Bumped from my seat
Jun 27, 2018, 2:34 am
#16
Join Date: May 2013
Posts: 6,349
It’s the fact that I am 6ft7 and I know it’s a gamble getting row 1, but I had it and was looking forward to a plesent flight home. Now it’s going to be miserable.
further, I was in row 2 so the whole thing has made it worse, if they had bumped me back to row 2, fair dos.
And lastly, the fact BA don’t even have the courtesy to tell you or answer my calls when I try and find out, really bad customer service.
further, I was in row 2 so the whole thing has made it worse, if they had bumped me back to row 2, fair dos.
And lastly, the fact BA don’t even have the courtesy to tell you or answer my calls when I try and find out, really bad customer service.
Have a look when you board and see who is sat there.
I am sure you will get the full gamut of excuses including the seat was broken but repaired in time for a BA staffer to be say there, or multiple changes or aircraft, or just some "operational need" (translate as someone more important than you). And occasionally there will be a genuine one too such as someone with a disability.
In reality just let it go, you will wind yourself up trying to get to the bottom of it as BA is unlikely to give you a straight or honest answer.
Jun 27, 2018, 2:37 am
#17
Join Date: Aug 2015
Location: London, UK
Programs: BA GGL
Posts: 1,577
Myself and my ex had a similar situation a couple of years ago. Reserved the front row of Y for the LHR-JFK leg on an ex-AMS. Were unable to check in online, and when I called, they told me to sort it at AMS. Check in at AMS told me to sort it at LHR. Check in at LHR told me to sort it in the lounge. The lounge told me to sort it at the gate. The gate told me that boarding had already begun, and that people had paid to select those seats now, and might already be in them. Our new seats were in the middle of Y, surrounded by a large, loud family. I got up and spoke to the CSM during boarding, and explained the situation to her, who didn't seem at all surprise that everyone else had made it someone else's problem, and now it was hers. She told us to sit tight until boarding was done, and that she'd see what she could do.
Just after boarding complete, another CC came over, picked us up, and moved us to two seats in W. The CSM had bumped a W pax up to J to make room for us. We were very grateful - just a shame it had taken a day of chasing BA for it to get sorted, eventually.
Just after boarding complete, another CC came over, picked us up, and moved us to two seats in W. The CSM had bumped a W pax up to J to make room for us. We were very grateful - just a shame it had taken a day of chasing BA for it to get sorted, eventually.
Jun 27, 2018, 2:40 am
#19
Join Date: Feb 2016
Location: LHR
Programs: BAEC Gold, SkyTeam Elite Plus, Sixt Gold
Posts: 418
I agree these things can happen for operational reasons or because a VIP shows up last minute, which is totally fine. The problem I usually have with BA is the way the manage communications and the illogical way they rebook you. They could show a little more effort IMO.
Jun 27, 2018, 2:46 am
#20
Join Date: May 2013
Posts: 6,349
Were unable to check in online, and when I called, they told me to sort it at AMS. Check in at AMS told me to sort it at LHR. Check in at LHR told me to sort it in the lounge. The lounge told me to sort it at the gate. The gate told me that boarding had already begun, and that people had paid to select those seats now, and might already be in them. Our new seats were in the middle of Y, surrounded by a large, loud family. I got up and spoke to the CSM during boarding, and explained the situation to her, who didn't seem at all surprise that everyone else had made it someone else's problem, and now it was hers.
Just like the issue of hand baggage, why challenge people with excessive baggage when it can be left for the CC to sort out?
Jun 27, 2018, 2:49 am
#21
Join Date: Jun 2014
Posts: 756
Trigger warning: another faecal post.
I once witnessed a man place a plastic turd on his reassigned seat, because he'd been bumped from his preferred choice. I assume he flew a lot, and carried around this prop for such purposes.
He fake-jumped into the aisle, whilst pointing at it, and told CC that he couldn't possibly sit in his reassigned seat (because turd).
The colour drained from CC's face until CSM turned up to see what was going on. CSM appeared to recognize, with an anguished smile, the plastic-turder. My how we laughed as he was deplaned.*
*That's my fantasy ending. Of course he wasn't deplaned
I once witnessed a man place a plastic turd on his reassigned seat, because he'd been bumped from his preferred choice. I assume he flew a lot, and carried around this prop for such purposes.
He fake-jumped into the aisle, whilst pointing at it, and told CC that he couldn't possibly sit in his reassigned seat (because turd).
The colour drained from CC's face until CSM turned up to see what was going on. CSM appeared to recognize, with an anguished smile, the plastic-turder. My how we laughed as he was deplaned.*
*That's my fantasy ending. Of course he wasn't deplaned
Jun 27, 2018, 2:52 am
#22
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
As a fellow member of the 6ft7 club, (well, i'm 1/2 an inch behind you) my commiserations.
But you've backed up my hypothesis that Y with Emergency Exit is infinitely preferable & less risky to Club Europe in almost every scenario. Of course BA won't care as you're getting what you paid for, and extra leg room up front is not something you pay for anymore.
You've every right to be annoyed, but I don't see how it can be resolved, so no point getting angry.
Jun 27, 2018, 3:12 am
#23
Join Date: Nov 2012
Location: Manchester but from Yorkshire better known as Gods country
Programs: BA Gold, , Sandals plat
Posts: 839
As a fellow member of the 6ft7 club, (well, i'm 1/2 an inch behind you) my commiserations.
But you've backed up my hypothesis that Y with Emergency Exit is infinitely preferable & less risky to Club Europe in almost every scenario. Of course BA won't care as you're getting what you paid for, and extra leg room up front is not something you pay for anymore.
You've every right to be annoyed, but I don't see how it can be resolved, so no point getting angry.
But you've backed up my hypothesis that Y with Emergency Exit is infinitely preferable & less risky to Club Europe in almost every scenario. Of course BA won't care as you're getting what you paid for, and extra leg room up front is not something you pay for anymore.
You've every right to be annoyed, but I don't see how it can be resolved, so no point getting angry.
Jun 27, 2018, 3:19 am
#24
Join Date: Nov 2016
Location: Gateshead
Programs: BA Gold, ELAL Top Platinum
Posts: 851
It happened on my flight on Monday LGW-AGP. I overheard a couple at chec-in complaining thatt on their app they had 1D and 1F as seats and now they have 3A and 3C. This probably happens more often with LGW flights due to there only being two seats in row 1 on the G-GATx planes.
Jun 27, 2018, 3:22 am
#25
Join Date: Jun 2014
Posts: 323
I don't want really want to criticise the OP but it clearly states that seats may be changed for opperational reasons. The perception that it is 'my seat' is wrong, even if you've paid for it. It's irritating but it doesn't happen all that often and is something that certainly isn't the end of the world. Also, I'm not 6' 7" but I've found that I can stretch my legs better when not say in a bulkhead seat as you can actually stretch your feet under the seat in front. That just my preference though
Jun 27, 2018, 3:45 am
#26
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
Yeh, I often hear that, but the issue when you're above a certain height is that your legs don't actually fold to be able to stretch under the seat the seat in front. If i'm in a normal BA Y seat, my knees are jammed into the seat table with my feet not touching the floor. Bulkhead is therefore almost always better. I'm used to it, and much longer flights though, but Emergency Exit then Bulkhead are almost always better than any other seat for people once they reach a certain height.
Jun 27, 2018, 5:02 am
#29
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,014
Jun 27, 2018, 5:05 am
#30
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,527
Got to airport check in woman was really rude, she said it’s not her problem I have to call BA.
got to lounge called silver line got someone in India, explained the whole scenario, he nearly understood and asked what assistance I need? Then just told me the flight is slightly delayed, and to ask someone in the airport about my seats !!!!
its shocking customer service.
got to lounge called silver line got someone in India, explained the whole scenario, he nearly understood and asked what assistance I need? Then just told me the flight is slightly delayed, and to ask someone in the airport about my seats !!!!
its shocking customer service.
