is - then there would be no need to worry about the trays since there would be a lot less trays used
#100
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Either that, or based on the behaviour of a lot of people at airports, ther is something in the walk-through metal detector that disable brain cells.
#101
Join Date: May 2012
Location: Ipswich
Posts: 7,543
Is the liquids thing a worldwide rule? I have been through several airports where I didn't have to take them out of my bag.
And as for the trays I don't really care if it is/should be someone else's job. I don't want to spend longer in security than I have to. I'd love to say that my propensity to clear other people's trays is some kind of altruistic act, but it's entirely driven by self-interest. Anytime I see something that easy to do and helps me out (without disadvantaging others) then I'm all over it.
I think being lazy is one of my better attributes. It keeps me constantly looking for better/quicker/easier ways of doing things. I recommend it.
And as for the trays I don't really care if it is/should be someone else's job. I don't want to spend longer in security than I have to. I'd love to say that my propensity to clear other people's trays is some kind of altruistic act, but it's entirely driven by self-interest. Anytime I see something that easy to do and helps me out (without disadvantaging others) then I'm all over it.
I think being lazy is one of my better attributes. It keeps me constantly looking for better/quicker/easier ways of doing things. I recommend it.
#102
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life Accor Platinum
Posts: 4,552
Anywhere going from or to the UK will definitely have it, and I haven't been to an international airport that doesn't require it. It is definitely a EU wide regulation, so while it is in place liquids will remain having to be put in a 1litre bag and separated at Heathrow and HAL aren't allowed to change this. I tend to keep mine in my coat to minimise the need to open the rollaboard.
I remember the unnecessary stick the HAL security staff were getting after the brief period of time that they didn't require laptops/tablets out when DOT required their removal at security. Some of it was unnecessarily rude and threatening. So much so I offered myself as a witness so that one guy would be prevented from travelling. Strangely he wasn't, management wouldn't stand up for the worker in the face of a violent threat. This was in the era where security staff were frequently called goons on here.
I remember the unnecessary stick the HAL security staff were getting after the brief period of time that they didn't require laptops/tablets out when DOT required their removal at security. Some of it was unnecessarily rude and threatening. So much so I offered myself as a witness so that one guy would be prevented from travelling. Strangely he wasn't, management wouldn't stand up for the worker in the face of a violent threat. This was in the era where security staff were frequently called goons on here.
#103
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,581
Heathrow's equipment CAN see through to laptops already. You must have forgotten the fact that in spite of installing machines that can, after a few months DOT told them that laptops had to be out anyway. The liquids rule is a worldwide requirement. That is hardly HAL's fault.
Limits on liquids is a general requirement ( but not worldwide - ever taken domestic flights in Australia? ) but having to remove from bags is not a requirement
There are plenty of airports that do not require that laptops be removed amd do not require the bags of liquids to be removed
It is Heathrow Airport's role to manage its security checkpoint, not its paying customers
#104
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Having to take liquids or tablets or even laptops out of your main cabin bag and having them screened separately is subject to much wider variations. My impression is that if you leave everything in, it makes for a "busier" picture so that the screener has to work harder to make sense of what they see. Things are more likely to be missed which ought to be looked at in greater detail by manual inspection, and bags are more likely to be pulled for time-consuming manual inspection because the machine picture leaves too many question marks. In contrast, if you take some of the "difficult" stuff out, then it's easier to clear the bag and its contents just from the machine picture - so everything works faster, consumes fewer resources, and causes fewer delays. Like most things in life, this is not binary: it's not a case of "either the machine can see through a laptop or it can't see through a laptop".
For the same reason, some of us have found that if there are other bags inside the main cabin bag which are likely to cause confusion or questions, it makes life simpler to pull them out of the main bag as well even though there isn't a specific requirement to do so. For example, a bag with two electric toothbrushes plus lots of coiled cables and adapters usually makes it through without manual inspection when it's pulled out. But sometimes when I don't, the bag goes to manual screening, often triggering a good-natured exchange about the "busyness" of my bag. (As always, if you're nice to the screeners instead of patently treating them as idiotic minions/scum/goons, you often get a surprisingly pleasant interaction with them.)
This all seems like common sense to me, but it does appear to pass other people by - particularly those who think it's mortally offensive to suggest that they should be security-screened at all, and who consider that a manual inspection of their bags amounts to grounds for starting thermonuclear war.
#105
Join Date: Oct 2005
Location: HKG
Programs: BA GGL & CCR
Posts: 600
I see a lot of people in the First Wing stacking their own trays and a lot of people who just walk away.
Actually although it's nice that travellers do their own tray stacking, I do think it's a role that should be taken by Heathrow Airport staff, for all security lanes, priority or not. It's a part of the service, just like having plates cleared away in GF.
Actually although it's nice that travellers do their own tray stacking, I do think it's a role that should be taken by Heathrow Airport staff, for all security lanes, priority or not. It's a part of the service, just like having plates cleared away in GF.
and your typical person has the same logic of stack your tray so McDonalds doesn’t have to hire an employee to do so or return your trolley when Tesco were kind enough to provide it and sell twice you twice as much.
It continues to baffle me that British people fail to recognize that it’s yet another terrible service they pay through the nose for.