Anyone else having problems booking reward flights?
Jun 25, 2018, 10:36 pm
#1
Original Poster
Join Date: Sep 2010
Location: Usually LAX or SFO but sometimes MIA in the winter or LCY or PVK in the summer and every now and then SIN or SGN
Programs: in ASM, APL & C++ but never Java
Posts: 159
Anyone else having problems booking reward flights?
Found availability in Flight Explorer IAH to LHR August 2018 (appears genuine via ExpertFlyer). Select "Choose and Continue", get to "We're checking availability and won't be long". After a minute or so get an error "There was a problem with your request, please try again later".
This has being going on for me since Sunday, anyone else experiencing this?
This has being going on for me since Sunday, anyone else experiencing this?
Jun 25, 2018, 11:01 pm
#2
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
Found availability in Flight Explorer IAH to LHR August 2018 (appears genuine via ExpertFlyer). Select "Choose and Continue", get to "We're checking availability and won't be long". After a minute or so get an error "There was a problem with your request, please try again later".
This has being going on for me since Sunday, anyone else experiencing this?
This has being going on for me since Sunday, anyone else experiencing this?
Jun 25, 2018, 11:30 pm
#3
Join Date: Sep 2007
Location: London
Programs: BA Gold
Posts: 158
I’ve not been able to search for Avios seats for the last few days. I called BA about it last night. The odd thing is that it works if I select a Companion Voucher, but that’s not much use for finding seats for just me. Not sure if this is coincidence or not, but the issue only started after I received my 2nd companion voucher. I have been searching for flights to the US. I’ve not actually tried any non-US destinations.
BA said their helpdsk was closed last night so I’ll call back later today.
BA said their helpdsk was closed last night so I’ll call back later today.
Jun 26, 2018, 12:11 am
#4
Original Poster
Join Date: Sep 2010
Location: Usually LAX or SFO but sometimes MIA in the winter or LCY or PVK in the summer and every now and then SIN or SGN
Programs: in ASM, APL & C++ but never Java
Posts: 159
Tried London to Paris for a random date in August and it works. Then tried IAH LHR with a companion voucher (as Airlineanorak suggested) and success (but I'm not looking for a companion).
Finally, in the unlikely event anyone from BA is reading this, the reward calculator isn't working either:
"We’re sorry but the Reward Flight Calculator is not available in your region"
Wonderful ...
Finally, in the unlikely event anyone from BA is reading this, the reward calculator isn't working either:
"We’re sorry but the Reward Flight Calculator is not available in your region"
Wonderful ...
Last edited by lotus918; Jun 26, 2018 at 12:17 am
Jun 26, 2018, 12:22 am
#5
Join Date: Sep 2010
Location: Orange County, CA
Programs: AMEX Plat, Hyatt Explorist, JetBlue Mosaic, Wyndham Diamond, National Executive Elite
Posts: 169
Glad to see its not just me. I've been trying to book LAX-HNL all evening without success. I guess I just need to call. Ugh!
Jun 26, 2018, 12:28 am
#6
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
I’ve not been able to search for Avios seats for the last few days. I called BA about it last night. The odd thing is that it works if I select a Companion Voucher, but that’s not much use for finding seats for just me. Not sure if this is coincidence or not, but the issue only started after I received my 2nd companion voucher. I have been searching for flights to the US. I’ve not actually tried any non-US destinations.
BA said their helpdsk was closed last night so I’ll call back later today.
BA said their helpdsk was closed last night so I’ll call back later today.
Jun 26, 2018, 12:57 am
#7
Join Date: Jun 2009
Location: London N8
Programs: BA (LTG), Miles&More (whatever the lowest level is), Oyster card (zones 1-2)
Posts: 891
I've had this too - although only on some routes. So for example I can get through to the 'choose flights' page if I select LHR from BOS, JFK, IAD etc but not if I try AUS and MSY. Not sure if there is a problem with those two.
BA Redemptionfinder says plenty of availability
BA Redemptionfinder says plenty of availability
Jun 26, 2018, 9:19 am
#9
Join Date: Sep 2010
Location: Orange County, CA
Programs: AMEX Plat, Hyatt Explorist, JetBlue Mosaic, Wyndham Diamond, National Executive Elite
Posts: 169
I was successful calling the Singapore number last night. They were very helpful although the system crashed on them 3 times making it a 35 minute call. The more I think about it, maybe it's better to keep it phone only with the pending flood of Avios from the Iberia deal. At least until December 1st.
Jun 27, 2018, 2:22 pm
#15
Join Date: Oct 2011
Location: London
Programs: BA EC Gold
Posts: 214
Have also had the same issue (error message when searching for reward flights). Been like this for a week or so for me, regardless of the browser or device that I search from. Anecdotally seems to be BAEC account specific - others I know can search and find availability without problem. Inconvenient and irritating.