Help Getting to Tampa today LGW-TPA BA2167 Cancelled
Jun 15, 2018, 3:51 am
#17
Join Date: Aug 2010
Location: London Stratford, E7
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Maybe the airline should have given them the full options and rights in line with the EU261 regulation and been honest with them.
Jun 15, 2018, 3:53 am
#18
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There is no obligation on BA to put the pax on any flight that the pax asks for as long as there is viable BA alternative.
Jun 15, 2018, 3:58 am
#19
Join Date: Nov 2008
Location: Cambridge, UK
Programs: Mucci, BA GGL/CCR
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There is no obligation on BA to rebook onto other carriers if there is BA service available the following day and the pax accepts that. Then the obligations in art. 8 are complied with. Period.
There is no obligation on BA to put the pax on any flight that the pax asks for as long as there is viable BA alternative.
There is no obligation on BA to put the pax on any flight that the pax asks for as long as there is viable BA alternative.
Jun 15, 2018, 4:00 am
#20
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Join Date: Jun 2008
Posts: 2,246
There is no obligation on BA to rebook onto other carriers if there is BA service available the following day and the pax accepts that. Then the obligations in art. 8 are complied with. Period.
There is no obligation on BA to put the pax on any flight that the pax asks for as long as there is viable BA alternative.
There is no obligation on BA to put the pax on any flight that the pax asks for as long as there is viable BA alternative.
Jun 15, 2018, 4:05 am
#21
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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They would have the option of a refund too, so may be worth looking at other fares / airlines.
It is generally the case that you are given one involuntary reroute option and that you can't keep changing it. But that rule is honoured in the breach, and the lack of correct information would to my mind suggest a rethink on the BA side. In that respect it's worth thinking through why - specifically - a flight in 24 hours time is not acceptable.
It is generally the case that you are given one involuntary reroute option and that you can't keep changing it. But that rule is honoured in the breach, and the lack of correct information would to my mind suggest a rethink on the BA side. In that respect it's worth thinking through why - specifically - a flight in 24 hours time is not acceptable.
Jun 15, 2018, 4:32 am
#23
Join Date: Mar 2018
Location: EDI
Programs: BAEC GGL
Posts: 181
I’ve just been speaking to a very nice couple in the Gatwick Flounge who had come in on the delayed flight from Tampa and they mentioned that the flight was cancelled. Apparently an aircraft was struck by lightning yesterday at Tampa, injuring a baggage handler and causing some hatch damage and they reckoned that the aircraft had to be taken out of service. So weather yes, but yesterday’s weather, not today.
Jun 15, 2018, 4:33 am
#24
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Join Date: May 2014
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So I'm back - ended up whizzing the passenger to Terminal 5.
The guy at Club World ticketing was excellent. First of all said "don't worry we'll get you to Tampa today"
After reading through copious amounts of notes; it seems the call centre spending longer finding reasons to say "no" and typing than fixing. He put the passenger on AA39/AA1921
Unfortunately the last leg is economy; this was accepted.
Overall, the call centre experience was very jaded, and it seems several 'not quite truths' were told. This will all iron out I am sure, and hopefully there will be a straight forward claim following EC261 regs.
Thanks all !
The guy at Club World ticketing was excellent. First of all said "don't worry we'll get you to Tampa today"
After reading through copious amounts of notes; it seems the call centre spending longer finding reasons to say "no" and typing than fixing. He put the passenger on AA39/AA1921
Unfortunately the last leg is economy; this was accepted.
Overall, the call centre experience was very jaded, and it seems several 'not quite truths' were told. This will all iron out I am sure, and hopefully there will be a straight forward claim following EC261 regs.
Thanks all !
Jun 15, 2018, 4:46 am
#27
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,110
The guy at Club World ticketing was excellent. First of all said "don't worry we'll get you to Tampa today"
After reading through copious amounts of notes; it seems the call centre spending longer finding reasons to say "no" and typing than fixing. He put the passenger on AA39/AA1921
Unfortunately the last leg is economy; this was accepted.
After reading through copious amounts of notes; it seems the call centre spending longer finding reasons to say "no" and typing than fixing. He put the passenger on AA39/AA1921
Unfortunately the last leg is economy; this was accepted.
Of course, I assume they've been advised to try the Cathay and Qantas lounges over in T3 where their flights leaves from. They should also get access to the Admiral's Club lounge in MIA if they present their incoming boarding pass.
Jun 15, 2018, 4:48 am
#28
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Advised noodles and quick glass of fizz... their first T3 experience. However it has taken almost an hour from getting off tube to getting airside !!!!!
Jun 15, 2018, 4:53 am
#29
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Join Date: Jun 2008
Posts: 2,246
Don't hold your breath, there may be some ‘premiere obfuscating’ to come.
Jun 15, 2018, 5:41 am
#30
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