'Downgrade' from CW to CE to Amman
Jun 20, 2018, 6:52 am
#16
Join Date: Feb 2016
Posts: 943
Is there potential precedence for the comparative rates of compensation BA have offered to passengers moved to the QR A330 flights. I would imagine that a move from a CW to CE seat would have a higher loss of enjoyment/expectation (if that's the right term) than going from BA F to QR J. It could be argued in this case you are getting the longhaul equivalent of WTP and should be compensated accordingly.
Jun 20, 2018, 6:59 am
#18
Join Date: Oct 2014
Posts: 115
If I do a Tesco online shop and they're out of Tesco Finest Prosciutto and give me Bernard Matthews turkey ham instead, Tesco automatically refunds the difference.
If I order in a restaurant and the waiter comes back to the table and says 'sorry, we're out of steak' and I order a burger instead, I would expect to pay for the burger and not the steak.
If I send a mate to the shop with £20 for a bottle of wine and he comes back with a bottle of Blue Nun as that's all they had, I'd expect change.
Jun 20, 2018, 7:19 am
#19
Join Date: Jun 2004
Posts: 1,556
This used to happen regularly on LHR-TLV when they used 767. Standard compensation CW to CE was IIRC 150 pounds or so, but they was few years ago so may be higher now.
Pax booked in WTP received an 'upgrade' to CE and no compensation.
Flight length is comparable
Pax booked in WTP received an 'upgrade' to CE and no compensation.
Flight length is comparable
Jun 20, 2018, 7:21 am
#20
Original Poster
Join Date: Jan 2014
Location: LCY
Programs: Mucci des Ancients Matelots
Posts: 769
thanks, do you know if this is proactively offered (yeah I know!!)? Would it be worth approaching the customer service desk in the lounge or contacting customer services after the flight?
Jun 20, 2018, 7:31 am
#21
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
If this had been a cash purchase I suspect it would have been much clearer - it's an advertised CW service, and BA's own website promises certain things (like flat beds and personal IFE). This would have been a good case to use the Consumer Rights Act to claim that BA had not delivered on contract, and that there was a value attributed to that which should be refunded.
The same should, in theory, apply to a redemption - but BA might try and claim that they merely quote a given number of miles to travel that distance, which hasn't changed, and therefore they've delivered on that under contract law. They'll almost certainly roll out 'loss of enjoyment' and the Montreal Convention as a defence.
The same should, in theory, apply to a redemption - but BA might try and claim that they merely quote a given number of miles to travel that distance, which hasn't changed, and therefore they've delivered on that under contract law. They'll almost certainly roll out 'loss of enjoyment' and the Montreal Convention as a defence.
Jun 20, 2018, 7:49 am
#22
Join Date: Jun 2004
Posts: 1,556
It was always proactively offered, with the option being given to move to a later flight with CW.
Jun 20, 2018, 7:52 am
#23
Join Date: Apr 2016
Programs: BA Gold
Posts: 157
Once my KLM flight was delayed due to a disruptive passenger, but not enough to trigger EU261. They sent me an SMS the same day with a £75 voucher code. It can happen!
Jun 20, 2018, 8:02 am
#24
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,129
It should be noted that AMM has been operated by a shorthaul A320 almost every day in June. 2/4 aircraft are out of action, 1 of which was unplanned, but in my book this is hardly operational reasons and has been known to BA for a while now, as the schedules changed to reflect A320 operation for a couple weeks. A321 showing from 22 June onwards, but it might be a shorthaul like EUXL operated yesterday, can't check that right now. Certainly ba.com still showed Club World for a flight scheduled to be operated by a 320.
Jun 20, 2018, 8:15 am
#25
Join Date: Jan 2017
Location: Paris, Geneva
Programs: Some...
Posts: 323
We're not talking about a level of quality, we're talking about a different product.
If I do a Tesco online shop and they're out of Tesco Finest Prosciutto and give me Bernard Matthews turkey ham instead, Tesco automatically refunds the difference.
If I order in a restaurant and the waiter comes back to the table and says 'sorry, we're out of steak' and I order a burger instead, I would expect to pay for the burger and not the steak.
If I send a mate to the shop with £20 for a bottle of wine and he comes back with a bottle of Blue Nun as that's all they had, I'd expect change.
If I do a Tesco online shop and they're out of Tesco Finest Prosciutto and give me Bernard Matthews turkey ham instead, Tesco automatically refunds the difference.
If I order in a restaurant and the waiter comes back to the table and says 'sorry, we're out of steak' and I order a burger instead, I would expect to pay for the burger and not the steak.
If I send a mate to the shop with £20 for a bottle of wine and he comes back with a bottle of Blue Nun as that's all they had, I'd expect change.
I might be too cynical but I can understand that, in such a case, BA doesn't proactively offer a compensation, letting people who really bother about that asking for a compensation. However, I expect BA to properly offer a compensation when a bothered customer complains.
Jun 20, 2018, 8:22 am
#26
Join Date: Jan 2017
Location: Paris, Geneva
Programs: Some...
Posts: 323
Maybe because it was a delay, not an aircraft swap. Even in CE, OP will (hopefully) arrive on time in AMM.
Jun 20, 2018, 8:26 am
#27
Join Date: Nov 2008
Location: Cambridge, UK
Programs: Mucci, BA GGL/CCR
Posts: 761
The plane scheduled is an A320, G-EUYM and the flight is sold out it seems. If I were the OP and I had to fly on the 21st, I'd approach BA proactively before the flight to see what sort of compensation they would offer.
Jun 20, 2018, 8:32 am
#28
Join Date: Apr 2011
Programs: Accor Classic, BA Silver, Hertz Five Star, Hilton Gold, IHG Silver, Marriott Gold
Posts: 108
You could try asking whether BA will transfer you to the Royal Jordanian flight. I agree with you that Club Europe is not a comparable product to Club World, though BA will probably argue they're both "business class".
Jun 20, 2018, 8:42 am
#29
Join Date: Apr 2009
Location: UK
Programs: MUCCI du gingembre cinquant, CAMRA
Posts: 1,275
In my view this is why this situation is different to the 2013 thread referred to by charlieboy77 above. In 2013 CE had reasonable legroom - similar to WTP, what happens now to a CW passenger being transferred to CE is that they get moved into what effectively is an ET seat. If it were me, I would ask for a refund for the difference between CW and WT on the original flight, as a GCH I would go for the exit row and hope for an empty seat next to me. So all that is left is the food you would have to pay for, you could really live it up with a takeaway and decent bottle of wine from LHR.