Weird Pricing
#21
Join Date: Mar 2014
Programs: BAEC Gold, IHG Spire Elite
Posts: 289
Huh. I just booked LHR-DUS in August and saw these weird prices.
I booked anyway. Out ET and back in CE, because that was cheaper (£190). Now same flights are £110 in ET both ways....
If this was genuinely a IT mistake, would BA rebook on the cheaper fares?
It doesnt matter a huge deal to me due to it being work travel, but I hate wasting money.
I booked anyway. Out ET and back in CE, because that was cheaper (£190). Now same flights are £110 in ET both ways....
If this was genuinely a IT mistake, would BA rebook on the cheaper fares?
It doesnt matter a huge deal to me due to it being work travel, but I hate wasting money.
#22
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
Are you within the 24 hour cooling off period? If not you could try the manifest error argument....
#24
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
#25
Suspended
Join Date: Jan 2005
Location: London
Programs: plenty - ggl, ccr, etc, etc.
Posts: 1,704
perhaps just time to close BA down for a week put totally new IT in and start from fresh? Clearly the huge off shoring and outsourcing of IT is going really well since everything is working so brilliantly. Lets hope the current set up is nt jerry rigged into one socket like last year’s melt down (supposedly).
#26
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
Without re-hashing other threads/discussions we have seen many examples of airlines over the years cancelling tickets due to a "manifest" error where the price/booking class was too low. Have we ever seen an airline concede an IT glitch caused a price to be irrationally high. How would a customer argue this, if they have any legal basis to do so?
Genuinely don't know the answer to any of the above, but interested if anyone has anything to add here. It might help the poster on their case they will talk about on Monday as well.
#27
Join Date: Mar 2014
Programs: BAEC Gold, IHG Spire Elite
Posts: 289
perhaps just time to close BA down for a week put totally new IT in and start from fresh? Clearly the huge off shoring and outsourcing of IT is going really well since everything is working so brilliantly. Lets hope the current set up is nt jerry rigged into one socket like last year’s melt down (supposedly).
Not to mention that the airline industry is literally famous for having hard to integrate legacy systems.
#28
Join Date: Jan 2015
Location: london
Programs: BA Silver
Posts: 266
Whats happening in AMS on the 17th/18th July???
as per this thread I suspect there’s a pricing anomaly somewhere.. I’m sure someone will merge threads and amend title for all to see.
as per this thread I suspect there’s a pricing anomaly somewhere.. I’m sure someone will merge threads and amend title for all to see.
#29
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
This raises a very (to me at least) interesting question.
Without re-hashing other threads/discussions we have seen many examples of airlines over the years cancelling tickets due to a "manifest" error where the price/booking class was too low. Have we ever seen an airline concede an IT glitch caused a price to be irrationally high. How would a customer argue this, if they have any legal basis to do so?
Without re-hashing other threads/discussions we have seen many examples of airlines over the years cancelling tickets due to a "manifest" error where the price/booking class was too low. Have we ever seen an airline concede an IT glitch caused a price to be irrationally high. How would a customer argue this, if they have any legal basis to do so?
#30
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
The basis would be paying one particular fare on day1 and then the fare falls significantly a few days later due to something that can only be explained as a computer error. A customer would be able to present a variety of examples of this happening and would then use the Consumer Rights Act on the basis of balanced and fair contracts. Clearly if they were affected personally by TLV/DXB then they would be in a better space. The probable complication is that while seemingly these fares were unnecessarily high in isolation, I suspect in context they will be in the usual BA range, albeit at the top end. Unless it was something like a family group and the fare difference was over £100 each, I'm not sure it would be worth the candle. The obvious difference here is that whereas the passenger is free to buy or not buy a ticket, and presumably wouldn't buy something at a manifestly incorrect price, the nature of selling tickets, particularly via agents, means that airlines do end up selling things against their will and better judgement.