The results of the BA staff survey are in ....
Jun 13, 2018, 1:44 pm
#76
Join Date: Aug 2013
Posts: 8,764
There is no point 'protectively marking' something that is sent to 17,000 people. Either you keep circulation limited, or you publish it to the entire workforce knowing that it might get out. Even if the slide itself wasn't leaked, the substantive content (54% engagement, 40% would recommend, etc.) would obviously have been shared.
Jun 13, 2018, 2:23 pm
#77
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
Oh dear, surveys like this should be at 60 to 70% happy, not good at all. Our management team flagellated themselves on a drop from 82% to 80% on one measure.
I don't consider where I work to be totally wonderful and there is room for improvement but these are dreadful engagement scores. I would say some of this is down to literally having a mobile workforce but it would seem the management have a long way to go on communication and improving working conditions (not just money)
I don't consider where I work to be totally wonderful and there is room for improvement but these are dreadful engagement scores. I would say some of this is down to literally having a mobile workforce but it would seem the management have a long way to go on communication and improving working conditions (not just money)
Jun 13, 2018, 2:32 pm
#78
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,583
N.B. The survey would have been sent to the 35,000 something employees BA has. Of those 35K, 17K responded. These are the results of the answers they got and would be published on the Intranet for all staff to see.
It does seems telling to me that under 'What do we need to work on?' the answer seems to be 'Step up the propaganda' instead of 'Address the root cause of why our valuable employees feel so dang despondent'
With SpeakUP! surveys in the past, the steps to 'improve' something would be a footnote in a 5/10 year plan - which is of course forgotten/replaced in about 3 years. I wonder what changes will happen in response to this one?
It does seems telling to me that under 'What do we need to work on?' the answer seems to be 'Step up the propaganda' instead of 'Address the root cause of why our valuable employees feel so dang despondent'
With SpeakUP! surveys in the past, the steps to 'improve' something would be a footnote in a 5/10 year plan - which is of course forgotten/replaced in about 3 years. I wonder what changes will happen in response to this one?
Jun 13, 2018, 2:47 pm
#80
Join Date: Mar 2012
Location: London
Programs: BA Silver Seigneur des Horaires des Mucci.
Posts: 2,047
The 3 year answer is very telling
they dont like their employer but know there is no better other option out there
im sure in the old days the crew got wuite a buzz from flying ; there still must be a small buzz? No?
they dont like their employer but know there is no better other option out there
im sure in the old days the crew got wuite a buzz from flying ; there still must be a small buzz? No?
Jun 13, 2018, 3:26 pm
#81
Join Date: May 2016
Posts: 71
No idea if that’s relatively high or low for these things.
Jun 13, 2018, 3:29 pm
#82
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
The slide was embedded in the email as an image. There is no presentation, or if there is then this is the only slide sent to staff.
Jun 13, 2018, 4:08 pm
#83
Join Date: Nov 2011
Location: LHR Air Traffic Control
Programs: BAEC Silver
Posts: 875
Or maybe like the Ordnance Survey with their mapping; they subtly change a little tiny piece of it, even at pixel level, and then send out a different variant to every person, then they can track the leaker!
Jun 13, 2018, 4:19 pm
#84
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Jun 13, 2018, 11:37 pm
#85
Join Date: May 2014
Posts: 7,236
One thing to consider is that the answers to the survey are heavily skewed towards head office folks. I attended a briefing where the %s of answers were given for all departments, and those based in the HQ (and 10th floor of Engineering) had a comparatively higher number of replies than, say, Customer Services or IFCE. I hear that this was quite a surprise for the grown-ups.
Will anything change, in my opinion?
Not-a-chance.
Cost is king, cost is king, cost is king. The City is telling IAG they don't like non-fuel CASK with a "+" sign before it, they want a "-". And that's what matters.
Will anything change, in my opinion?
Not-a-chance.
Cost is king, cost is king, cost is king. The City is telling IAG they don't like non-fuel CASK with a "+" sign before it, they want a "-". And that's what matters.
Jun 13, 2018, 11:42 pm
#86
Join Date: Jun 2013
Posts: 1,225
I don’t really care one way or another whether this information has been shared. I think it simply confirms what a lot of us all suspected. A question for Raffles though - in the past you’ve had exclusive articles / photos about things relating to BA and presumably these opportunities were orchestrated with the assistance of BA. Do you think that by posting this information online it may limit the opportunities presented to H4P in the future? After all, I would imagine some people in the BA Press Office would know Raffles on FT is Rob at H4P.
Jun 13, 2018, 11:54 pm
#87
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
There is no point 'protectively marking' something that is sent to 17,000 people. Either you keep circulation limited, or you publish it to the entire workforce knowing that it might get out. Even if the slide itself wasn't leaked, the substantive content (54% engagement, 40% would recommend, etc.) would obviously have been shared.
Also, you need to ensure that if it's found on a bus somewhere, whomever finds it (if they have some integrity) would return it to the originator or destroy it.
Jun 14, 2018, 12:21 am
#88
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
Had to do a double-take on this one, and check that HIDDY’s identity had not somehow been stolen by Comical Ali, aka Mohammed Saeed al-Sahaf.
(“There are no American infidels in Baghdad. Never! “)
Jun 14, 2018, 12:38 am
#89
Suspended
Join Date: Jul 2013
Posts: 266
45k according to the BA Media Centre, which would equate to an response rate of about 38%...
No idea if that’s relatively high or low for these things.
Jun 14, 2018, 12:58 am
#90
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
The cleaners didn’t find it.
But an interested passenger did.