BA1311 ABZ-LHR 12 Jun problem?
Jun 12, 2018, 6:09 am
#1
Original Poster
Join Date: Nov 2006
Programs: Seniors Bus Pass
Posts: 5,529
BA1311 ABZ-LHR 12 Jun problem?
Something amiss I think. Due to depart at 1240, gate closed and all boarded.
I was watching from the lounge area. Saw a few police walking outside, then saw luggage containers taken off.
A few mins later all passengers off with their luggage.
No doubt info will follow from the airport or BA.
I was watching from the lounge area. Saw a few police walking outside, then saw luggage containers taken off.
A few mins later all passengers off with their luggage.
No doubt info will follow from the airport or BA.
Jun 12, 2018, 8:21 am
#7
Join Date: Mar 2018
Programs: BAEC Silver, IHG Ambassador
Posts: 168
As it was a BA holiday booking, silver line couldn't rebook, but the BA holiday duty line picked up very quickly and rebooked.
Unfortunately it's on the 1317 at 20:25, then a schlep to Gatwick, overnight hotel, then on to PSA tomorrow morning on the 2600 @ 07:15.
Does anyone know if BA can issue bus tickets at LHR, or is it a claim back? Might take the taxi option instead if I have to claim back.
Is there a chance of an EC261 claim in this case?
Unfortunately it's on the 1317 at 20:25, then a schlep to Gatwick, overnight hotel, then on to PSA tomorrow morning on the 2600 @ 07:15.
Does anyone know if BA can issue bus tickets at LHR, or is it a claim back? Might take the taxi option instead if I have to claim back.
Is there a chance of an EC261 claim in this case?
Jun 12, 2018, 8:32 am
#8
Join Date: Mar 2012
Location: Here, there and everywhere
Programs: BA Silver, SAS EB Silver, Hilton Honors Diamond, Starwood Gold, Accor Silver
Posts: 132
Jun 12, 2018, 8:59 am
#9
Join Date: Mar 2018
Programs: BAEC Silver, IHG Ambassador
Posts: 168
Anyway I shall probably submit a claim, especially as the captain expedited boarding for some reason, we had to vacate the lounge mid-snack it was so early, and which possibly contributed to the ground handling incident by rushing the baggage loading.
Jun 12, 2018, 9:01 am
#10
Join Date: May 2004
Location: Jersey
Programs: BAEC gold
Posts: 522
Yes - BA should give you national express vouchers for the bus. I run into this quite often, as if there is a delay out of JER which results in a misconnect at LGW then the re-route is often via LHR.
Last edited by jmd; Jun 12, 2018 at 9:02 am Reason: Typo
Jun 12, 2018, 9:48 am
#11
Join Date: Nov 2016
Programs: BA Blue, Avios, Accor Basic, IHG Gold
Posts: 67
As it was a BA holiday booking, silver line couldn't rebook, but the BA holiday duty line picked up very quickly and rebooked.
Unfortunately it's on the 1317 at 20:25, then a schlep to Gatwick, overnight hotel, then on to PSA tomorrow morning on the 2600 @ 07:15.
Does anyone know if BA can issue bus tickets at LHR, or is it a claim back? Might take the taxi option instead if I have to claim back.
Is there a chance of an EC261 claim in this case?
Unfortunately it's on the 1317 at 20:25, then a schlep to Gatwick, overnight hotel, then on to PSA tomorrow morning on the 2600 @ 07:15.
Does anyone know if BA can issue bus tickets at LHR, or is it a claim back? Might take the taxi option instead if I have to claim back.
Is there a chance of an EC261 claim in this case?
cruddy itinerary... hope it goes well. On the plus side, buses from LHR to LGW are reasonably regular and quick.Hope you don't end up in one of the myriad 'LGW' hotels that are nowhere near the airport. If so, feel free to give me a shout and I'll see if I can provide any advice.
Jun 12, 2018, 10:14 am
#12
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,110
Of course, if BA do not issue a voucher for the National Express coach then keep your receipt and claim it back later. Taxi is pushing it, BA's reputation is not to pay out more than £50 for a taxi which won't get you to Gatwick. In this case, the coach is an entirely reasonable option and a taxi is not justified for the average passenger.
Jun 12, 2018, 10:59 am
#13
Join Date: Mar 2012
Location: Here, there and everywhere
Programs: BA Silver, SAS EB Silver, Hilton Honors Diamond, Starwood Gold, Accor Silver
Posts: 132
I was being considerate to BA as they are unlikely to have spare aircraft at an outstation such as ABZ.
Anyway I shall probably submit a claim, especially as the captain expedited boarding for some reason, we had to vacate the lounge mid-snack it was so early, and which possibly contributed to the ground handling incident by rushing the baggage loading.
Anyway I shall probably submit a claim, especially as the captain expedited boarding for some reason, we had to vacate the lounge mid-snack it was so early, and which possibly contributed to the ground handling incident by rushing the baggage loading.
I guess the principle of the aircraft being hit by a ground unit is what matters?
Jun 12, 2018, 11:54 am
#15
Join Date: Mar 2018
Programs: BAEC Silver, IHG Ambassador
Posts: 168
The BA holidays agent mentioned a taxi, I've used the bus before so would be ok with that.
Apparently we're in The Block at the South Terminal. Presumably a hotel and not some form of penitentiary.
Not offered any vouchers and as the lounge at ABZ doesn't do hot food having a "high quality" dinner in The Globe. Will add this to the claim.
Apparently we're in The Block at the South Terminal. Presumably a hotel and not some form of penitentiary.
Not offered any vouchers and as the lounge at ABZ doesn't do hot food having a "high quality" dinner in The Globe. Will add this to the claim.