17 June BA 2062 [MRU-LGW] Mauritius cancelled
#17
Join Date: May 2013
Posts: 6,349
There is already a thread on this.
17 June BA 2062 [MRU-LGW] Mauritius cancelled
You will get EC261 compensation of 600 plus duty of care things (calls, hotel, food and drink etc). Laundry and incidentals, depends on what access you have to your bags, although I think a case for laundry could indeed be made. As for parking, I don't think that is covered.
17 June BA 2062 [MRU-LGW] Mauritius cancelled
You will get EC261 compensation of 600 plus duty of care things (calls, hotel, food and drink etc). Laundry and incidentals, depends on what access you have to your bags, although I think a case for laundry could indeed be made. As for parking, I don't think that is covered.
#18
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,448
EC261 does not cover consequential loss. Nor does the Montreal Convention. You will need to meet any additional costs from your own pocket - unlike the advice given above, I’d say it’s extremely unlikely travel insurance will have clauses to cover these specifically, unless you have a very, very good policy.
It’s certainly correct to say, with a mechanical defect, you’ll get 600 Euros per person delay compensation. Wait a week or so after you get back to allow the flight to be noted as eligible in BA’s system and put the claim in - you can submit it on BA’s website.
It would be worth you explaining the reason for your extended stay when you reach the car park - it’s not unknown, but equally not guaranteed, for the operator to write-off some or all of the excess charge.
It’s certainly correct to say, with a mechanical defect, you’ll get 600 Euros per person delay compensation. Wait a week or so after you get back to allow the flight to be noted as eligible in BA’s system and put the claim in - you can submit it on BA’s website.
It would be worth you explaining the reason for your extended stay when you reach the car park - it’s not unknown, but equally not guaranteed, for the operator to write-off some or all of the excess charge.
#19
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 282
Thanks for merging the thread. We are now delayed 2 days. Definitely a part going to be shipped out on Tuesdays flight... seeing on Twitter that some people had to share rooms with people they didnt know last night! Luckily we are at the fairly nice Holiday Inn.
#20
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 282
Thanks for finding out. A tech issue indeed normally allows for a successful Article 7 EC261 claim.
The App should keep you informed, however the cancelled flight may linger in the cache. So the best thing to do is to go to More Flight Details and then Manage My Booking at the end. This kind-of takes you on to the PC version of the data and it's more likely to be up to date. You may also be able to check-in online via those deep-down screens, then email the boarding pass to yourself and use the usual front screen of the App to get the App boarding pass.
I'm guessing they are waiting for a spare part to come in from somewhere. And unless BA run a rescue flight, it won't be coming from LGW since the next service isn't due to arrive until Tuesday lunchtime. In any event, tthis is always fraught with risk, all sorts of things can go wrong on the logistics side. So it's good to have the AF backup booking.
The App should keep you informed, however the cancelled flight may linger in the cache. So the best thing to do is to go to More Flight Details and then Manage My Booking at the end. This kind-of takes you on to the PC version of the data and it's more likely to be up to date. You may also be able to check-in online via those deep-down screens, then email the boarding pass to yourself and use the usual front screen of the App to get the App boarding pass.
I'm guessing they are waiting for a spare part to come in from somewhere. And unless BA run a rescue flight, it won't be coming from LGW since the next service isn't due to arrive until Tuesday lunchtime. In any event, tthis is always fraught with risk, all sorts of things can go wrong on the logistics side. So it's good to have the AF backup booking.
How does one see the manage booking screen after the original flight was due to land? My app homescreen is now showing my next one to Bermuda next month!
#21
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 63,470
Go to Bookings, it may be under Past bookings, then go to the little blue Manage My Booking link towards the bottom on the App display, that then works you through to the proto-PC version of MMB.
#22
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,470
EC261 does not cover consequential loss. Nor does the Montreal Convention. You will need to meet any additional costs from your own pocket - unlike the advice given above, Id say its extremely unlikely travel insurance will have clauses to cover these specifically, unless you have a very, very good policy.
As for @Lewis King he will note that at least some passengers with shiny cards were offered the Air France alternative. Looking at the Monday departures, they now seem all sold out (surprise!) though there are some seats on the Kenya Airways' Nairobi service.
#23
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 282
Thanks @corporate-wage-slave for the info as always. I think I might head down to the beach/pool later today but currently catching up on a bit of email. Obviously, there are worse places to be stuck! Im just glad Im not sharing a hotel with strangers like some people seem to be! Cant say Im looking forward to the insanely busy airport with now two BA flights at roughly the same time!
#24
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 282
So, finally got some confirmation of what I thought - we are waiting for a part. I dont like how they say they are doing everything possible to get us moving.... if they really were they could have got the part here on something other than a BA flight two days later!
#25
Original Poster
Join Date: Dec 2004
Location: London, UK
Programs: BAEC Gold
Posts: 184
Interesting, I don't have that letter yet in Shandrani.
I spoke with BA holidays today. Took the option to keep exit seats on the delayed flight and if it ends up not going I have seats held on the regular Tues flight. The Shadrani is great and BA are paying so I didn't go for the AF flight via Paris that goes tonight.
I wonder what this part is?!
I spoke with BA holidays today. Took the option to keep exit seats on the delayed flight and if it ends up not going I have seats held on the regular Tues flight. The Shadrani is great and BA are paying so I didn't go for the AF flight via Paris that goes tonight.
I wonder what this part is?!
#26
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,554
They've mistakenly omitted to inform you of your rights under EU laws I notice
#27
Join Date: Mar 2005
Programs: BAEC Gold, IHG Platinum
Posts: 204
From what I have heard from a friend at LGW, its two parts. Some explosive squibs and a fire bottle for one of the fire suppression systems.
As the spare parts are dangerous goods its a little harder to transport them quickly, as not all carriers accept dangerous goods and some carriers will not carry other carriers spare parts.
The next BA flight down may well be the quickest way of getting the parts down there.
As the spare parts are dangerous goods its a little harder to transport them quickly, as not all carriers accept dangerous goods and some carriers will not carry other carriers spare parts.
The next BA flight down may well be the quickest way of getting the parts down there.
#29
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 282
Interesting, I don't have that letter yet in Shandrani.
I spoke with BA holidays today. Took the option to keep exit seats on the delayed flight and if it ends up not going I have seats held on the regular Tues flight. The Shadrani is great and BA are paying so I didn't go for the AF flight via Paris that goes tonight.
I wonder what this part is?!
I spoke with BA holidays today. Took the option to keep exit seats on the delayed flight and if it ends up not going I have seats held on the regular Tues flight. The Shadrani is great and BA are paying so I didn't go for the AF flight via Paris that goes tonight.
I wonder what this part is?!