The results of the BA staff survey are in ....
Jun 14, 2018, 1:20 am
#91
FlyerTalk Evangelist
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Join Date: Feb 2004
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I don’t really care one way or another whether this information has been shared. I think it simply confirms what a lot of us all suspected. A question for Raffles though - in the past you’ve had exclusive articles / photos about things relating to BA and presumably these opportunities were orchestrated with the assistance of BA. Do you think that by posting this information online it may limit the opportunities presented to H4P in the future? After all, I would imagine some people in the BA Press Office would know Raffles on FT is Rob at H4P.
Their advertising spend over the last 7 years totals £500 (some companies have spent £50k in the same timeframe). We do not get invited to press events apart from the Gatwick flight last year. I have been to Waterside once and that was a private invite from a reader, for whom I later did a private talk to some BA employees. It took intervention from Avios just to get on the press release email list. We didn't even get invited to the i360 opening press event in Brighton :-)
The difference with, say, Virgin who spend a lot, get me involved in product development, give me effective free reign to review what I want etc is marked ....
Of course, winning 'Editor of the Year' at the 2017 Business Travel Journalism Awards in recognition of my work highlighting BA cuts may have something to do with it :-)
Last edited by Raffles; Jun 14, 2018 at 1:34 am
Jun 14, 2018, 1:30 am
#94
Join Date: Jan 2018
Location: Sapporo, Japan
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Posts: 520
Having seen the state of most BA aircraft I've flown on recently, I don't think the cleaners can find the aircraft, let alone what's on it.
Jun 14, 2018, 1:40 am
#95
Join Date: Aug 2013
Posts: 8,770
Of course there is, that's its purpose. Even if you do assume it's going to get out, you have to be seen to do all you can to prevent that happening. I'm pretty sure that most of us in our working day have access to information that could be very damaging to the companies we work for, should it be released. "I didn't know it was to stay in the company" is an easy excuse to use if you don't put protective marking on it.
Also, you need to ensure that if it's found on a bus somewhere, whomever finds it (if they have some integrity) would return it to the originator or destroy it.
Also, you need to ensure that if it's found on a bus somewhere, whomever finds it (if they have some integrity) would return it to the originator or destroy it.
Or do you just mean putting e.g. ‘Company Confidential’ on it?
Jun 14, 2018, 1:50 am
#96
Join Date: Jan 2018
Location: Sapporo, Japan
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Jun 14, 2018, 1:59 am
#97
Join Date: Jun 2013
Posts: 1,225
I get nothing from BA. I don't even get free BA status which I know is handed out to some journos. This is despite being, by Ogilvy's own admission, the biggest 'content site' driver of BA ticket sales in the UK.
Their advertising spend over the last 7 years totals £500 (some companies have spent £50k in the same timeframe). We do not get invited to press events apart from the Gatwick flight last year. I have been to Waterside once and that was a private invite from a reader, for whom I later did a private talk to some BA employees. It took intervention from Avios just to get on the press release email list. We didn't even get invited to the i360 opening press event in Brighton :-)
The difference with, say, Virgin who spend a lot, get me involved in product development, give me effective free reign to review what I want etc is marked ....
Of course, winning 'Editor of the Year' at the 2017 Business Travel Journalism Awards in recognition of my work highlighting BA cuts may have something to do with it :-)
- Exclusive pictures of the First Wing
- Exclusive launch information for Club Europe on domestic flights
...in the last year and a half so surely they must be collaborating with you on some level? Only you will know whether these articles brought traffic to the site but I would have thought maintaining a speaking relationship with the carrier behind the currency that draws people to your website in the first place made practical sense. Then again maybe you believe being the critique of BA brings more people to your business than anything else. It certainly got you an award.
Like I said though I don't really have any strong feelings either way about you posting this online - in fact it's interesting (and a bit gratifying) to know that the 'death by a thousand cuts' approach feels as raw for staff as it does for passengers. I can cope with the food being mediocre, the seat and the IFE being a bit outdated but the complacency when it comes to dirty seats and planes, that just makes me angry.
Jun 14, 2018, 2:11 am
#98
Join Date: Nov 2008
Location: Thames Valley
Programs: BAEC, LHM&M, and even a dusty KLFB!
Posts: 893
The cynic in me (shock horror) would say that unless BA's senior management is really even worse than we give them credit for, they would have had a pretty good idea of the staff morale stats anyway. And if they wanted to, could at any time embark on a programme designed to improve morale.
Q: So why do a survey for the first time in 6 years?
A: In order to get hard data.
The only reason to get hard data like this is to be able to measure it changing. And the only reason to be able to measure change in this area is to be able to show it. And, since few outsiders could care less about BA's internal staff feedback scores (in a meaningful, non scurrilous way, that is), this leads me to conclude that the exercise is about setting a baseline for future management bonuses set on these scores improving by a few percentage points. You see if I'm wrong! ;-)
Q: So why do a survey for the first time in 6 years?
A: In order to get hard data.
The only reason to get hard data like this is to be able to measure it changing. And the only reason to be able to measure change in this area is to be able to show it. And, since few outsiders could care less about BA's internal staff feedback scores (in a meaningful, non scurrilous way, that is), this leads me to conclude that the exercise is about setting a baseline for future management bonuses set on these scores improving by a few percentage points. You see if I'm wrong! ;-)
Jun 14, 2018, 2:30 am
#99
Join Date: Sep 2014
Location: Brexile in ADB
Programs: BA, TK, HHonours, Le Club, Best Western Rewards
Posts: 7,067
It rather depends on what sort of company BA want to be. By sharing this will all staff, in the knowledge that this would inevitably be leaked it does suggest that they are willing to be honest and open and look to improve. None of this is a surprise.
Do we really want a major airline to be secretive, clamping down on whistle blowers?
Do we really want a major airline to be secretive, clamping down on whistle blowers?
Jun 14, 2018, 3:02 am
#100
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Join Date: Aug 2000
Location: London
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Not sure how you could disagree with the results of a survey. They are what they are. Room for judgement and opinion in the interpretation of course, but it would be hard to spin this set of results 
Kind of vacuous. They are inside the company.
That they are outside is a bonus - for potential customers, investors and competitors: less so for the airline ...
That they are outside is a bonus - for potential customers, investors and competitors: less so for the airline ...
Jun 14, 2018, 3:10 am
#101
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Join Date: Feb 2004
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I'm not really talking about you getting freebies from BA but didn't they collaborate with H4P to provide:
- Exclusive pictures of the First Wing
- Exclusive launch information for Club Europe on domestic flights
...in the last year and a half so surely they must be collaborating with you on some level?.
- Exclusive pictures of the First Wing
- Exclusive launch information for Club Europe on domestic flights
...in the last year and a half so surely they must be collaborating with you on some level?.
Jun 14, 2018, 3:19 am
#102
Suspended
Join Date: Mar 2014
Programs: Regarded as total and utter snob amongst the BAEC community.
Posts: 971
Who are H4P? google keeps saying Home Equity Conversion Mortgage, somehow I don't think that's right in this case 
I am surprised this survey hasn't gone viral through socials and the press haven't picked up on it especially the Daily Mail.
I am surprised this survey hasn't gone viral through socials and the press haven't picked up on it especially the Daily Mail.
Jun 14, 2018, 3:29 am
#103
Join Date: Feb 2008
Location: Stockholm
Programs: Various
Posts: 3,369
I'm also more surprised the survey is so little viral, not that it's viral at all.
Jun 14, 2018, 3:43 am
#104
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
I get nothing from BA. I don't even get free BA status which I know is handed out to some journos. This is despite being, by Ogilvy's own admission, the biggest 'content site' driver of BA ticket sales in the UK.
Their advertising spend over the last 7 years totals £500 (some companies have spent £50k in the same timeframe). We do not get invited to press events apart from the Gatwick flight last year. I have been to Waterside once and that was a private invite from a reader, for whom I later did a private talk to some BA employees. It took intervention from Avios just to get on the press release email list. We didn't even get invited to the i360 opening press event in Brighton :-)
The difference with, say, Virgin who spend a lot, get me involved in product development, give me effective free reign to review what I want etc is marked ....
Of course, winning 'Editor of the Year' at the 2017 Business Travel Journalism Awards in recognition of my work highlighting BA cuts may have something to do with it :-)
Their advertising spend over the last 7 years totals £500 (some companies have spent £50k in the same timeframe). We do not get invited to press events apart from the Gatwick flight last year. I have been to Waterside once and that was a private invite from a reader, for whom I later did a private talk to some BA employees. It took intervention from Avios just to get on the press release email list. We didn't even get invited to the i360 opening press event in Brighton :-)
The difference with, say, Virgin who spend a lot, get me involved in product development, give me effective free reign to review what I want etc is marked ....
Of course, winning 'Editor of the Year' at the 2017 Business Travel Journalism Awards in recognition of my work highlighting BA cuts may have something to do with it :-)