Our lines are currently busy ... goodbye

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Old Jun 28, 18, 7:10 am
  #16  
 
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Originally Posted by JamesKidd View Post
Last week one of the IVR option was directing to a plumbing company and today it's just disconnecting with no other IVR option !

Maybe they got an IVR software upgrade and having issues with that
Or maybe they didnít invest in a new system for donkeys years and itís now falling apart?
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Old Jun 28, 18, 8:05 am
  #17  
 
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Have you found out which charge higher taxes?
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Old Jun 28, 18, 8:20 am
  #18  
 
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I called the silver line half an hour ago and got through instantly (on the "anything else" option).
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Old Jun 28, 18, 9:49 am
  #19  
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definitely feels like there's something going wrong with the phone system.

i've tried 14 times today ... on the two occasions that they didn't hang up on me, i got to speak to a person straight away !

both times the person was very good.
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Old Jun 28, 18, 11:33 am
  #20  
 
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Just about to deliver two elderly Australian friends to T5 for their flight home this evening. They have been declining my offers to check them in on-online and now can’t even find their booking ref and e-ticket. Let’s hope we don’t encounter any problems checking them in.

(Do say hello if you spot a frazzled WickedStepMother pushing a wheelchair T5 airside during the next hour or so!)
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Old Jun 28, 18, 6:34 pm
  #21  
 
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Originally Posted by Mike P View Post
A website that actually recognised all origin and destination airport codes would be a start!
Six times so in my case. I live in an area where the town council keeps changing the name of my local airport, and said local airport is insignificant enough that the name change never populates correctly to the airlines and in a timely fashion. Which any flyer in the area knows well, and the airport authority also knows well, and the general workaround and airport marketing campaign involves 'Fly VPS'. Which works well for pretty much any airline web site except for BA, where you can't just enter VPS as your home airport and actually have to remember they're using a names file that identifies the airport as 'Valparaiso, Florida', which I think was used as an official name for only a brief period in 1957.
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Old Jun 28, 18, 6:41 pm
  #22  
 
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This thread title makes me think of 'You are the weakest link....Goodbye'.

Maybe be that's what BA are trying to tell you.
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Old Jun 29, 18, 2:17 am
  #23  
 
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I noticed this recently too -

Also, notice an ever increasing proportion of my itineraries require calling up at some point due to the website not working as needed.

Not ideal trends!
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Old Jun 29, 18, 2:44 am
  #24  
 
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Originally Posted by WickedStepMother View Post
Just about to deliver two elderly Australian friends to T5 for their flight home this evening. They have been declining my offers to check them in on-online and now canít even find their booking ref and e-ticket. Letís hope we donít encounter any problems checking them in.

(Do say hello if you spot a frazzled WickedStepMother pushing a wheelchair T5 airside during the next hour or so!)
@WickedStepMother - did everything turn out ok?
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Old Jun 29, 18, 2:57 am
  #25  
 
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Originally Posted by South London Bon Viveur View Post
I suppose what the OP experienced is better than holding for hours, but it's pretty poor nonetheless. I imagine their lines are busy all the time.
Maybe they were watching the football.
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Old Jun 29, 18, 12:22 pm
  #26  
 
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Originally Posted by Woodbinerich View Post
@WickedStepMother - did everything turn out ok?
Totally OT for this thread now, but since you asked....

I assume they got away OK thank you. After getting them checked in Mr WSM and I left them at the Assistance waiting area opposite H, with an estimated wait of 20+ minutes for someone to come along and take them through.

I feel so very sorry for whoever eventually went through security behind them. They turned out to have hand luggage full of various liquids and potions, plus an asthma inhaler in every pocket, stubbornly refusing the plastic bags I suggested they start decanting stuff into while they waited. ĒWe didnít have to do that when we left Sydney.Ē

If they didnít get stopped for trying to smuggle through a large bottle of chilled water I bought them for the wait, I suspect they drank it all (ďThrow it away before security?!? We hate wasting water!Ē) and then had to make several toilet stops each on the way to the lounge/gate.

BA and airport staff gave us a rather disappointing run-around when we arrived at T5 to be honest. We were first sent to the Assistance check-in desk at A, where I transferred the frail friend into an airport wheelchair while we queued. Then, when it was discovered that the pair were travelling in CW, we were sent to check in at H. So I had to push the frail friend in an airport wheelchair plus our now empty borrowed wheelchair the whole length of departures while his wife pushed the luggage trolley. (Mr WSM had been parking the car and was by this time waiting at H. He didnít know where we were because he doesnít ever know his mobile is ringing unless I pick it up and throw it at him.)

En route to H a passing BA member of staff said that they might even do the checking in at the Business Class Assistance desk. ďI canít check you in! I am nothing to do with BA!Ē was the response we got there. So over to H to join a long queue. When I asked if there was any way to avoid having to queue, we were directed to a dedicated assistance check-in desk at G16. That would have been good had it actually been manned. We were finally taken to the First Wing check-in desks but that experience was lost on my friends who were by now getting quite fed up.

They encountered none of the disappearing bookings problems I had feared earlier in the day. Checking in was only slightly delayed because only one of the pair had a visa for getting back into Australia - she is a citizen and he isnít, but she forgot to offer her Australian passport instead of the British one.

After a long day Mr WSM and I were glad to head back to the Hilton T5 (after a small detour to get a bottle of wine and nibbles from M&S) then spent the rest of the evening sitting outside sipping wine and plane spotting.
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Old Jun 29, 18, 2:22 pm
  #27  
 
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It’s not a new thing! See this thread...We are busy, goodbye
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Old Jun 29, 18, 4:46 pm
  #28  
 
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Originally Posted by WickedStepMother View Post


Totally OT for this thread now, but since you asked....

I assume they got away OK thank you. After getting them checked in Mr WSM and I left them at the Assistance waiting area opposite H, with an estimated wait of 20+ minutes for someone to come along and take them through.

I feel so very sorry for whoever eventually went through security behind them. They turned out to have hand luggage full of various liquids and potions, plus an asthma inhaler in every pocket, stubbornly refusing the plastic bags I suggested they start decanting stuff into while they waited. ĒWe didnít have to do that when we left Sydney.Ē

If they didnít get stopped for trying to smuggle through a large bottle of chilled water I bought them for the wait, I suspect they drank it all (ďThrow it away before security?!? We hate wasting water!Ē) and then had to make several toilet stops each on the way to the lounge/gate.

BA and airport staff gave us a rather disappointing run-around when we arrived at T5 to be honest. We were first sent to the Assistance check-in desk at A, where I transferred the frail friend into an airport wheelchair while we queued. Then, when it was discovered that the pair were travelling in CW, we were sent to check in at H. So I had to push the frail friend in an airport wheelchair plus our now empty borrowed wheelchair the whole length of departures while his wife pushed the luggage trolley. (Mr WSM had been parking the car and was by this time waiting at H. He didnít know where we were because he doesnít ever know his mobile is ringing unless I pick it up and throw it at him.)

En route to H a passing BA member of staff said that they might even do the checking in at the Business Class Assistance desk. ďI canít check you in! I am nothing to do with BA!Ē was the response we got there. So over to H to join a long queue. When I asked if there was any way to avoid having to queue, we were directed to a dedicated assistance check-in desk at G16. That would have been good had it actually been manned. We were finally taken to the First Wing check-in desks but that experience was lost on my friends who were by now getting quite fed up.

They encountered none of the disappearing bookings problems I had feared earlier in the day. Checking in was only slightly delayed because only one of the pair had a visa for getting back into Australia - she is a citizen and he isnít, but she forgot to offer her Australian passport instead of the British one.

After a long day Mr WSM and I were glad to head back to the Hilton T5 (after a small detour to get a bottle of wine and nibbles from M&S) then spent the rest of the evening sitting outside sipping wine and plane spotting.
Sounds like you earned a glass!
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