17 June BA 2062 [MRU-LGW] Mauritius cancelled
 

Waiting to get hotel for night after Ba2062 has been cancelled this evening. Anyone know what is going on?

Please do ask BA why the flight was cancelled, it's important to note what you are told for EC261 purposes. My guess is that it is a shortage of aircraft but it would be good if you could specifically ask, so that others can be helped.

LGW isn't having a good day today, given the LAS flight has also been cancelled, and something like MRU is going to (e.g.) get crew out of place for 24 hours. The dispatch information hasn't been updated yet, but for the moment it says the following.

The outbound BA2063 arrived early so presume the aircraft went tech in Mauritius.

The OP is at MRU. @:-)

It is the MRU to LGW that has been delayed overnight.

Edit: Oxon Flyer beat me to it

We've been told it was a tech issue. So assume that a claim is valid? Very badly organised on the ground, we knew the flight was cancelled at 2030 but we have just got to the hotel (Shandrani) which is 3km away at 2240 to find they have no vouchers from BA to check us in.

Hoping the flight goes tomorrow! I have been reserved on an Air France flight to Paris then London tomorrow evening if they cant get this plane fixed by then.

what is the best way to find the revised flight timing? Will it be in the app?

Thanks for finding out. A tech issue indeed normally allows for a successful Article 7 EC261 claim.

The App should keep you informed, however the cancelled flight may linger in the cache. So the best thing to do is to go to More Flight Details and then Manage My Booking at the end. This kind-of takes you on to the PC version of the data and it's more likely to be up to date. You may also be able to check-in online via those deep-down screens, then email the boarding pass to yourself and use the usual front screen of the App to get the App boarding pass.

I'm guessing they are waiting for a spare part to come in from somewhere. And unless BA run a rescue flight, it won't be coming from LGW since the next service isn't due to arrive until Tuesday lunchtime. In any event, tthis is always fraught with risk, all sorts of things can go wrong on the logistics side. So it's good to have the AF backup booking.

MMB shows the AF backup flight and a seat on the Tues pm BA flight. Sadly the exit seat in Y that i had originally booked for tonight is no longer available on the Tues pm flight so it isn't going to be very comfortable.

I guess we wait and see!

The advice from C-W-S is spot on in all delay situations. I am amazed at how many people are already at an airport and don't ask. Especially at a small outstation, everyone knows why and most of them are happy to talk about it.

It makes for a much more clearcut and speedily resolved claim under EC 261/2004 if you can start with the fact that, "as advised by staff, there were no 'extraordinary circumstances'."

As to the entire hotel experience, comparing to what might be possible at or near a major airport or a well-staffed station to a small outstation is just not possible. Even moreso because the first thing many people do is to book a place for themselves and then worry later about whether and how much of a claim they file (and many don't even bother with that).

BA2063 - Mauritius to LGW delayed 2 days