Dirty Club World seats
Jun 12, 2018, 9:33 am
#31
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,683
As opposed to YOUR value criteria...or anyone else's? How can someone apply any value criteria but their own in a discussion?
Anyway, a scuffed seat is one thing. Not satisfactory but not exactly earth shattering either. The pics I am seeing here are far worse and I think by anyone's value criteria, pose an actual threat to health in some cases.
Anyway, a scuffed seat is one thing. Not satisfactory but not exactly earth shattering either. The pics I am seeing here are far worse and I think by anyone's value criteria, pose an actual threat to health in some cases.
As CIHY says above most of the LHR fleet have had the deep clean, which is nice for flying in the next few weeks. But will that be maintained, what is in place to fix the ongoing problem. In however many months it takes of insufficient cleaning is much of the fleet back to grim seats scattered throughout the plane.
Jun 12, 2018, 12:00 pm
#34
Join Date: Apr 2017
Programs: Qatar, Turkish, Aeroflot
Posts: 546
This was me, banging on about a scuff in F, happy to defend my position, please refer to post and I am sorry if you cannot understand it. Apparently expecting an undamaged first class seat or a clean CW seat is over entitlement, unfortunately I am not content enough as you then.
Jun 12, 2018, 12:32 pm
#35
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,144
Jun 12, 2018, 1:44 pm
#36
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
- They aren't going to reward serial complainers, suggesting they think the OP is really clutching at a straw, something of no substance, in the hope of getting smothered in avios
- Filthy seats represent a problem the complainer has, rather than one the airline has
Jun 12, 2018, 1:51 pm
#37
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
Reading this leads me to reach three conclusions.
There are people who look for any reason to try and get some free points out of it. " I couldn’t be bothered to point this out to cabin staff (in retrospect probably I should have) but I decided to email Customer Services with the pictures. Their response was very disappointing and basically said they can’t offer any Avios but they appreciate my valued feedback. " So yeah, you 'couldn't be bothered' but you could be bothered to take pictures and ask for some Avios. You're motives are quite transparent. You didn't write to them and say, 'hey guys, clean up your act, get your cleaning staff to do their job right.' You didn't really write to complain about the cleanliness and lack thereof, you wrote to get some free Avios. When you didn't get them, that's what you find "very disappointing', not the lack of cleanliness.
Second, the two sets of photos above lead me to believe that BA unfortunately seems to fly some pretty sloppy passengers. After all, the lack of cleanliness does come from those who fly on the planes, not the cleaning staff who fail to do a good job of cleaning up after them. There is no excuse for cleaning staff to not do their job of cleaning, but there is also no excuse for passengers who create the mess to begin with. The photos by Frequent_Flyer1, look like someone was sloshing wine all over the place.
Third, BA should indeed look at changing their cleaning contractor or staff if it is their own people. But like everything else, no doubt it comes down to the lowest bidder for the work. Just like the average traveller looking for the lowest price seat. If the traveller wants the lowest price, I don't see how they can complain if the airline looks for the lowest cleaning price. Both are doing the same thing, putting money ahead of any other consideration. People who live in glass houses.......................
There are people who look for any reason to try and get some free points out of it. " I couldn’t be bothered to point this out to cabin staff (in retrospect probably I should have) but I decided to email Customer Services with the pictures. Their response was very disappointing and basically said they can’t offer any Avios but they appreciate my valued feedback. " So yeah, you 'couldn't be bothered' but you could be bothered to take pictures and ask for some Avios. You're motives are quite transparent. You didn't write to them and say, 'hey guys, clean up your act, get your cleaning staff to do their job right.' You didn't really write to complain about the cleanliness and lack thereof, you wrote to get some free Avios. When you didn't get them, that's what you find "very disappointing', not the lack of cleanliness.
Second, the two sets of photos above lead me to believe that BA unfortunately seems to fly some pretty sloppy passengers. After all, the lack of cleanliness does come from those who fly on the planes, not the cleaning staff who fail to do a good job of cleaning up after them. There is no excuse for cleaning staff to not do their job of cleaning, but there is also no excuse for passengers who create the mess to begin with. The photos by Frequent_Flyer1, look like someone was sloshing wine all over the place.
Third, BA should indeed look at changing their cleaning contractor or staff if it is their own people. But like everything else, no doubt it comes down to the lowest bidder for the work. Just like the average traveller looking for the lowest price seat. If the traveller wants the lowest price, I don't see how they can complain if the airline looks for the lowest cleaning price. Both are doing the same thing, putting money ahead of any other consideration. People who live in glass houses.......................
Are you serious?
I compare BA to other airlines, and they seem to be much cleaner!
Or are you saying that cleaner passengers fly LH than BA?
Jun 12, 2018, 1:59 pm
#38
Join Date: Sep 2015
Programs: A3*G,BA Silver
Posts: 2,010
A few weeks ago in a 5 star hotel in London ( proper 5 star, cheaper room goes for about £500) the cleaner was detained as she stole a very expensive jewellery from one of the customers room. Althought i do not agree with her action her justification was what the UK labour market is at the moment. She was on a zero hours contract signed to work as a self employer with no benefits on a min wage. She was cleaning 15-20 rooms per day for nothing. From the way that BA treats their staff ( 'poverty salaries') i am sure the cleaners are on similar contracts. If you pay bananas you get monkeys.
@ dulciusexasperis sorry but your post defies logic. How is it possible for so many airlines to keep their fleet so clean and BA cant? I can assure you the same people that flight with BA in club world they fly with LH/KLM/AV etc in J. You cant blame the customer when as @mikeyfly rightly said it can be all sorts of reasons.
@ dulciusexasperis sorry but your post defies logic. How is it possible for so many airlines to keep their fleet so clean and BA cant? I can assure you the same people that flight with BA in club world they fly with LH/KLM/AV etc in J. You cant blame the customer when as @mikeyfly rightly said it can be all sorts of reasons.
Jun 12, 2018, 2:03 pm
#39
Join Date: Aug 2016
Location: United Kingdom
Programs: BAEC Blue, Flying Blue Silver, Hilton Gold, Marriot Gold
Posts: 817
Further to this, my last CW Flight JFK-LHR had a massive wine stain on the carpet.
Jun 12, 2018, 3:16 pm
#41
Join Date: May 2016
Location: UK
Programs: British Airways Executive Club Gold, Global Entry
Posts: 363
A few weeks ago in a 5 star hotel in London ( proper 5 star, cheaper room goes for about £500) the cleaner was detained as she stole a very expensive jewellery from one of the customers room. Althought i do not agree with her action her justification was what the UK labour market is at the moment. She was on a zero hours contract signed to work as a self employer with no benefits on a min wage. She was cleaning 15-20 rooms per day for nothing. From the way that BA treats their staff ( 'poverty salaries') i am sure the cleaners are on similar contracts. If you pay bananas you get monkeys.
@ dulciusexasperis sorry but your post defies logic. How is it possible for so many airlines to keep their fleet so clean and BA cant? I can assure you the same people that flight with BA in club world they fly with LH/KLM/AV etc in J. You cant blame the customer when as @mikeyfly rightly said it can be all sorts of reasons.
@ dulciusexasperis sorry but your post defies logic. How is it possible for so many airlines to keep their fleet so clean and BA cant? I can assure you the same people that flight with BA in club world they fly with LH/KLM/AV etc in J. You cant blame the customer when as @mikeyfly rightly said it can be all sorts of reasons.
Last edited by FeedbirdNiner; Jun 12, 2018 at 3:21 pm Reason: grammar
Jun 12, 2018, 3:36 pm
#42
Join Date: Sep 2015
Programs: A3*G,BA Silver
Posts: 2,010
@ FeedbirdNiner not all airlines use the same contractors. This zero hours contract etc its in the heart beat of the English neo liberal system. Its a very long conversation and its off topic so i do not really want to start it. Good examples unfortunately are Greenfell tower, NHS crisis, Police cuts etc. English capitalistic system is obsessed with cut costing and number driven. I am pretty sure the BA says to contractors ' you clean 1 plane in 1 hour you get ££, you clean 1 plane in 30 minutes you get double'. We see the results here... Also may i say i used to work in a zero hours contract for a few years before i join the civil service.
Jun 12, 2018, 3:57 pm
#43
Join Date: Aug 2016
Location: United Kingdom
Programs: BAEC Blue, Flying Blue Silver, Hilton Gold, Marriot Gold
Posts: 817
@ FeedbirdNiner not all airlines use the same contractors. This zero hours contract etc its in the heart beat of the English neo liberal system. Its a very long conversation and its off topic so i do not really want to start it. Good examples unfortunately are Greenfell tower, NHS crisis, Police cuts etc. English capitalistic system is obsessed with cut costing and number driven. I am pretty sure the BA says to contractors ' you clean 1 plane in 1 hour you get ££, you clean 1 plane in 30 minutes you get double'. We see the results here... Also may i say i used to work in a zero hours contract for a few years before i join the civil service.
Obviously they feel they can get away with it so just vote with your wallet. Emirates and Qatars planes are spotless.
Jun 12, 2018, 4:08 pm
#44
Suspended
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Posts: 971
Not going down the politics/social side of it and will stay on topic, but BA aren't being capitalistic about aircraft cleaning. Capitalism or Communism it probably wouldn't change how BA clean their aircraft.
Obviously they feel they can get away with it so just vote with your wallet. Emirates and Qatars planes are spotless.
Jun 12, 2018, 4:19 pm
#45
Join Date: Aug 2016
Location: United Kingdom
Programs: BAEC Blue, Flying Blue Silver, Hilton Gold, Marriot Gold
Posts: 817
Well that's fine, but I doubt that will have very little affect on how clean BA's planes are. The cleaners will still have an certain amount of time to clean an allocated area of space.