17 June BA 2062 [MRU-LGW] Mauritius cancelled
Jun 18, 2018, 11:38 am
#31
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 282
true, although the Holiday Inn has nothing around it except the airport so we’re a bit bored, having seen a lot of the island last week! Also have a new kitchen being fitted this week we have to get back for!
Jun 18, 2018, 11:40 am
#32
Join Date: Oct 2007
Posts: 4,647
Jun 18, 2018, 11:57 am
#34
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Stranded in Bermuda: non trip report for BA2232 19 July 2015
Jun 19, 2018, 9:38 am
#37
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 282
OK plane is fixed. We are at the airport awaiting boarding now. Was handed a sheet of details on compensation/refunds but it’s hust generic copy - nothing confirming we are entitled. I’m sure it’ll be fine, I’ll fight hard for it!
Airport so much calmer tonight too, just sitting in the lounge now waiting to go!
Airport so much calmer tonight too, just sitting in the lounge now waiting to go!
Jun 19, 2018, 10:06 am
#38
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,126
OK plane is fixed. We are at the airport awaiting boarding now. Was handed a sheet of details on compensation/refunds but it’s hust generic copy - nothing confirming we are entitled. I’m sure it’ll be fine, I’ll fight hard for it!
Airport so much calmer tonight too, just sitting in the lounge now waiting to go!
Airport so much calmer tonight too, just sitting in the lounge now waiting to go!
Jun 19, 2018, 10:24 am
#39
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 282
I don't think you'll have any issues at all claiming for this specific flight and given BA have themselves admitted it was a technical fault in their letter. I'd wait a week, I think the official line is 3-5 days, then submit your EU 261 claim(s). 2 extra days holiday in a paid for hotel etc and £1050 cash is good compensation, in fact I'm sure many wish it was them!
I’m going to write up a big complaint and send it over with request for compensation at the weekend.
As as nice as it was to get an extra two days here, there was nothing to do around the hotel and our kitchen installation has been pushed back, so I’m not as happy as some would be!!
Jun 19, 2018, 10:29 am
#40
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,126
As mentioned up-thread, staff on the ground saying it was to do with the fire systems. They flew two engineers out from London to fix it.
I’m going to write up a big complaint and send it over with request for compensation at the weekend.
As as nice as it was to get an extra two days here, there was nothing to do around the hotel and our kitchen installation has been pushed back, so I’m not as happy as some would be!!
Jun 19, 2018, 12:17 pm
#41
Join Date: Jun 2014
Location: Heathrow
Posts: 218
Actually not strictly a technical fault. I can’t go into details but there’s nothing inaccurate up thread. Fire bottle/squib were fired accidentally by ground crew whilst towing the aircraft off the arrival stand. Usually, we can depart without that particular bottle but there are several complex reasons here that that wasn’t possible.
Jun 20, 2018, 1:32 am
#42
Original Poster
Join Date: Dec 2004
Location: London, UK
Programs: BAEC Gold
Posts: 184
Safely back home in the UK now.
Thanks all for the thoughts and advice. Managed to get a full exit row to myself on return as the flight was quite empty and my girlfriend moved to an empty row to lie down.
Will file for the compensation in a couple of days. Letters and texts to say it is a technical fault which is what I will use but very much appreciate the additional detail @alextheengineer
Thanks all for the thoughts and advice. Managed to get a full exit row to myself on return as the flight was quite empty and my girlfriend moved to an empty row to lie down.
Will file for the compensation in a couple of days. Letters and texts to say it is a technical fault which is what I will use but very much appreciate the additional detail @alextheengineer
Jun 20, 2018, 3:10 am
#43
Join Date: Jan 2011
Location: UK
Programs: BA Exec Club Bronze, Hilton Diamond, Virgin Flying Club Red
Posts: 1,257
Actually not strictly a technical fault. I can’t go into details but there’s nothing inaccurate up thread. Fire bottle/squib were fired accidentally by ground crew whilst towing the aircraft off the arrival stand. Usually, we can depart without that particular bottle but there are several complex reasons here that that wasn’t possible.
Jun 20, 2018, 4:08 am
#44
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
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Are you looking for something more than EU261 in terms of compensation? Don't spend too much time writing up a big complaint unless it'll make you feel better - I doubt that you'll get more compensation with a bigger complaint! The most important thing is to submit your EU261 and get that banked, I'd suggest.
Jun 20, 2018, 8:27 am
#45
Join Date: Aug 2016
Programs: BAEC - Lowly blue
Posts: 282
Actually not strictly a technical fault. I can’t go into details but there’s nothing inaccurate up thread. Fire bottle/squib were fired accidentally by ground crew whilst towing the aircraft off the arrival stand. Usually, we can depart without that particular bottle but there are several complex reasons here that that wasn’t possible.
